They are very professional and polite.
They haven't tried to pull the wool over my eyes. I worked in a dealership doing what they do for 23 years . I would know if tried to pull something
They haven't tried to pull the wool over my eyes. I worked in a dealership doing what they do for 23 years . I would know if tried to pull something on me.
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by Grannysmith08
Verified Customer
Verified Customer
Service Price Transparency
Aug 11, 2025 -
Klamath Falls Toyota responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Good service everyone's friendly and helpful.
The work to be done was done in a very timely manor. The mechanics are obviously doing their jobs well, have never had to bring any of my vehicles
The work to be done was done in a very timely manor. The mechanics are obviously doing their jobs well, have never had to bring any of my vehicles back for same problem.
Shout out to all of the service reps, can't remember all their names, but Francisco, Donnie, Manny, and Matt. They all seem to work well together.
I put a rating of 4, even though they are all good, but there is always room for improvement, no one is or will ever be perfect.
Looking forward to your question asking how I would rate quality of work performed, it would be hard, cause I don't know what the before and after looked like of what was worked on. But it seems to be running alright so I guess it's good.
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by NONE25
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Francisco, Donnie, Manny.
Aug 10, 2025 -
Klamath Falls Toyota responded
Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Thank you so much.
I always receive great service at Lithia Toyota, you all are fantastic.
I always receive great service at Lithia Toyota, you all are fantastic.
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by Julie Kraan
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2025 -
Klamath Falls Toyota responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Great service, respectful.
Met all my service needs. Clean and comfortable while waiting for my vehicle
Met all my service needs. Clean and comfortable while waiting for my vehicle
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by Hodgedonvenessa
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Donnie Hodge
Jul 26, 2025 -
Klamath Falls Toyota responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Went in to get my oil changed, iIT was changed in about
30 to 40 minutes. And I was out
30 to 40 minutes. And I was out
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by SHASTA1056
Verified Customer
Verified Customer
Service Price Transparency
Jul 25, 2025 -
Klamath Falls Toyota responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
They are always courteous, the service department always
does good work on my vehicles. Thank you Matt and all there
does good work on my vehicles. Thank you Matt and all there
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by Tony
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2025 -
Klamath Falls Toyota responded
Thank you so much, Tony, for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Francisco is wonderful to talk with and make sure
anything that is needed is done in a timely manner. He makes it my favorite dealership.
anything that is needed is done in a timely manner. He makes it my favorite dealership.
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by natesawin55
Verified Customer
Verified Customer
Other Employees Tagged:
Francisco
Jul 23, 2025 -
Klamath Falls Toyota responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Fiendly Polite efficient, took all day on the ball
joints and trans fluid change, the only down falls is very expensive
joints and trans fluid change, the only down falls is very expensive
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by Cindy
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2025 -
Klamath Falls Toyota responded
Thanks for sharing about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
This dealership and it employees have always been
respectful, professional, considerate, and informational providing me service in a timely manner.
respectful, professional, considerate, and informational providing me service in a timely manner.
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by JBrimmer
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2025 -
Klamath Falls Toyota responded
Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Everyone is awesome!
I will always return here for my future services. Always friendly too!
I will always return here for my future services. Always friendly too!
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by fmartinez17
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2025 -
Klamath Falls Toyota responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Klamath Falls Toyota.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com