Marlon Poole

Marlon was fantastic to work with. Kept me up to date on the progress of the build as we purchased a car that had not been built yet. Worked with me on a time that worked to close Kept me up to date on the progress of the build as we purchased a car that had not been built yet. Worked with me on a time that worked to close the purchase. Would highly recommend him More

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Five stars for every part of the experience. We felt welcomed and cared for and in good hands during the whole process. Marlon Poole was exceptional. He was kind, knowledgeable, listened to our We felt welcomed and cared for and in good hands during the whole process. Marlon Poole was exceptional. He was kind, knowledgeable, listened to our needs, and helped us find the right vehicle for our family. Bob Keissami is an absolute professional who made us feel like family. He was patient, courteous, and made the entire process easy and enjoyable. He went above and beyond to make sure we were happy with our purchase. The entire team at Elgin Toyota was excellent. More

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Best service I have received from a car dealership. Super friendly staff, and incredible sevice! Super friendly staff, and incredible sevice! More

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"I love how this website categorizes its inventory by make, model, year, and other factors. It made finding the car I wanted so much easier." make, model, year, and other factors. It made finding the car I wanted so much easier." More

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Thank you so much to THE WHOLE SALES TEAM! I bought my wife a vehicle and they made sure everything was perfect. Special thanks to Monica. I bought my wife a vehicle and they made sure everything was perfect. Special thanks to Monica. More

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Liars and thief's work here. .. Marlon Poole, Assistant Sales Manager was the person who sold me the car, I traded in a 2018 Rav Limited and was given 24000, they are selling it f .. Marlon Poole, Assistant Sales Manager was the person who sold me the car, I traded in a 2018 Rav Limited and was given 24000, they are selling it for 27000 but that's not the main thing just pointing that out, me and my Grandma went in to get a 2018 Rav 4 Hybrid Limited and we had to put 6k down from being upside down, my car payment sky rotted to 769.72 a month... from 640.38 even with that amount down because of the outrageous 10 percent interest fee when my car was a 5.95 percent before and they told us that no one even with my Grandma's 843!!!!! Credit would give us a better rate and I have looked elsewhere and there is better rates everywhere, but here is the biggest problem now, we were told that the 6000k we out down was only going to be about 25 a month payment's we have to both open up a 2k credit card for me and a 4k credit card for her and we were told the payment's would only be about 25 each... well mine is 100!!!!! And hers is 200 a month!!!!!! Such bad lairs I would not recommend Marlon Poole the Assistant Sales Manager nor the finance manager named Khaled Omran because he messed us up to, he told us we wouldn't need to come back in because we live in Rockford and the next day he calls me and says we need to redo the contract and wouldn't really explain why we did but we did it over the phone/computer but this resulted in another HARD INQUIRY FOR NO GIVEN REASON... I am very pissed about this place and we we NEVER come there ever again, also we were told we could change our first car payment due date, and when I tried it says must make first payment so both Khaled Omran and Marlon Poole lied because Khaled said that we could change the payment due date after we got the statement and Marlon said the payments should not have been due until 45 days... turns out it was after only 30 and we have to make the first payment first which was a lie, screw both of you I will never recommend you to anybody ever in my life, I regret coming in and doing that... Thanks Toyota Elgin and Khaled Omran and Marlon Poole... More

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Great dealership very happy we bought many cars from the place Salesman Marllon was very helpful and honest he is always available for anything we need Great dealership place Salesman Marllon was very helpful and honest he is always available for anything we need Great dealership More

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Marlon was Fantastic! We went in knowing what we were looking for- Marlon was fantastic to work with! Marlon was NOT pushy at all but did help us widen our selection. He wa We went in knowing what we were looking for- Marlon was fantastic to work with! Marlon was NOT pushy at all but did help us widen our selection. He was patient, personable, had the test drives ready back to back. Marlon worked out the numbers to get us a great deal & manageable payment. He made the whole process smooth with clarity- We had nothing but a great experience. Definitely recommend working with this gentleman! More

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Atrocious First of all, I was approved through Roadloans. When I went to see a car and of course loved it, Bob K came out and "congratulated" me on my new purch First of all, I was approved through Roadloans. When I went to see a car and of course loved it, Bob K came out and "congratulated" me on my new purchase. I explained to him that my wife wanted to see the car first. He said "Take it home." That sounded strange to me. I called her and she refused to allow that - understandably. I told him that we would be back the next day. Sure enough, the salesman Marlon P was not there and the new guy Jeff demanded a credit app. I told him that I had pre-approval through Roadloans and Bob K said that they need a credit app by law and that they are not a Roadloans dealer. I showed him evidence to the contrary online and contacted Roadloans to confirm it - which they did. He then told me that it is their decision to honor Roadloans terms or not. I was approved with no down payment and explained that I did not have a down payment and also told them everything about my trade in - including the payoff. He told me that it was basically impossible for the car that I wanted. He then tried to pressure me into buying... A brand new Corolla. I refused. Unethical and ridiculous. More

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Great experience, great salesperson! Just visited Elgin Toyota new dealership and I must admit I was impressed. I am currently looking to purchase a new vehicle for my spouse. The deale Just visited Elgin Toyota new dealership and I must admit I was impressed. I am currently looking to purchase a new vehicle for my spouse. The dealership is impressive and the salesperson I worked with made me feel very comfortable about making a purchase from Elgin Toyota. He was courteous, professional and very knowledgeable! We contemplating which vehicle to purchase however, I assure that it will be from Elgin Toyota. More

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