Matt Greenhow

Subject: Direct Request to the Owner – Completely Unacceptable Experience with My 2025 Wagoneer Mr. [Owner’s], I am writing to you directly because I have completely lost trust in your dealersh Unacceptable Experience with My 2025 Wagoneer Mr. [Owner’s], I am writing to you directly because I have completely lost trust in your dealership’s management. My experience has been so bad, so exhausting, and so frustrating that only you can provide a real solution at this point. I purchased a 2025 Wagoneer brand new, 0 miles, and I never got to enjoy it. Within the first week it was already having issues, and since then the vehicle has spent TWO MONTHS in your service department. Two months, and I have been without a car, unable to use what I paid for. During that time, your team has replaced the transmission, accelerator pedal, throttle body, computer… and the vehicle is still not fixed. From the outside, it looks like they are guessing. No clear repair, no solid explanation, no confident diagnosis. And the most disappointing part was the recent conversation I had: I was told that I “wasn’t going to like the offer” because now the vehicle is considered “used.” With all due respect: Used by who? Because I have never been able to use this vehicle, not even for a single day. All I have done is continue paying for a car that has been in your service department since the beginning. This is not a simple inconvenience. It has been a complete lack of responsibility, a lack of professionalism, and honestly, a lack of respect toward me as a customer. This is why I am contacting you directly. I need you personally to review my case and provide a fair solution that reflects the damage, frustration, and time lost over a unit that was defective from day one and that I never had the chance to enjoy. What I expect is simple: a serious, direct, and fair resolution — no excuses, no runaround, and no more wasted time. I would appreciate a direct response within the next 48 hours. Thank you for your attention. More

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Personable staff and exceptional service…I recommend Posner Park CDJR…The Customer is always First Posner Park CDJR…The Customer is always First More

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Our sales associate Angel was very helpful and a pleasure to work with. The purchase process went very well. to work with. The purchase process went very well. More

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Easy to work with, painless buying experience. No hard sell during the purchase. Would recommend. No hard sell during the purchase. Would recommend. More

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I purchased a 2022 Chevy Trailblazer on June 20th. All I want to say is do not purchase a Chevrolet from a Dodge Chrysler Jeep Ram dealership. All I want to say is do not purchase a Chevrolet from a Dodge Chrysler Jeep Ram dealership. More

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Fast and good. I will be back. Thank your so much for your help. Thank I will be back. Thank your so much for your help. Thank More

by annielois7 Verified Customer Verified Customer

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Sales team excellent Jennifer is the best service department poor. Service department under staffed way too busy can’t take care of basic diagnoses department poor. Service department under staffed way too busy can’t take care of basic diagnoses More

by ANDYMAYTUM Verified Customer Verified Customer

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Amazing customer service, best sales person. This is my 2nd vehicle from them and I just love it This is my 2nd vehicle from them and I just love it More

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I am probably bought 8-9 Car Miss dealerships and say have opened I’ve always been treated like family have opened I’ve always been treated like family More

by GLENN34747 Verified Customer Verified Customer

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Poor customer service, poor management, weak finance department that only cares if you buy all the extra nonsense. Customer care is bottom priority, I made an appointment for 2pm get there sit there department that only cares if you buy all the extra nonsense. Customer care is bottom priority, I made an appointment for 2pm get there sit there for 2 hours with no update. I see my vehicle is done so I go and check on it. They tell me nope sorry still waiting to be seen. Then they tell me you need to leave it, which is ok I just need a loaner to get back and forth to work. NOPE ! sorry can’t help you all out of loaners, ok how about a rental from a local place. NOPE! We don’t do that! Their response take more time off work to not be seen and the vehicle still not be fixed. Don’t buy here, don’t do service here, even if it’s your dream car just wait and find it else where. More

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