Mark Norman
Mark Norman at Chevrolet Buick GMC Cadillac of Murfreesboro

Mark Norman

Service Advisor

Chevrolet Buick GMC Cadillac of Murfreesboro

960 John R Rice Blvd
Murfreesboro, TN 37129

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4.2
64 Reviews
4.2

64 Reviews

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64 Reviews of Mark Norman

June 12, 2025

Dealership Rating
Employee Rating

Will not honor your Platinum Warranty And will lie to your face never trust them More

by sirtray54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 13, 2025

sirtray54 responded

They had my buick for rear camera replacement and didn't repair my car the said the part was back ordered and we decided to to my car to parks gm in Columbia Tennessee , who repaired my car as soon as th part came but the rent that the dealership gave i had for 2 wks and my platinum warranty covered that was 6 months ago , but the dealership refused the bill and Enterprise Car Rental Came For Me Chevrolet Buick Cadillac Of Murfreesboro Tennessee Dealership Aways Had Poor Service And Dont Treat Minorities Fair , Look At You Like Like You Don't Belong In Their Dealership, That's How I Feel Whenever I Go Their

May 24, 2025

Dealership Rating
Employee Rating

Service department is top notch. Mark and Dave are the best advisors in Murfreesboro. My C8 stays in top condition with their help. I have had my Corvettes serviced at this dealershi More

by kevinwaynebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Holder

May 25, 2025

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we are pleased to hear of your experience with us here at Chevrolet Buick GMC of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 29, 2024

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Employee Rating

Mark Norman is one of the best service advisors i have been with GMC for many years and yes there prices have really gone up and when you are on social security that hurts More

by pt2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Dyer

Dec 02, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we are pleased to hear of your experience with us here at Chevrolet Buick GMC of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

November 27, 2024

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Employee Rating

The only place in town that services my tahoe. Mark Norman is the best service advisor I have ever worked with. Make servicing your vehicle easy. More

by Suv Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Butch Bugg

Nov 29, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we're happy you found our staff to be so supportive during your experience here at Chevrolet Buick GMC of Murfreesboro. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 18, 2024

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Employee Rating

Mark Norman is a great service advisor. He is the main reason I keep coming back to the dealer!! More

by clydecsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 21, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hello, we're happy you found Mark to be so supportive during your experience here at Chevrolet Buick GMC of Murfreesboro. Feel free to reach out to us if you need anything. Have a wonderful day.

November 08, 2024

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Employee Rating

Very friendly and knowledgible. Bowtie helped us find the right vehicle to suit our needs. More

by rsmith3046
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: "Bow Tie" Jamie, Shawn Ashcraft , Chuck Keener

Nov 10, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chevrolet Buick GMC of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 08, 2024

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Employee Rating

Chevrolet Buick gmc is the only dealer I have used since I have lived in middle Tennessee. More

by ewf607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Burris, Shawn Ashcraft

Sep 09, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2024

Dealership Rating
Employee Rating

If I could give 0 stars I would. Also I wish I had read the reviews before I utilized this business. Now, I will begin by stating I purchased a 2024 Chey Malibu from this dealership More

by dwightpeppers
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Dyer , I did not get any names. But it is everyone I commucated with was disappointing.

Jul 19, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We regret to hear that we failed to provide you with the quality service you deserve. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (615) 645-1075 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

May 28, 2024

Dealership Rating
Employee Rating

Always meets or exceeds my expectations. Always very kind and courteous and my service is performed in a timely manner. More

by angie_maffucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 03, 2024

Dealership Rating
Employee Rating

Mark and the Saturday service crew rock! I was in and out in a reasonable amount of time for the services performed. I appreciate y’all! More

by beccasloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2024

Chevrolet Buick GMC Cadillac of Murfreesboro responded

Hi , we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

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