Marianne Sullivan | Page 3

Went in for service and drove home in a new car. This is the second car I purchased from Francesca and she is not only knowledgeable but a pleasure to work with. It was like as afternoon with a fr This is the second car I purchased from Francesca and she is not only knowledgeable but a pleasure to work with. It was like as afternoon with a friend. More

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This was my 8th Acura I have purchased from Norm, he is the best. Marianne was also great on the finance process. The service and professionalism provided in Naples Acura is unique. Definitely I will see the best. Marianne was also great on the finance process. The service and professionalism provided in Naples Acura is unique. Definitely I will see you all for my 9th Acura next year. More

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Our salesman, Norm J. , was extremely patient and helpful. He was very knowledgeable about the features of the different models. We never felt pressured in any way. We had , was extremely patient and helpful. He was very knowledgeable about the features of the different models. We never felt pressured in any way. We had a very pleasant experience at this dealership. More

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We have purchased many vehicles in the past. This was by far and away the best one we have ever had the pleasure of working with. Francesca is a wonderful salesperson. Very knowledgeable, friend This was by far and away the best one we have ever had the pleasure of working with. Francesca is a wonderful salesperson. Very knowledgeable, friendly and professional. She goes above and beyond to explain everything to you. I have already recommended that my sister should buy a car from her too! A shoutout to Marriane in financial too. Just an absolutely enjoyable experience. More

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Stopped in to test drive an RDX and drove home with it a couple of hours later! Our experience with the professionalism and courtesy of all members of the Naples Acura team was unbelievable. Working with Fr couple of hours later! Our experience with the professionalism and courtesy of all members of the Naples Acura team was unbelievable. Working with Francesca was delightful! We’d give her 10 stars if we could. More

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Norm was amazing to work with from the first time he picked up my call through my entire buying process and continues to put in extra effort to impress even after my purchase. Wonderful, helpful and ver picked up my call through my entire buying process and continues to put in extra effort to impress even after my purchase. Wonderful, helpful and very patient, Norm made purchasing my new Acura easy and as stress free as possible. I'm happy he's the one that picked up my initial phone call. Very professional and a super nice person! More

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After a great deal of research and deciding on a fair price, I contacted many dealers in the Tampa Bay Area. Despite my after hours email Zack Fier Sales manager immediately responded and later reached o price, I contacted many dealers in the Tampa Bay Area. Despite my after hours email Zack Fier Sales manager immediately responded and later reached out to me. I picked Brand specialist Norman Johnston based on his impeccable Dealer Rater reviews and realized it was well deserved. Without any haggling or strong arming my fair offer was accepted.We drove e 100 miles to Naples to visit this lovely dealership. Very warm and friendly vibe at dealership. Greeted and within minutes I was test driving with Norman, no pressure and he took his time. Upon return he quickly got all paperwork done, contacted my Insurance company to get new car on policy. Zach the Sales manager also stopped by to introduce himself and thank us for our business. Very warm and friendly unlike all past car buying experiences. They gave me an itemized bill with all options to match my out of door pricing and no bogus add ons compared to other dealers in Florida. Final line item charge was few $$ less that my projections. They corrected me about taxes and plate transfer being a few $$ lesser than my numbers. Very refreshing and classy. I was sent to Marianne the F&I manager to handle the payment. Very friendly and great communicator, took her time and did not treat this like a job she had to do but a job she liked to do. She thoroughly explained all add ons and was very clear on the merits of each. No pressure at all and when I politely declined all options there was no battle unlike other dealerships. She stated If I changed my mind to contact her or my local Acura dealer. After the deal was completed. We returned to Norman and he took me to the new RDX and spent a great deal of time patiently explaining all the working of the electronics in the car. He suggested some of his favorite hacks to get things to work better. We were in and out in less than 2 hours for all the above. I left without the usual bitterness after visit a dealership knowing I was given a fair deal and treated very well. I cannot recommend Naples Acura enough. Norman Johnston is such a valuable asset to his dealership. His patience, calm demeanor and thoroughness with many many years experience of car sales helped remove any anxiety and it was well worth the 100 mile one way drive Final analysis Communication 10/10 Honesty and transparency 10/10 Friendliness and warmth 10/10 Lack of pressure/hustling 10/10 More

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This was the easiest car buying experience of my life. My salesman, Norm Johnston, was clear and concise. Everything was in writing upfront and was a breeze to transact upon my arrival. My car was immac My salesman, Norm Johnston, was clear and concise. Everything was in writing upfront and was a breeze to transact upon my arrival. My car was immaculate. My trade-in was processed quickly and my questions were answered to my satisfaction. It was a professional experience from start to finish. More

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This is the first time I purchased a car online and Marvin did an excellent job providing me additional video and detail I needed to pull the trigger. He is a professional and stayed engaged all the w Marvin did an excellent job providing me additional video and detail I needed to pull the trigger. He is a professional and stayed engaged all the way through delivery and title work. I would purchase from Marvin again! More

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Sparky Meador was a professional salesperson and enjoyable to work with. He was peresistent, without being overbearing, in nurturing our business over a period of six months. We are enjoying our n enjoyable to work with. He was peresistent, without being overbearing, in nurturing our business over a period of six months. We are enjoying our new Acura MDX. As the vehicle is so new, we haven't had a chance to evaluate the service end of the business. We felt we were treated fairly with the pricing and therefore didn't feel the need to "haggle" over the final price. Overall, a very good experience. More

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