Marcous Morton | Page 48

Everyone is really friendly eager to help every time I come by it always leaves a smile on my face thank you for everything looking forward to next time come by it always leaves a smile on my face thank you for everything looking forward to next time More

by wayne pain Verified Customer Verified Customer

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Marcous helped make sure that my car was taken care of in a timely manner and also did a full inspection review on the car before I left. Thank you!! a timely manner and also did a full inspection review on the car before I left. Thank you!! More

by valdivial Verified Customer Verified Customer

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This is my first time here and I must say.. the customer service here is spectacular! Such a breath of fresh air from the other Jeep Wrangler in colonial drive. The people at that location were super rude a service here is spectacular! Such a breath of fresh air from the other Jeep Wrangler in colonial drive. The people at that location were super rude and not welcoming at all. I made it to this location and was greeted by everyone I made contact with. I was helped by this amazing gentleman Marcous! He was so sweet, so nice, so understanding. Literally an overall angel on this earth. He helped me and explained certain things on my vehicle. He got me taken care of right away and it was such a smooth interaction. This is such a great experience and I can’t wait to make this my go to service center for my car. I love the welcoming energy in here. I wish I would have found this place sooner. Thank you all for your help and making sure to have great people working here. I look forward to coming here for all of my services moving forward. Thank you so much for everything Marcous! You are a gem! More

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Fast, friendly and professional team. Marcous did a great job of communicating the timing, open recalls and advised me on the new tires I bought that didn’t meet the lid requirements so I am getting them rep job of communicating the timing, open recalls and advised me on the new tires I bought that didn’t meet the lid requirements so I am getting them replaced from the company I bought them from. More

by dlaweb Verified Customer Verified Customer

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My service visit was excellent. Marcous, my advisor was great in keeping me updated. The quality of the work was first rate. Only a small delay due to parts delivery. Thanks great in keeping me updated. The quality of the work was first rate. Only a small delay due to parts delivery. Thanks More

by stevemcconn Verified Customer Verified Customer

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Need to improve availability of parts on hand and more technicians to expedite the work load. It should not have taken more than 24 hrs to replaced a battery that was still under warranty, where as, a re technicians to expedite the work load. It should not have taken more than 24 hrs to replaced a battery that was still under warranty, where as, a replacement of a stock radio took half a day. More

by yellowdoorcafe Verified Customer Verified Customer

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Marcous was very friendly. He took care of my car and listened to exactly what my issues were and called me within a timely matter to let me know of what work needed to be done. He answered all my questi listened to exactly what my issues were and called me within a timely matter to let me know of what work needed to be done. He answered all my questions and my car was ready earlier than expected. I would definitely return. More

by curtis_alphonse Verified Customer Verified Customer

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Two stars only because Marcous was fantastic. Took 3 days longer because of poor parts management. Feel that someone used my truck for personal use. days longer because of poor parts management. Feel that someone used my truck for personal use. More

by CliveW Verified Customer Verified Customer

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I had to bring my truck twice for same things but amazingly added another repair to the top of that to cover cost of 1st one. amazingly added another repair to the top of that to cover cost of 1st one. More

by Sean Verified Customer Verified Customer

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Probably the worst experience to date. If I could pick a star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE a simple problem? In addition they charge $179 for a “diagnostic fee!” If I didn’t know any better I’d think they would be scamming us. And don’t be fooled because this “diagnostic test” they perform 8: no different than the one Auto Zone does FOR FREE! I would also like to add they would call my extended warranty and if they covered it, I wouldn’t have to pay the fee. HOWEVER, that’s not until AFTER they do the “diagnostic”, so if you want to roll the dice on a “maybe it’s covered, maybe not” be my guest. Crazy how dealerships have us eating out of their hands to buy a vehicle, yet to get that same vehicle serviced... we’re treated like trash. As if WE’RE inconveniencing them with a SCHEDULED appointment no less. I’m talking about you “BOB from St. Cloud” I recommend anywhere but a dealership because they think COVID is non existent and we have all the money in the world to waste. Well Jack... I’m sorry I only had 2 goats and a chicken to trade you. More

by ajarvis94 Verified Customer Verified Customer

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