Matt O'Brien
Matt O'Brien at York Chrysler Dodge Jeep Ram of Plainfield
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Matt O'Brien | Page 3

Service Advisor

York Chrysler Dodge Jeep Ram of Plainfield

2695 E Main St
Plainfield, IN 46168

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4.3
66 Reviews
4.3

66 Reviews

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66 Reviews of Matt O'Brien

January 17, 2024

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Employee Rating

Fantastic Staff. From the service manager all the way down to the technicians I was treated with professionalism. At first, I thought I was being price gouged and I More

by swilson8290
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Dylan Murphy, Jamie Freeman , Miguel Squadrito , Nicole Pedroza, John the technician

Jan 18, 2024

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Jamie Freeman Service Manager

January 17, 2024

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DO NOT DO IT! Take your care ANYWHERE else but here! SCAMMERS, incompetent, and by the attempted number of tests/repairs to my vehicle I would give them a -5 (nega More

by KB
Service Price Transparency
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Recommend Dealer
No
Jan 17, 2024

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkautomotive.com

November 29, 2023

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Kind friendly efficient thorough group of people I would recommend to my friends and family More

by JL.MCDONOUGH
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Recommend Dealer
Yes
Nov 30, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

November 15, 2023

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Everyone was a pleasure to work with. We will return for more service in the future. Matt was the bomb. More

by Gino
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dylan Murphy, Josh Herington

Nov 15, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Gino, Thank you! Matt and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

November 15, 2023

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Employee Rating

They did a service and recall without an appointment got me in and back on the road quick. Everything was completed on the first visit. More

by MIKEHEDRICK1
Service Price Transparency
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Recommend Dealer
Yes
Nov 15, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Mike, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Jamie Freeman Service Manager

November 09, 2023

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Dealership for intentionally screw you over for money. Doesn’t care about you, not your car. More

by andrewjtaylor21
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Noah Clos, Jamie Freeman , Miguel Squadrito, Chris Bailey, Josh Herington, Wes Martin , Diane Anderson, Bryan Baker, Joshua Cohen

Nov 13, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear about your experience, Andrew, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you wouldn't mind continuing the conversation, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jamie Freeman Service Manager

October 26, 2023

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Employee Rating

The service department will get your vehicle back up and running when you need it serviced. More

by NL
Service Price Transparency
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Recommend Dealer
Yes
Oct 26, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

October 24, 2023

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We were traveling through and needed service. The team went out of there way to get us in and out so we could get on our way. Thank you guys!! More

by camaro1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Squadrito, Josh Herington , Bridget Thomas, Steve Wheat

Oct 24, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jamie Freeman Service Manager

October 19, 2023

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Employee Rating

Matt O. In service department was excellent in working to resolve a persistent DEF issue on my RAM3500. Very professional and consistent follow up as they we More

by christopher.dye
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 19, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

It's great to hear that we were able to help you out, Christopher. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager

October 14, 2023

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Employee Rating

I never got my entire service. I was suppose to return for repair to my car but was laid up so I kept calling and leaving service messages and they never returned my call. So I wi More

by wgmarlow
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Miguel Squadrito, Josh Herington , Bridget Thomas, Steve Wheat

Oct 18, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jamie Freeman Service Manager

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