Matt Lewis
Matt Lewis at Colonial Ford of Marlboro
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Matt Lewis | Page 7

Business Development Manager

Colonial Ford of Marlboro

428 Maple St
Marlboro, MA 01752

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4.8
65 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

14 yrs, 6 mos

4.8

65 Reviews

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65 Reviews of Matt Lewis

October 25, 2019

Dealership Rating

TRANSMISSION i already took my car 2 times and it didn't get 100%, my car doesn't run great. The guys doesn’t fix the problem! More

by MATHEUSLIMAX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Mark Babineau

September 13, 2019

Dealership Rating
Employee Rating

Great service & people I purchased a used ford fusion. The experience was great from the GM, Steve & Jimmie. I will go back for service & recommend Colonial to my friends. More

by kfpendergast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Silvio Ruisi , Steve & Jimmie

September 03, 2019

Dealership Rating
Employee Rating

Best New car experience Dan Flannigan (sales) and staff help my new car purchase go seamless. They give me an incredible price and most importantly did exactly what they sa More

by Stealth Expedition!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Silvio Ruisi , Dan Flanagan, James Russell

July 30, 2019

Dealership Rating
Employee Rating

Excellent customer service Dan Flannigan was a great help and had great knowledge of the vehicle. He helped me get it a day early and got my inspection sticker after I asked the More

by HDCurleyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dan Flanagan, Jimmy Russell

July 24, 2019

Dealership Rating
Employee Rating

Terrible, messy, ripoff, overcharged, etc. I’ve already given a review in another email, basically you overcharged me, wrongly diagnosed the problem & wasted my time and money only to later fi More

by JAKE18GALE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jul 26, 2019

Colonial Ford of Marlboro responded

Customer towed vehicle in for diagnosis of crank/no start condition. Upon further pinpoint testing, technician verified sole customer supplied key melted/damaged. Customer purchased modified vehicle from third party sale and only provide one key at time of vehicle purchase. Vehicle software modified by SCT Tuner software. Test revealed minimum keys registry error. Per workshop manual recommend to cut/program two known good keys. Customer charged only for cutting/programming two keys. Dealer waived further diagnostic time to find Ford Passive Anti Theft System transceiver failed producing, no crank/no start conditions. Customer took possession of keys and paid invoice. Customer went out to start vehicle and would not start due to failed PATS transceiver. The customer irately returned inside repair facility , at that point throwing keys at service writer demanding vehicle to be repaired immediately. Upon offering discounted rate on labor and cost of parts, customer opted to have vehicle towed furthering expenses on vehicle. customer 's first visit to facility.If anything should be mad at the dealer he purchased the car from.

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