Very very helpful service.
Couldn’t be better. Rebecca should be promoted. I will ask for her again.
Couldn’t be better. Rebecca should be promoted. I will ask for her again.
More
by peterkhirsch
Service Price Transparency
Dec 11, 2025 -
Lia Honda of Kingston responded
Peter,
Rebecca will be thrilled to know her outstanding service made such a strong impression. We’re grateful for your feedback and can’t wait to see you again!
As always, service was prompt and staff were attentive
and friendly. Mark Wertheim helped me this time and was understanding and informative. Thanks again.
and friendly. Mark Wertheim helped me this time and was understanding and informative. Thanks again.
More
by Cynthia
Service Price Transparency
Mar 13, 2025 -
Lia Honda of Kingston responded
Thank you, Cynthia! We're pleased you had another great service experience with us, and that Mark made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!
Leased a 2025 Honda Ridgeline from Kingston Lia Honda on
10/23/2024. Have been dealing with the service department loyally for several years. Nothing but praise for the service department. Service advisors
10/23/2024. Have been dealing with the service department loyally for several years. Nothing but praise for the service department. Service advisors Mark and Sue along with Honda senior tech John have been great. Was in for service and ended up leasing a new Honda the same day. That was a huge mistake!
Bottom line. DECEPTIVE sales tactics to get a sale. Spent hours working on a deal. First, price of new auto. Second, trade in price. Verbal agreement to proceed with purchase. Salesman Luther Johnson who asked me for ID when I first started talking with him (red flag) said we had a deal after the typical games. Never explained the contract or showed actual prices paid and trade allowance. It was late, had been there for many hours, signed where needed on a iPad with small text and took possession of the vehicle and left my trade only to find out days later as Luther had not forwarded me the sales contract via e-mail as promised even after e-mailing and calling him the following days. When I finally obtained the documents, it was clear LIA Honda never honored the verbal agreement or their own worksheet numbers. LIA sales tacked money back on the price of the new vehicle in the back room before signing. From "we can't do that" to "you have a deal" when in reality, it was all a LIE to get a sale.
Contacted General Manager Ross Hubert via e-mail. Finally got a copy of the contract. After seeing I was scammed and lied to, immediately called and stopped in with my paper work and "worksheets." Ross admitted I was charged more (about $1,400) than agreed upon yet defended this deceptive sales tactic as if it were the norm at LIA Honda and said "I think you have buyers remorse" and "you lied about your trade-in" because I wasn't sure if I was going to trade-in my one owner 2014 Ridgeline, keep it, or run up to Albany, NY and sell to Carmax and purchase a Ridgeline in the Albany area.
After back and fourth, Sales Manager Ross Hubert agreed to get me a Honda Ridgeline OEM Bed Cover which I figured was better than nothing.
My feelings as of today: Need service? You should be fine. Sales? STAY AWAY from any LIA Honda or other brand LIA dealership. I, a senior citizen on a fixed income, now feel like crap when I walk in their dealership and have higher car payments. Gave LIA of Kingston the first chance to get a high quality, clean Honda trade-in which they serviced for years and knew well. In the end, LIA still scammed me. Don't think for one second Ross got me a "free" bed cover after a sale just to be nice. His first offer was free oil changes. As they say, I have the receipts.
Am I the first Salesman Luther Johnson, Sales Manager Curtis Knight and Mathew Panaro (names on paperwork) in LIA Honda sales department played this game with? Sure didn't seem or sound to be the case. You decide. Will still use the service department (for now) but will NEVER purchase or lease from LIA again. Would you?
Curtis H.
More
by Curtis H.
Jan 10, 2025 -
Lia Honda of Kingston responded
Curtis, I was surprised by your review since we spoke at length about the remorse you had over your purchase and as a result I compensated you a free Tonneau cover that was delivered to you. We left on a positive note. When I saw this review, I called you immediately and left a message to see what had changed over the last 2 months. It’s unfortunate your remorse has returned. Please reach to me to discuss what has changed since we last spoke.
Ross Hubert
General Manager
Lia Honda of Kingston
rhubert@liacars.com
Jan 16, 2025 -
Curtis H. responded
[QUOTE]Lia Honda of Kingston responded PUBLICLY on 1/10/25 4:25 PM
Curtis, I was surprised by your review since we spoke at length about the remorse you had over your purchase and as a result I compensated you a free Tonneau cover that was delivered to you. We left on a positive note. When I saw this review, I called you immediately and left a message to see what had changed over the last 2 months. It’s unfortunate your remorse has returned. Please reach to me to discuss what has changed since we last spoke.
Ross Hubert
General Manager
Lia Honda of Kingston
rhubert@liacars.com [/QUOTE]
Ross. I did get your phone message on January 07, 2025 in which you said "I just saw a review that you posted and I was under the impression that we were on a even ground with everything so I just want to see why the turn in feelings."
As you know, many of us were busy with the past holidays and normal day to day activities. I also wanted to give some thought to what I would be said if I even did post review(s) or file complaints with the proper agencies.
Now, pay attention. Yes, I did receive a tonneau cover at no additional charge as originally stated. "Free" however is not a word I would use. There has been no "turn in feelings" nor has "remorse returned." That has not changed from the minute I realized I was scammed by LIA Honda of Kingston. While you may feel we were on "even ground," it does not change the deceptive, dishonest, sales tactic used by LIA Honda of Kingston employee(s). Nice to see you don't dispute that. Of course, might not be the case had I not kept the worksheets (3) I was handed during the negotiation process.
Ross, you had a chance to call salesman Luther Johnson to join us in our first in person conversation after I showed you the worksheets and other documents and find out who was responsible for adding money back on the new car price after negotiations and before signing. You did not. One would hope any auto dealership under the LIA name would not want employees guilty of such deceptive, unethical sales tactics within their organization. One would think a general manager would feel the same. Evidently not. At least not at Kingston, New York, LIA Honda.
If salesman Luther Johnson who is the only one I spoke with the entire time during negotiation and sale, was a honest man, he would have said "this is the best we can do" as I have been told more than once in my five decades of buying new/used vehicles. He did not do that for his own benefit and possibly others.
In closing, this is a auto dealer review. Sharing my experience. I've given the service department high ranking as earned and sales, the lowest possible as deserved. If I truly had vehicle purchase "remorse," the 2025 Ridgeline would not be in my driveway today. I would not have purchased a Honda Care extended warranty from another dealer along with running boards and mud guards. I may be in the market for another vehicle in 3 years. I may not. What I do know is I will not be dealing with any LIA dealership for a new car purchase or lease. That, I can assure you.
Curtis H.
Mark Wertheim provided exceptional service when I needed
to bring in my 2024 Honda Civic for some recall work.
to bring in my 2024 Honda Civic for some recall work.
More
by DFD
Dec 18, 2024 -
Lia Honda of Kingston responded
Nothing means more to us than your complete satisfaction, so we're happy Mark handled your recall visit with great care and communication. We hope to ensure the same circumstances at your next appointment!
Mark Wertheimer in Service Dept is a very extraordinary
person. He went above and beyond to help us manage an unfortunate situation with our new Honda. The most wonderful attribute of Mark is his concern f
person. He went above and beyond to help us manage an unfortunate situation with our new Honda. The most wonderful attribute of Mark is his concern for customers and his good nature.
We are so happy to know him . Lia will be our preferred Hinda Service Center
More
by Cyn
Service Price Transparency
Dec 17, 2024 -
Lia Honda of Kingston responded
Cyn,
Thank you for leaving Mark this positive review! We are so glad that he took great care of you. Your safety and satisfaction are our utmost priorities and he will be delighted to hear of your kind words. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Quick to be greeted & welcomed.
Very clean. Friendly. Mark Wertheim was so nice & listened well and quick to respond. Very helpful.
Very clean. Friendly. Mark Wertheim was so nice & listened well and quick to respond. Very helpful.
More
by Deniseurdahl
Service Price Transparency
Nov 15, 2024 -
Lia Honda of Kingston responded
Denise, thank you for your trust in our service team! We're happy Mark provided you with an engaging and informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!
Thank you Mark Wertheim for another great service
experience. Mark is a pleasure to work with, always knowledgeable and helpful.
experience. Mark is a pleasure to work with, always knowledgeable and helpful.
More
by Kimberly
Service Price Transparency
Oct 24, 2024 -
Lia Honda of Kingston responded
Kimberly, thank you for reporting on the exceptional work Mark and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Lia Honda for the best service.
Thank you Mark Wertheim for taking care of my 2024 Honda
CR-V. Mark was very professional and helpful during this service visit to Honda. The care and concern for my car is very much appreciated and Lia Hon
CR-V. Mark was very professional and helpful during this service visit to Honda. The care and concern for my car is very much appreciated and Lia Honda is the best in customer service!
More
by HondaFan
Service Price Transparency
Other Employees Tagged:
My mechanic John O'Donnell -- the best!
Oct 14, 2024 -
Lia Honda of Kingston responded
Hondafan, we appreciate your 5 stars for Mark! Thank you for taking a moment to share the highlights of this service visit. We're happy to be your #1 choice for service.
Every one at Lia Honda provides excellent service.
Recently, I had to bring my car to Lia twice. Both Keley and Mark were very efficient and helpful during that service. Thank you Keley and thank you
Recently, I had to bring my car to Lia twice. Both Keley and Mark were very efficient and helpful during that service. Thank you Keley and thank you Mark.
More
by maryq1108
Service Price Transparency
Aug 20, 2024 -
Lia Honda of Kingston responded
Thanks for the love, Mary! We're thrilled you always enjoy working with Sue, Mark, and the Lia Honda team for your automotive needs. We hope to be of service to you for many more years to come!
I only bring my car to Lia Honda as it's the only place I
trust to take care of my car. Mark Wertheim takes care of car as if it was his own.
trust to take care of my car. Mark Wertheim takes care of car as if it was his own.
More
by Andrea Hart
Service Price Transparency
Aug 20, 2024 -
Lia Honda of Kingston responded
Andrea, thank you for telling us why you like working with Mark! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment!
Dealer Reviews
Cars for Sale
Dealer Log In
