Mark Castleman

On a Monday, I scheduled an appointment online, for the following Thursday, to have 3 recalls addressed. I made sure to let the service department know I would be waiting at the dealership. When I arrived, following Thursday, to have 3 recalls addressed. I made sure to let the service department know I would be waiting at the dealership. When I arrived, I was given a number to text, so as to be able to keep track of the real-time status of my cars repair work. After an hour and a half, I texted the number to get the status, and was shocked to see that my status was still at the “arrival” stage. I texted Mark and asked what was going on? He replied, “He’s working on it, and should be done soon. After checking the status several more times, it still read, arrival stage. An hour and twenty minutes after being told my car was almost done, I was notified my car was ready. As I was handed my keys, I was then informed, “We couldn’t fix your trunk latch because we have to order a part. You’ll have to come back when we have the part.” As I was got in my car, I checked the status as I had 5 minutes earlier. Suddenly: inspection, service, final touches, and ready for pickup have all been checked off. I left Larry Miller with the following questions: 1. Why would a service department schedule an appointment with me 3 days in advance to fix a recall, and then not have the parts necessary to complete repairs? 2. How about letting me know in advance you weren’t going to have the car part so I could reschedule a day when all the work could be completed at once? 3. Where’s the apology for not being able to complete a repair that’s been scheduled, due to your incompetence? 4. Why tout a text message system to let customers know the status of their car, if you’re not going to keep the status up-to-date? I was asked to leave a review, and I hope some improvements in service are addressed. More

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Great service experience with Mark. The pricing was fair and repairs were done quickly. I like the addition of the service notifications because I was able to determine what services we The pricing was fair and repairs were done quickly. I like the addition of the service notifications because I was able to determine what services were best for my situation More

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The dealership is first class from the cleanliness to the comfortable customer waiting room. The staff is very friendly and professional. This is now my go to dealer. comfortable customer waiting room. The staff is very friendly and professional. This is now my go to dealer. More

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Service went well! Was fixed and car back soon after parts arrived. Mark very up on this as I'm a senior stranded with no car. Was fixed and car back soon after parts arrived. Mark very up on this as I'm a senior stranded with no car. More

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Always a good experience. Very nice, accomodations and rides to appointments if service takes longer. Very clean service area. Very nice, accomodations and rides to appointments if service takes longer. Very clean service area. More

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My favorite dealership and great service department and Mark was very good and vehicle was ready on time. Mark was very good and vehicle was ready on time. More

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The service we received, on our car, was professional, excellent, and finished in a timely manner. I appreciate how they tell me what things my car needs ( and tell me the urgency of the matter) and then excellent, and finished in a timely manner. I appreciate how they tell me what things my car needs ( and tell me the urgency of the matter) and then allow me to decide whether I want those services performed on the car. More

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What a staff! Absolutely amazing! Made me feel like part of their family. I see no reason to ever look elsewhere for sales or service. Absolutely amazing! Made me feel like part of their family. I see no reason to ever look elsewhere for sales or service. More

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I made an appointment a week in advance and received 4 reminders including the date scheduled only to find out when I got there at 9am that I would have to leave the car as they wouldn’t have time to work reminders including the date scheduled only to find out when I got there at 9am that I would have to leave the car as they wouldn’t have time to work on it during the scheduled appointment. It is an inconvenience when the car is needed to get to work and now alternate arrangements have to be made for a second day getting to work. More

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Larry Miller service was very professional and fast . The vehicle was updated in the systems and all is great thank you . I highly recommend Larry Miller in Peoria Az The vehicle was updated in the systems and all is great thank you . I highly recommend Larry Miller in Peoria Az More

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