Marla Keenan | Page 5

Smoothest transaction I ever had buying a vehicle. I had a very pleasant experience from the time walked in on a Monday to pickup on Wednesday. I spent a total of 2 hours in the dealership both days. I had a very pleasant experience from the time walked in on a Monday to pickup on Wednesday. I spent a total of 2 hours in the dealership both days. There was no pressure at all and I would the recommend the 3 I dealt with. They were very professional and informative and I feel they gave me the best possible price they could. Thanks Rich, Rodrigo and Marla Greg Daley More

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change This dealership has it all over highway dealers . nice people no heavy acts at 72 i don't need the acts not my first rodeo. enjoyed the leasing of my This dealership has it all over highway dealers . nice people no heavy acts at 72 i don't need the acts not my first rodeo. enjoyed the leasing of my new truck. . More

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Excellent Customer Service I'm happy that I purchased my first vehicle from here. The staff worked really hard to put me in the car I wanted. The process was quick and easy. I w I'm happy that I purchased my first vehicle from here. The staff worked really hard to put me in the car I wanted. The process was quick and easy. I would recommend anyone to purchase from this dealer. If you happen to go there , meet with Micky Hendrick. Though it was my first time buying a car , he showed no frustration in helping me step by step. More

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Not your typical dealership When I started shopping for the Tahoe of my dreams, I had no idea I'd find it at a Ford dealership, but thankfully I did. Every email I sent requesti When I started shopping for the Tahoe of my dreams, I had no idea I'd find it at a Ford dealership, but thankfully I did. Every email I sent requesting information was promptly and courteously responded to and any discrepancies were quickly remedied. Marla and Charles were excellent to deal with and I couldn't be happier with the entire vehicle buying process. I got a great truck, at the price I was expecting to pay, all the while being treated with respect and a genuine caring attitude you don't find at most dealerships. I've already had the truck to FL and back in less than a month of ownership, and I'm honestly considering making the 1.5hr drive north to have the service done in the very near future. And for a mechanic to actually consider letting someone else service their vehicle should give you an indication of the trust I quickly developed at Maplecrest Ford. More

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Reputable and Easy to Work With Maplecrest Ford in Mendham is amazing! After a horrible experience at a nearby Ford dealership, I was very close to giving up in my car search - but d Maplecrest Ford in Mendham is amazing! After a horrible experience at a nearby Ford dealership, I was very close to giving up in my car search - but decided to give Maplecrest a try. I'm so happy that I did! My initial experience was over the phone/email with Marla, who sent me True Car certificates for several options of the model I wanted. Not only that, she had them printed and waiting for me at the dealership when I arrived. So helpful! I knew exactly what kind of models they had in their inventory and what price I would get before I even decided to go there. When I arrived at the dealership, I worked with Frank, who was clearly very knowledgeable, attentive, and helpful. He talked me through the entire process and gave me quotes for several different financing and leasing scenarios. He took the time to answer my questions and do things in an order that made me feel comfortable, not in the process that "is just how it's done" like I experienced at the other dealership. I came back the next day to sign the papers and pick up the car (the business manager came in early to accommodate my schedule!) Frank sat in the car with me for 20 minutes or so to show me how to work all of the features, set up my phone, settings, etc. and assured me that I could call him at any time with any questions. I did do some research on my own to ensure I was getting the best deal possible, and I assure you, I was. I ended up leasing a gorgeous, brand new, 2016 Ford Fusion that had all the right features and at the right price. I also got a great value for my trade-in. I believe that my fiance and I will be going to Maplecrest Ford for as long as we live in the area. I see no reason to go anywhere else! More

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A comfortable easy buying experience! Micky Hendricks listened carefully and executed every detail with our new Edge. Marla was my first contact and she was warm and easy to talk to. Cha Micky Hendricks listened carefully and executed every detail with our new Edge. Marla was my first contact and she was warm and easy to talk to. Charles respected our financing wishes and made the paperwork process quick and easy. We had a minor trim piece readjusted by Will in Service. He was also very personable. We will be repeat customers without a doubt. Thank you, Maplecrest Ford! More

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Treated me like family! I happened to find this dealership by chance searching for a 2015 Explorer Sport. They had the vehicle in stock and basically worked out a deal over t I happened to find this dealership by chance searching for a 2015 Explorer Sport. They had the vehicle in stock and basically worked out a deal over the phone. I was completely satisfied with their offer so I took the approximately 1 hour ride to the dealership. I was impressed with the look of the dealership...it looked like a quaint little bed and breakfast sort of with a nice inventory of vehicles out front. Everything was so clean, neat and organized inside and out. Even before I walked in I was immediately approached by Rich Colazzo and welcomed to the dealership. He showed me the truck I was interested in and since we've already done the negotiating over the phone we immediately sat down and Rich took me through a very through explanation of the features on the vehicle some of which I wasn't aware of. During that time I was also introduced to Marla Keenan who was very helpful to me over the internet service they provide and my thanks to her for all of her help relaying the information. I then sat down with Charlie in finance and he thoroughly explained what each form was so I knew what I was signing and during that time I was greeted by David who was the one I actually negotiated the deal with and the final price. The whole experience was amazing in that everything went so smoothly and quick. There was none of the usual stress, tension and aggravation that I've experienced at other dealerships in the past. I'd have to say, this was actually a pleasurable experience and Maplecrest of Mendham will definitely be my go to dealer for my next Ford vehicle. More

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Charles Countryman was great Charles was professional, friendly efficient and pleasant to deal with. I feel that I got a very good deal on my Transit Connect without any hassles o Charles was professional, friendly efficient and pleasant to deal with. I feel that I got a very good deal on my Transit Connect without any hassles or difficulty. I would readily return to this dealership and ask for Charles. More

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That was easy! This was simply the easiest dealership experience ever. I've bought a lot of cars over the past 5 or 6 years. I'm typically the guy that others go t This was simply the easiest dealership experience ever. I've bought a lot of cars over the past 5 or 6 years. I'm typically the guy that others go to when they are looking to buy a car since I tend to be aggressive. I normally spend hours in the dealership. Not this time.. Marla Keenan was excellent to deal with over the phone and once I got to the dealership Brian McHugh finished up the deal. I spent maybe an hour total in the dealership. They were able to locate a car that I wanted without any hassle at all. No pressure whatsoever. I've been enjoying my Fiesta EcoBoost Hatch! More

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VERY PLEASED James is the nicest, most helpful, and knowledgeable dealer I have ever met. I have always been someone skeptical of used car dealerships and sales James is the nicest, most helpful, and knowledgeable dealer I have ever met. I have always been someone skeptical of used car dealerships and salespeople. I went to another Ford dealership several months ago and the whole process took almost 7-hours and took three-months to get me my permanent registration. I first contacted Marla who is about the nicest woman I ever met. She is sweet and easy to talk to. She immediately took $700 off the price (on top of a $400 discount I came in with). Before I even walked in the door I had $1100 off the price I originally saw it for. James let me test dive the car, and then had the brakes checked and resurfaced for me. He was quick with e-mail and phone calls, and wasn't pushy or sneaky. While I'll never know if I ACTUALLY got a good deal, I do feel like I was treated fairly by James. I negotiated slightly, but maybe not as much as I could've. All of the Edmunds and KBB (I don't find them reliable, but it's all I have) say I got it for a very good price. I'm not a very price sensitive shopper, and I don't intend on trying to negotiate until the dealer is unhappy with selling me the car. My ONE and ONLY minor complaint was my Finance manager, Charlie. Charlie seemed like he could be a nice guy, but maybe our personalities did not match. I was annoyed that he initially added a $200 VIN etching on my bill, and then tried to push me to keep it by telling me how it is less likely to get stolen. I teach psychology and know all about loss aversion. I also know enough about economics to see that is a bad investment (particularly since I don't live in areas frequented by car thieves). He also tried getting me into an Extended Warranty deal (which I said no, and also know it's a bad investment). He told me that "Everyone here gets an EW, and am I trying to say all these people made bad decisions?" No, but again, I understand his attempt at using conformity and groupthink to change my viewpoint. I understand this is also part of his job. Still, for all of that, Charlie still gets an "A-" in my book because he had me in and out of there in less than an hour. I came to the dealership expecting to spend over 5 hours in negotiations, and instead I spent no more than 1.5 hours, and most of that was James and I talking or him showing me the car's features. Seriously, this dealership is well worth a drive. I live an hour away, and I doubt I'll go anywhere else for a car! To sum up: Marla - A James - A+ Charlie - A- Sorry for grammatical errors, but I'm too tired to edit. More

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