Matt Roy

Superlative and outstanding service by Matt and crew for what was an unscheduled emergency event. Can not say enough good things about this service. Thank you Matt, thank you all. 🌞🌞🌞🌞🌞 what was an unscheduled emergency event. Can not say enough good things about this service. Thank you Matt, thank you all. 🌞🌞🌞🌞🌞 More

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My husband and I have been buying and leasing cars from this dealership for many years. The reason why is the service and relationship we have with the amazing team there. They go above and beyond and that this dealership for many years. The reason why is the service and relationship we have with the amazing team there. They go above and beyond and that’s what makes us loyal customers. More

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I have been impressed with this dealership for over 10 year specifically with their service quality, waiting room and individuals pleasent approach to communicating with the customers. year specifically with their service quality, waiting room and individuals pleasent approach to communicating with the customers. More

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excellent service, very polite, beautiful new facility, excellent customer service, would highly recommend for all services excellent customer service, would highly recommend for all services More

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Matt has been my service manager for years He is the best Always honest and helps me understand the car problems He is friendly and I trust him 100% BMW is so lucky to have him best Always honest and helps me understand the car problems He is friendly and I trust him 100% BMW is so lucky to have him More

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Excellent service! Theo was very good and service was prompt Car was clean when completed Theo was very good and service was prompt Car was clean when completed More

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Staff is very friendly n knowledgeable got me in for appointment n out in no time I would definitely spend my money with them appointment n out in no time I would definitely spend my money with them More

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Matt has been my service advisor for 15 years. His professionalism, knowledge, expertise, and genuine, sincere concern for the customer leaving 100% satisfied are the reasons I have continued to b His professionalism, knowledge, expertise, and genuine, sincere concern for the customer leaving 100% satisfied are the reasons I have continued to bring my cars to Shrewsbury BMW. I am confident when Matt is my service advisor that all my questions will be answered, he will make certain all of my car related issues are addressed by the technicians, and will provide the needed advisement so I can make informed decisions. owning a BMW is costly to maintain and you want the best service possible and Matt never misses when it comes to deliverables. I do miss that the car is not returned washed nor will they provide a rental when loaners not available for 2 or more weeks out. Very difficult to get a loaner these days. Matt absolutely 5 stars and dealership as a whole 3-4 stars. I am happy to speak more on this survey if contacted. Thank you. More

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Peter is extremely talented in his ability to make the owner’s auto and Peter/McGovern. I have worked for Peter for 10+ years, and he is amazingly a effective representative for total success and excellen owner’s auto and Peter/McGovern. I have worked for Peter for 10+ years, and he is amazingly a effective representative for total success and excellence. More

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I’m always happy with the service at BMW of Shrewsbury. The staff is professional, courteous, and truly goes above and beyond to make sure everything is done right. Whether it’s routine maintenance or some The staff is professional, courteous, and truly goes above and beyond to make sure everything is done right. Whether it’s routine maintenance or something more involved, they communicate clearly and make the whole process smooth and stress-free. I’ve consistently had great experiences here and really appreciate the level of care they put into both their work and customer service. Highly recommend More

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