Marcos Gonzalez

These comments concern your General Manager, not sales or service. At time of purchase, I was told repeatedly that the navigation SD card was the latest available. It was actually 2 revisions old. I was a service. At time of purchase, I was told repeatedly that the navigation SD card was the latest available. It was actually 2 revisions old. I was also told that the General Manager was the only person authorized to provide a replacement without charge. After months of trying to contact him via telephone, email, text, and in-person, I had given up. Then because of road changes, I got lost leaving the Miami airport at 5:30 a.m. and wished that I had been more persistent. Thanks for listening, Ken Kemper More

by kwkemper Verified Customer Verified Customer

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Marcos was great to work with. Knowledgable and very professional. Reason we did deal at Naples Knowledgable and very professional. Reason we did deal at Naples More

by ccal5 Verified Customer Verified Customer

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I had a very disappointing experience at this dealership. The online advertised price did not match the in-person price — for example, my car was listed at $67,000 online, but when I visited, they quoted $72 The online advertised price did not match the in-person price — for example, my car was listed at $67,000 online, but when I visited, they quoted $72,000, which increased to $77,000 with taxes. On a subsequent visit, the price was raised to $82,000, citing taxes, but upon review, only about $5,500 was legitimate (state taxes and title), while the rest appeared to be dealer-added fees that were unclear and seemed intended to increase profit. Although I was able to negotiate the price back to $77,000, issues continued during financing. The dealership attempted to request a loan for $80,000, which I did not authorize. Even after agreeing to $77,000, additional fees and conditions were presented, including requiring the purchase of extra maintenance to secure a lower interest rate. Ultimately, the dealership reverted the total price back to $82,000, which felt misleading. After purchasing, I discovered the high beams were not functioning and the check engine light was on — issues that could have been verified at the dealership. Their response was to direct me to the manufacturer’s warranty rather than addressing the problems themselves. Overall, there were multiple red flags throughout the process, and I would caution potential buyers to be very careful at this dealership. More

by Estr Verified Customer Verified Customer

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My experience at Naples Mazda showed me exactly why Mazda doesn't just value the amazing ride quality of its cars, but also the professionalism of its team, especially its salespeople. Marcos Gonzalez is a p doesn't just value the amazing ride quality of its cars, but also the professionalism of its team, especially its salespeople. Marcos Gonzalez is a perfect example of this high standard. More

by hcataford Verified Customer Verified Customer

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John is as so patient and helpful with my special needs for a vehicle. He addressed my concerns, listened to my needs and made the whole buying experience so much fun! He is an excellent communicator and for a vehicle. He addressed my concerns, listened to my needs and made the whole buying experience so much fun! He is an excellent communicator and I will be recommending him and your dealership to anyone looking to purchase a vehicle! More

by HJNELSON72 Verified Customer Verified Customer

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I went to Naples Mazda for my 15K mile check & oil change. While waiting, I explored the possibility of upgrading my CX-5 to a CX-50 Hybrid. During the period between October 15 and October 21, I re change. While waiting, I explored the possibility of upgrading my CX-5 to a CX-50 Hybrid. During the period between October 15 and October 21, I received many telephone calls, messages and e-mails from Mazda about completing a deal. Having no immediate need or intention of buying a new car, it was not a top priority, nor was I prepared. In any case, we came to an agreement on Monday afternoon and finished on Tuesday afternoon with the transaction complete. Three things occurred thereafter: As we were leaving, I received a call from my attorney relative to the way I made the transaction and was advised that I needed to reverse the ownership portion of the sale. 2-When I get a new car, I usually wax it with the best possible product when I get the car home.. This I did on Wednesday and found that there was a layer of black soot over the entire vehicle. Also, the inside of the windows had a film on them. I also discovered, while using the app under status that the tires were inflated to 49 psi, higher than I thought they should be. It is apparent that the vehicle was not prepared for release as it should have been. I returned to Naples Mazda and consulted with my Go-To-Guy that I have always dealt with Roger Hess, and he corrected the psi. I took care of the vehicle cleaning myself without further issue. I also sent an e-mail Wednesday, the 22nd to the salesman indicating that I had forgotten to take my wheel locks off of the CX-5 when I traded it in and asked if they could be retrieved. I did not get that answer. On Monday, October 27, 2025, we went to the DMV at Orange Tree to correct the ownership title for the new car per the instruction of our attorney. They were unable to correct it because the documents were not yet in the system and usually take 30 days. They suggested that we go back to the dealer and get a copy of the title. We did just that and on Tuesday, the 28th, Michael S. in Finance went out of his way to help us with the error that awe had made. It was all corrected in a short time and we need not have to deal with the issue going forward. Finally, I will state that we are pleased with the new CX-50 and have no regrets buying it. I gave a rating to Phil for his assistance on Tuesday as well when he explained some other features on the vehicle that we were unaware of. More

by brendandenisflynn Verified Customer Verified Customer

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I believe that I just sent a very lengthy review of my experience to you. Please advise if that was received. I did finish it when the computer sent the start page to me again. experience to you. Please advise if that was received. I did finish it when the computer sent the start page to me again. More

by brendandenisflynn Verified Customer Verified Customer

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Was able to get the vehicle I wanted as soon as it came in first. in first. More

by lilstanley20 Verified Customer Verified Customer

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Scammer and liar ,will not be clear with customers Will add extra charges which he explains as he needs to make more money. Will also hide around to not give importance to the fact he cannot speak clearly add extra charges which he explains as he needs to make more money. Will also hide around to not give importance to the fact he cannot speak clearly or have to face his “clients” More

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Great Service! Great car! Great Experience! Appreciated the ease of purchasing a car! Thank you Marcos! Great car! Great Experience! Appreciated the ease of purchasing a car! Thank you Marcos! More

by Baci2018 Verified Customer Verified Customer

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