Matt Hernandez

I want to thank Carl black of Roswell in particular Matthew Hernandez for his loyalty in always finding me the right vehicle and his honesty on explaining every option out there when looking for one. T Matthew Hernandez for his loyalty in always finding me the right vehicle and his honesty on explaining every option out there when looking for one. There’s nothing like building trust with someone that doesn’t push you to buy something your not looking for just to sell something off the lot but someone that treats you like family and finds what you want and works with you with patience. Thanks again and hope to see you soon to make another deal happen! More

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Steer clear of this dealership. This dealership is shady as they come. First off - I had a great experience with my sales rep Mitch. Hes a nice guy and good sales rep. Both times I This dealership is shady as they come. First off - I had a great experience with my sales rep Mitch. Hes a nice guy and good sales rep. Both times I have inquired about vehicles with intentions to buy they have raised the cost of the vehicle from the listing… not just a few hundred dollars or a grand but upwards of $8000 over what was showing on their website. I sent them a screenshot of the price they had show on their website and they said “it was never that price”. Not to mention they add in “accessories” fees on used vehicles that are completely stock and low ball you on trade in value. Ton of wasted back and forth. When we came to buy the car the second time - the dash wouldn’t work… though it had just had a “170 point certified inspection done on it.” The manager said he wasn’t going to hold it for us though until it was fixed because another customer could come buy it as is…. I even offered to place a deposit on it. Though we agreed on numbers and I had uprooted my family to drive a hour into the dealership to trade my wife’s car in I was told by the manager I needed to move forward with the purchase now before it was fixed or it could be sold by the time it was fixed and be put back on the lot… what a way to treat a customer trying to purchase an expensive vehicle from you. Edit- we have now owned this 2020 Yukon Denali xl for 6 days and the digital dash went out AGAIN. After Carl Black had advised they “fixed” it so we could move forward with the purchase. I am now out of state on family vacation and the digital dash cluster doesn’t work so we cannot see even see how much gas we have. I am having to take the car to a local gmc dealer out of state. The entire dash cluster needs to be replaced… Seems evident Carl Black didn’t want to fix the vehicle properly when the warranty was soon to run out within 2000 miles. They just wanted to sell the car, screw over their customer and had no regard in doing the right thing. SHADY. This is by far the worst dealership experience I have ever had. I hope they don’t stay in business as shady as they are. I can tell by all of the reviews most feel the same. More

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Dominick was great and guided us through the order process quickly. Great knowledge in all the benefits of Carl Blacks Driver Plus as well. process quickly. Great knowledge in all the benefits of Carl Blacks Driver Plus as well. More

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I went to Carl Black of Roswell to look at a GMC Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He a Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He answered all my questions but one. With that one question he walked me straight over to the service department where he asked a service writer and I got my answer. From the sales, service to the finance was an easy experience and all the guys I met, Tod, Jon, Matt, Steve, Bill and Dominick were awesome. I like this dealership and the people who work there. More

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Called Sales Manager Matt about a 2021 Denali XL that I saw on their website. Matt confirmed that the vehicle was on his lot and available for sale. They sent me a photo of the window sticker so I could vi saw on their website. Matt confirmed that the vehicle was on his lot and available for sale. They sent me a photo of the window sticker so I could view how the vehicle was equipped and confirm MSRP to make sure it was the same as what I saw on line. Once I received this I told them to move forward with sending me what the total is going to be with taxes, tag, and administration fee. When they sent me this information, they raised the price $5,000 over MSRP and added another $1.842 for waxing and treating the interior which is nothing more than a sales scheme. Based off the reviews that I have read about this dealership, this appears to be a common practice, so buyers beware. To General Motors, you need to know when you have dealership that do not represent your brand well and have unethical business practices. To the owners of this dealership, if you encourage or compensate your employees to conduct business this way, you need to realize this is not a sustainable practice. I’m a 53 year old business owner and I take pride that I can grow my business annually and give my employees raises each year without having to jeopardize the integrity of my company or compromise my professional and personal values. More

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Salesman top notch. He went and dug up information about the vehicle I needed to know; information that was not taught to them in their sales prep for a brand new vehicle. Did not like my experience with th the vehicle I needed to know; information that was not taught to them in their sales prep for a brand new vehicle. Did not like my experience with the finance person. Dismissive rude attitude. Turned the experience sour for me. More

by SLAMBERT2 Verified Customer Verified Customer

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Once I purchase my truck I realize I had been charged some things that was not necessary a total rip off. If I had to do this again I would have not bought from this dealership. some things that was not necessary a total rip off. If I had to do this again I would have not bought from this dealership. More

by RONB585 Verified Customer Verified Customer

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Excellent service. Was not rushed into making a decision. Sold me exactly what I was looking for. Top rated dealer and friendly staff. Would recommend to anyone decision. Sold me exactly what I was looking for. Top rated dealer and friendly staff. Would recommend to anyone More

by HANNY0 Verified Customer Verified Customer

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Very good experience , the team was very helpful and the buying process was very organized and timely. I would recommend Carl Black Roswell to my friends looking for a new GMC vehicle buying process was very organized and timely. I would recommend Carl Black Roswell to my friends looking for a new GMC vehicle More

by RBENT1 Verified Customer Verified Customer

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possibly the worst sales experience because of Paul Marr. "We have to haggle with everyone. We treat all of our customers that way. " Almost lost an easy sale. Ruan was a little better but inexperienced. Yo "We have to haggle with everyone. We treat all of our customers that way. " Almost lost an easy sale. Ruan was a little better but inexperienced. You would think if you spend 20k plus on a car with cash he could throw in a Christmas bow . We had to beg owner and he did not hesitate. Common Sense. use it. More

by PAUL_NICKEL Verified Customer Verified Customer

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