Mark Moore | Page 11

The dealership is ok. The service Department is top notch...the sales staff was so so...and the finance manager is something else...but expected notch...the sales staff was so so...and the finance manager is something else...but expected More

by HIGGIE888 Verified Customer Verified Customer

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Very dissapointed. Had an oil change and service done. Had to bring the truck back as it was leaking oil very bad. Evidently the mechanic didn't take the old oil filter gasket off and installed the new Had to bring the truck back as it was leaking oil very bad. Evidently the mechanic didn't take the old oil filter gasket off and installed the new filter along with the new gasket. Not good. My engine was completely covered with oil and my barn floor now has a huge oil stain on it. My wife and I worked for two straight hours to try and get the floor clean but to no avail. Have to live with it now. Drove to Cody Wyoming last week with the camper and the yellow check engine light came on. Never did it before. All the gages read fine. Truck ran fine. Checked all the plugs under the hood and one snaped in a little bit near where the oil filter is. The yellow check engine light went off and never came on while in Cody and never came on the entire trip back. Started the truck up one morning while in Cody and the "Preform Service" alert came on. Evidently the mechanic never reset it. Had to google the steps to reset it myself. This is the second time Cowboy Dodge never reset it. Really considering on changing where I have my truck serviced. Should not be a hassle. Kirk More

by Kirk Verified Customer Verified Customer

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Excellent customer service. Completed much faster than expected. Very professional under the circumstances of COVID 19. Everyone was wearing masks and very considerate under the circumstances. expected. Very professional under the circumstances of COVID 19. Everyone was wearing masks and very considerate under the circumstances. More

by DAN@THORMODSGAARD.ORG Verified Customer Verified Customer

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They did a wonderful job replacing the clutch, flywheel, and rear pinion seal on my BMW 335xi. Labor was reasonably priced, work completed quickly, and I have had no issues with the car since! The managemen and rear pinion seal on my BMW 335xi. Labor was reasonably priced, work completed quickly, and I have had no issues with the car since! The management, service advisors, and mechanic I interacted were all very friendly and helpful throughout the process. More

by Nick Verified Customer Verified Customer

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Had a great experience. Walked in and walked out with a new truck in 2 hours. Thanks Rick. Hope all customers get to have the pleasure of being helped by you. new truck in 2 hours. Thanks Rick. Hope all customers get to have the pleasure of being helped by you. More

by horace.fortner36 Verified Customer Verified Customer

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Only thing I had a problem with is the fact it only takes 5 minutes to change a battery and I had to leave my pickup. And was charged 30 dollars for an hour of work. It think its bull shiit 5 minutes to change a battery and I had to leave my pickup. And was charged 30 dollars for an hour of work. It think its bull shiit More

by Lou Ann Ehmke Verified Customer Verified Customer

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the service and customer was great. The dealership was a friendly place to visit with great customer service. I would recommend the service department to my friends and family. great The dealership was a friendly place to visit with great customer service. I would recommend the service department to my friends and family. great experience overall More

by OAKHILL Verified Customer Verified Customer

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Great experience during my first oil change service, the staff greeted me as soon as I drove up to the express door. The interaction was friendly and was a nice surprise to find out my oil change was free. staff greeted me as soon as I drove up to the express door. The interaction was friendly and was a nice surprise to find out my oil change was free. They even checked for recall notices and was able to preform that as well in the same “appointment”. The service didn’t take long at all, maybe an hour. I don’t remember names, sorry! Was two men working in the early morning on Tuesday at 8:15am. My invoice says Mark. Thank you everyone! More

by CANDICE27 Verified Customer Verified Customer

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Guest service These guys are the best great service, I was in and out of there in no time. They always do a great job on my Jeep I will continue to us this dealersh These guys are the best great service, I was in and out of there in no time. They always do a great job on my Jeep I will continue to us this dealership. Thanks More

by duck_108 Verified Customer Verified Customer

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The facility was clean, the employees were all friendly and the service manager greeted me as I walked in the door. They serviced my Jeep as I asked and did a great job. and the service manager greeted me as I walked in the door. They serviced my Jeep as I asked and did a great job. More

by HUGHMUNGUS74 Verified Customer Verified Customer

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