Excellent customer service
While traveling out of town, I had an emergency situation with one of my "run flat" tires just as I drove into Gladewater, Texas. My entire instrumen
While traveling out of town, I had an emergency situation with one of my "run flat" tires just as I drove into Gladewater, Texas. My entire instrument panel lit up and it was apparent that attention was immediately required. Although driving a GM car, it was not one of McKaig's products. After explaining that I was traveling, the service department at McKaig's immediately began to assess my situation and began working on a solution. The tire was unrepairable and they did not have one to replace it. They began searching for one in town but to no avail. They expanded the search to surrounding cities and finally located one about 50 minutes away. An employee left immediately to get it. Once he returned, the tire was replaced and I was safe to leave. Throughout this process, the service staff kept me updated on the situation as well as made sure that I was comfortable while I was waiting. I really appreciated the genuine concern expressed by the entire staff and the extra effort that was put in to getting me safely back on the road.
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by jennie
Other Employees Tagged:
Keith, Josh, and one other whose name I did not get
May 01, 2018 -
Bill Dickason Chevrolet Buick responded
Dear Jennie,
We are so happy we could help you out and appreciate very much you taking the time to write a review and praise our wonderful staff. They truly care and do their best to help others and it is very gratifying for you to recognize their efforts to help. We always try to do for others what we would want done for our family members. We believe everyone deserves to drive a safe, reliable and fun to drive car and Vernon and his entire team Take this very seriously. Thank you again for the accolades and we wish you the best in your future travels.
Sincerely,
McKaig Chevrolet Buick - A Dealer For The People
1110 E Broadway Ave (US 80 @ E Loop 485)
Gladewater, TX 75647
The Antique Capital Of East Texas
Mariel hernandez
Came in had a broken door handle and just happened to need a oil change .....she was very quick in getting me in and very great customer service. Eve
Came in had a broken door handle and just happened to need a oil change .....she was very quick in getting me in and very great customer service. Even got me a loaner cause repair was gonna take a lil bit longer.
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by Patron9
Aug 19, 2018 -
Bill Dickason Chevrolet Buick responded
We appreciate your business and review of your McKaig service experience. Mariela is a hard worker who truly tries to always do what is best for her guests. Thank you for your business and the accolades for Mariela.
Sincerely,
Your East Texas Chevy and Buick Dealer For the People
McKaig Chevrolet Buick
1110 E Broadway Ave (US HWY 80 @ E Loop 485)
Gladewater, TX 75647
The Antique Capital of East Texas
A great car buying experience
This is my second vehicle I have bought from McKaig and I will never go to another dealer. The staff there are so nice and helpful. I don't feel press
This is my second vehicle I have bought from McKaig and I will never go to another dealer. The staff there are so nice and helpful. I don't feel pressured and the service department is great.
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by Conley
Other Employees Tagged:
Charles Phillips, Sabrina Preiss
Feb 13, 2018 -
Bill Dickason Chevrolet Buick responded
Congratulations on your nicer, newer(R) car and we are especially grateful you came to McKaig for another one! We also appreciate your acknowledging Charles, Sabrina and Mariela, and the the rest of our great staff, as they work very hard to sincerely help our guests and make them happy! We always want to help our guests buy instead of pushing product or trying to sell them something. We believe everyone deserves a nicer, newer(R) car that is safe, reliable and fun to drive for as long as they wish to own it.
Thank you for your business,
Your East Texas For The People team at,
McKaig Chevrolet Buick
Gladewater, Texas 75647
The Antique Capital of East Texas
First time customer
I am new in Gladewater and This was my first time here, and everyone was really nice and attentive. Mariela Hernandez was a lot of help!
I am new in Gladewater and This was my first time here, and everyone was really nice and attentive. Mariela Hernandez was a lot of help!
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by Brantbellatti
Aug 20, 2018 -
Bill Dickason Chevrolet Buick responded
Thank you for giving us the opportunity for us to "help keep your car safe, reliable and fun to drive for as long as you wish to own it!" Mariela does a great job taking care of our guests and appreciate you sending others her way to enjoy the McKaig experience.
Your East Texas Chevy and Buick Dealer "For the People"
McKaig Chevrolet Buick
Gladewater
The Antique Capital of East Texas
Service is just excellent.
Thank you for given me the bests service with some great persons, and taking care of my truck as well. They work fast and do an excellent job at my tr
Thank you for given me the bests service with some great persons, and taking care of my truck as well. They work fast and do an excellent job at my truck. Excellent service.
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by Rico05
Jan 25, 2018 -
Bill Dickason Chevrolet Buick responded
We are most grateful for your business and for your recognition of the friendly and helpful service provided by Mariela Hernandez. We believe everyone deserves a nicer, newer(R) car that is safe, reliable and fun to drive for as long as you wish to own it. Thank you again for your business and we look forward to serving you as well as your family and friends in the future.
Sincerely,
McKaig Chevrolet Buick - A Dealer "For the People"(R)
Gladewater, Texas (US Hwy 80 @ E Loop 485)
The Antique Capital of East Texas
Amazing
Kept me informed on what was going on with my car. Very patient and was very friendly .She made my wait bearable . Overall amazing job
Kept me informed on what was going on with my car. Very patient and was very friendly .She made my wait bearable . Overall amazing job
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by Shreka M Simpson
Jan 25, 2018 -
Bill Dickason Chevrolet Buick responded
We appreciate your business and for recognizing the friendly and helpful efforts of Mariela Hernandez. Your word "amazing" made our day! We take being "For the People"(R) very seriously and sincerely appreciate it when customers take the time to recognize the efforts of our great staff in helping them drive a safe, reliable and fun to drive car for as long as they wish to own it. We are most grateful for your business and look forward to serving you as well as your family and friends in the future.
Sincerely,
McKaig Chevrolet Buick
Your Tyler - Longview East Texas "For the People"(R) Car Dealer
Gladewater TX (US 80 @ E Loop 485)
Antique Capital of East Texas
Always a great place!
Always a great experience when ever I come to get my oil changed. A wonderful waiting room, super friendly staff that always greet you with a smile!
Always a great experience when ever I come to get my oil changed. A wonderful waiting room, super friendly staff that always greet you with a smile! I will continue my relationship with Mckaig when ever I buy a new or used car. Today, Ms. Hernandez, greeted me at my car and did it with friendly service.
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by Leslie McPherson
Jan 10, 2018 -
Bill Dickason Chevrolet Buick responded
Dear Leslie,
As you know, we believe everyone deserves a nicer, newer car that is safe, reliable and fun to drive for as long as they wish to own it! That means Oil Changes and routine maintenance are very important and we appreciate the opportunity to serve you and earn your continued business. It makes our day when you take time to give us recognition through OnLine Reviews as our goal is to make you happy!
Thank you for your business and taking the time to write a Review!
Sincerely,
Susie, Kent & Mark
Dealers FOR The People(R)
McKaig Oil Change/Tire Rotation
Mariela Hernandez provided excellent customer service to myself from the moment I walked in to the moment I left. Faye Hinds checked me out and also
Mariela Hernandez provided excellent customer service to myself from the moment I walked in to the moment I left. Faye Hinds checked me out and also provided outstanding customer service! Service was fast!
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by Kristen L Howard
Jan 10, 2018 -
Bill Dickason Chevrolet Buick responded
Dear Kristen,
Thank you so much for your business and taking the time to write a great OnLine review about your McKaig Experience! Our team works hard to provide great service and we sincerely appreciate it when they are recognized for the job they do. We know Faye and Mariela are grateful and we thank you again for your business.
Sincerely,
Susie, Kent & Mark
Dealers FOR The People(R)
Great service
Always ready with answers. Always on point ready to answer. No matter what they are willing to take theyre time and find the answers for you if they d
Always ready with answers. Always on point ready to answer. No matter what they are willing to take theyre time and find the answers for you if they do not know them.
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by Domingu3
Jan 25, 2018 -
Bill Dickason Chevrolet Buick responded
We are most grateful for your business and for recognizing Mariela Hernandez providing you with friendly and helpful "Great Service!" We believe everyone deserves to drive a safe, reliable car that's fun to drive for as long as you wish to own it. We take being a dealer "for the people" (R) very seriously and sincerely appreciate it when guests recognize the efforts of our great staff. Thank You! We look forward to serving you as well as your family and friends in the future.
Sincerely,
McKaig Chevrolet Buick
Gladewater, Texas (US 80 @ E Loop 485)
Antique Capital of East Texas
Experienced good customer and auto service this time.
This is my first time having vehicle serviced with new Service staff. Old auto service was poor. This time was better. The wait was longer than ant
This is my first time having vehicle serviced with new Service staff. Old auto service was poor. This time was better. The wait was longer than anticipated; arrived at 4:13pm for 4:30pm appointment, finished after 5:15pm.
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by lrich21
Other Employees Tagged:
Mariela Hernandez, Kim
Jan 04, 2018 -
Bill Dickason Chevrolet Buick responded
Thank you so much for your business and for taking the time to write a review to let us & others know about your service experience. We have been making changes to improve and appreciate your feedback. We are very sorry we were slower than your expectation and will check to see why this occurred. What service did you have performed and what are your expectations in the future as we will discuss in our Training sessions. We truly want to be the best in East Texas and appreciate ideas on how we can improve.
Thank you again for your business and Happy New Year from all of us at McKAIG Chevrolet Buick - your East Texas Dealer "For the People(R)."