Mark Steltz | Page 10

Financial Manager - A Nightmare This was an already uncomfortable situation for me. I didn't want to buy another car since I tragically lost my mother in an incident with my last veh This was an already uncomfortable situation for me. I didn't want to buy another car since I tragically lost my mother in an incident with my last vehicle just 3 weeks earlier but I needed to. I had my heart set on a Honda CR-V. My salesman, Mark S., was friendly and considerate as expected in a salesman. I had my fiancé with me and knowing that I'm faced with unexpected funeral costs, he wanted to leave with a good deal. Otherwise, no sale. My fiancé told me, "be prepared to walk away, there's plenty of cars out there". And he was absolutely right. As I said, Mark S., our salesman, was a nice person to work with and I wish I could say that he made up for the horrible experience we had with Acura Piazza of Reading's financial manager, Matt Stefan, but sadly, he didn't. When my fiancé made our counteroffer, Matt Stefan became unprofessional, rude, and condescending. It was truly appalling, that someone you expect to exercise a certain level of professionalism would talk to customers with such insult and degrade. I felt truly uncomfortable in the presence of Matt Stefan, because it was as if he had no filter. He just said what was on his mind. He was offensive. I didn't think this kind of behavior was acceptable at car dealerships. I don't want to sound dramatic, but Matt Stefan became aggressive when talking numbers. Throwing his pen on his desk and repeatedly asking "why" we weren't accepting his deal. He was upset that he wasn't "making any money on this car". All the while, my fiancé and I remained calm and walked away, stating that, "he had our number" if he changed his mind. And like a child who needs to have the last word he said, "And you have mine!". Matt Stefan later stopped my fiancé in the parking lot and made yet another offer, one that came close to ours and one that we regrettably accepted. I dreaded having to step into his office for the second time to sign paperwork, and I hope I never have to see his face again. Obviously I won't ever be going to Piazza of anything anymore for future car sales, but I just hope this isn't the future of car buying. I understand money needs to be made, but kindness and professionalism goes a long way. The sale was made, but I will forever remember this hostile experience and know that it had everything to do with the way Matt Stefan treated us that day, and the day after (we unfortunately had to go there the next day also because the tire pressure light was on and there was a crack in the windshield). More

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