Mark Chapman
Mark Chapman at Auffenberg Kia

Mark Chapman

General Manager

Auffenberg Kia

1155 Berg Blvd
Shiloh, IL 62269

4.5
17 Reviews
4.5

17 Reviews

Write a Review

17 Reviews of Mark Chapman

November 03, 2025

Dealership Rating
Employee Rating

While the ultimate news wasn't great, the staff was courteous, professional and expedient. They explained the situation in a concise manner. More

by NICHOLASBELOKON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 02, 2025

Dealership Rating
Employee Rating

I had a great experience with Kia they had good service. thank you for everything More

by MWAUGH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 29, 2025

Dealership Rating
Employee Rating

The scheduling, the service and the time table was great! We are very pleased with the performance of the car! More

by JSCHULTE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 28, 2025

Dealership Rating
Employee Rating

We appreciate everything your team has done to our vehicle. We love how fast everything was and our accommodating the team was. We will making sure that we always come back for our service. More

by XBUCHANNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 15, 2025

Dealership Rating
Employee Rating

Always have excellent communication and timely service! !! We have bought many vehicles from Auffenberg and I would give the 4.75 stars out of 5 for everything. More

by STEENBERGENDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 10, 2025

Dealership Rating
Employee Rating

Car isn’t my first language so Doug with very helpful with breaking down what’s included in my maintenance plan. Everyone was very friendly and helped me navigate to the service department. More

by NLARNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Catlin, Eric Galloway , Doug in Service. Phenomenal

October 08, 2025

Dealership Rating
Employee Rating

My experience at Auffenberg is always pleasant. Everyone is personable and make sure that they get you in and out in a timely manner. I really enjoy being able to see the reports sent to me during More

by glitznglam001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 06, 2025

Dealership Rating
Employee Rating

The staff is rude; unprofessional. Told me lies. Not a trustworthy establishment. Would not recommend. More

by FROGZLUV81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 06, 2025

Dealership Rating
Employee Rating

Great service and nice people who look out for my car and my money needs. More

by RDHCINDY1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Catlin

October 01, 2025

Dealership Rating
Employee Rating

If you want to be without a vehicle for months and be told lies about a half xxx job, take it on in to the service department. More

by DARLACORSSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Doug

1