Maria Castillo

Good customer service and accommodating but need better communication to customers. Hopefully they improve the service quality. communication to customers. Hopefully they improve the service quality. More

by omoreno507 Verified Customer Verified Customer

Report | Print

I had a great service experience at Toyota. Maria, my service representative, was excellent, very knowledgeable, helpful, and kind. Thanks to her, everything went smoothly. Highly recommend! Maria, my service representative, was excellent, very knowledgeable, helpful, and kind. Thanks to her, everything went smoothly. Highly recommend! More

by kartikv.shah Verified Customer Verified Customer

Report | Print

I really like this dealership because of Maria Castillo. She is the best service person I have ever worked with. She is the best service person I have ever worked with. More

by valencia8622 Verified Customer Verified Customer

Report | Print

Maintenance was not thorough on the inspection and recommendations and caused problems with my vehicle. recommendations and caused problems with my vehicle. More

by omoreno507 Verified Customer Verified Customer

Report | Print

She is the best always takes my calls and schedule me in appreciate her thanks appreciate her thanks More

by kencosta Verified Customer Verified Customer

Report | Print

Service was very good. Marie Costello has been very helpful and very informative of everything needed for the car And gives an explanation why it is needed. Marie Costello has been very helpful and very informative of everything needed for the car And gives an explanation why it is needed. More

by jeanette8 Verified Customer Verified Customer

Report | Print

I have always. had great customer service from Maria Castillo.. And she gives this great customer service to all her customers. She provides me with estimates of co had great customer service from Maria Castillo.. And she gives this great customer service to all her customers. She provides me with estimates of costs now & costs that will be coming up in the future. She also advises the approx time my car will be ready. More

by cmy2353 Verified Customer Verified Customer

Report | Print

This was my first visit to Fremont Toyota. I was well taken care of. Maria Castillo was very helpful and friendly. I was well taken care of. Maria Castillo was very helpful and friendly. More

by WEEZY1939 Verified Customer Verified Customer

Report | Print

I scheduled a recall appointment at Fremont Toyota. Ramiro Orozco was my service advisor. He was helpful & courteous. Everything went smoothly. I would definitely bring my vehicle in for service at Ramiro Orozco was my service advisor. He was helpful & courteous. Everything went smoothly. I would definitely bring my vehicle in for service at Fremont Toyota again. More

by FremontToyotaGuy Verified Customer Verified Customer

Report | Print

Appointment management system was messed up. Waited 20 mins and another customer was supported by Maria who came after me. Apparently no one notified Maria that she was assigned to me. 2nd i Waited 20 mins and another customer was supported by Maria who came after me. Apparently no one notified Maria that she was assigned to me. 2nd incident: My car was already at service center on Thursday 6th but someone called me to schedule service appointment on upcoming Monday. Car service was performed professionally and was cleaned very nicely. More

by KP Verified Customer Verified Customer

Report | Print