Matt Panaro

Very very helpful service. Couldn’t be better. Rebecca should be promoted. I will ask for her again. Couldn’t be better. Rebecca should be promoted. I will ask for her again. More

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Leased a 2025 Honda Ridgeline from Kingston Lia Honda on 10/23/2024. Have been dealing with the service department loyally for several years. Nothing but praise for the service department. Service advisors 10/23/2024. Have been dealing with the service department loyally for several years. Nothing but praise for the service department. Service advisors Mark and Sue along with Honda senior tech John have been great. Was in for service and ended up leasing a new Honda the same day. That was a huge mistake! Bottom line. DECEPTIVE sales tactics to get a sale. Spent hours working on a deal. First, price of new auto. Second, trade in price. Verbal agreement to proceed with purchase. Salesman Luther Johnson who asked me for ID when I first started talking with him (red flag) said we had a deal after the typical games. Never explained the contract or showed actual prices paid and trade allowance. It was late, had been there for many hours, signed where needed on a iPad with small text and took possession of the vehicle and left my trade only to find out days later as Luther had not forwarded me the sales contract via e-mail as promised even after e-mailing and calling him the following days. When I finally obtained the documents, it was clear LIA Honda never honored the verbal agreement or their own worksheet numbers. LIA sales tacked money back on the price of the new vehicle in the back room before signing. From "we can't do that" to "you have a deal" when in reality, it was all a LIE to get a sale. Contacted General Manager Ross Hubert via e-mail. Finally got a copy of the contract. After seeing I was scammed and lied to, immediately called and stopped in with my paper work and "worksheets." Ross admitted I was charged more (about $1,400) than agreed upon yet defended this deceptive sales tactic as if it were the norm at LIA Honda and said "I think you have buyers remorse" and "you lied about your trade-in" because I wasn't sure if I was going to trade-in my one owner 2014 Ridgeline, keep it, or run up to Albany, NY and sell to Carmax and purchase a Ridgeline in the Albany area. After back and fourth, Sales Manager Ross Hubert agreed to get me a Honda Ridgeline OEM Bed Cover which I figured was better than nothing. My feelings as of today: Need service? You should be fine. Sales? STAY AWAY from any LIA Honda or other brand LIA dealership. I, a senior citizen on a fixed income, now feel like crap when I walk in their dealership and have higher car payments. Gave LIA of Kingston the first chance to get a high quality, clean Honda trade-in which they serviced for years and knew well. In the end, LIA still scammed me. Don't think for one second Ross got me a "free" bed cover after a sale just to be nice. His first offer was free oil changes. As they say, I have the receipts. Am I the first Salesman Luther Johnson, Sales Manager Curtis Knight and Mathew Panaro (names on paperwork) in LIA Honda sales department played this game with? Sure didn't seem or sound to be the case. You decide. Will still use the service department (for now) but will NEVER purchase or lease from LIA again. Would you? Curtis H. More

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Jeremy and the sales managers were incredible. I got a great deal on the Accord (that I bought from Lia K in 2020) and am ecstatic with my experience and new vehicle. I got a great deal on the Accord (that I bought from Lia K in 2020) and am ecstatic with my experience and new vehicle. More

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Nicole Leader was amazing, helpful and efficient. She helped us trade in a vehicle and buy a new one in approximately 4 hours. She helped us trade in a vehicle and buy a new one in approximately 4 hours. More

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They were able to find a car from another dealer. We purchased it and it was delivered a couple of days later. No offer of a test drive. My wife is handicapped and after driving home, found that the We purchased it and it was delivered a couple of days later. No offer of a test drive. My wife is handicapped and after driving home, found that the shape of the seat back was very uncomfortable. We called twice and got no return calls. We called the manager at 5 minutes before closing. He indicated there was nothing we could do except trade this brand new car in and buy another one. More

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A great product backed up by top notch service and sales team. Patient, Fair and Understanding. Our 12th vehicle for ourselves and/or our family members from this dealership in past 44 years. team. Patient, Fair and Understanding. Our 12th vehicle for ourselves and/or our family members from this dealership in past 44 years. More

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This is our 3rd vehicle from Lia Honda Kingston. The GM Matt Panaro is outstanding and my saleswomen Nicole Leader was awesome!! Everything went smooth and easy. Will definitely be doin business the The GM Matt Panaro is outstanding and my saleswomen Nicole Leader was awesome!! Everything went smooth and easy. Will definitely be doin business their again!! More

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Sue Kelly and her team always know the right thing when it comes to keeping my car on the road without worry. Even when I miss something they pick up on it and get the job done at the best price. it comes to keeping my car on the road without worry. Even when I miss something they pick up on it and get the job done at the best price. More

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Great Honda Dealership, with service and support all in one place. The buying, trade in and Finance went unbelievably smooth. Jaden Incalcaterra, the Salesman was there for me, and always answered the ca one place. The buying, trade in and Finance went unbelievably smooth. Jaden Incalcaterra, the Salesman was there for me, and always answered the call or called back immediately. More

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This is by far the best automotive dealership ever. Jaden Incalcaterra is professional and listens to your needs. The management team is also excellent. I will purchase all of my future needs from Lia Jaden Incalcaterra is professional and listens to your needs. The management team is also excellent. I will purchase all of my future needs from Lia Honda of Kingston. More

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