Matt Youssef | Page 4

Amazing customer service Even when the staff is not working they answer The texts and emails. Start to finish ... 1st class Love original salesperson Alan Goldstein but Even when the staff is not working they answer The texts and emails. Start to finish ... 1st class Love original salesperson Alan Goldstein but just loved this car but just wanted to by vs trip a new lease. Can't believe they did a new windshield and tire!!!! More

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Professional, courteous staff always aiming to satisfy Mercedes-Benz of North Olmsted has an outstanding, professional and friendly staff starting with the General Manager to sales, to finance to concierg Mercedes-Benz of North Olmsted has an outstanding, professional and friendly staff starting with the General Manager to sales, to finance to concierge and to service -- We have had nothing but great satisfying experiences with MBZNO for over 14 years and 17 Mercedes within our own immediate family purchased from them. I highly recommend Mercedes-Benz of North Olmsted to anyone looking at any luxury vehicle within the Cleveland metro area. They will make it happen for you. Dan Chessin More

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Ryan Cavanaugh is great! My experience at Mercedes Benz of North Olmsted was fantastic! Ryan took care of me from the start and made our deal happen. I'm very happy with the s My experience at Mercedes Benz of North Olmsted was fantastic! Ryan took care of me from the start and made our deal happen. I'm very happy with the service I got here and especially from Ryan! More

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My wife had fun buying a car today Carol and I have bought quite a few cars in our lifetimes. I remember the dark days of auto buying -- when after shaking the salesman's hand you had Carol and I have bought quite a few cars in our lifetimes. I remember the dark days of auto buying -- when after shaking the salesman's hand you had to look down to see if he had stolen any fingers along with taking too much money from you. Well, things have really changed. Our salesman, Barry Sisler, was very professional in every way. And doing this deal was very easy. I came in with an idea of what we might want on Tuesday and test drove two different cars. On Wednesday I returned, test drove one car again to our house where Carol test drove it in our neighborhood. And she liked the car and that was that. Matt made certain that they offered a fair price taking into account all the incentives available to us. On Thursday we picked up our new car. As we were leaving the dealership, Carol declared that she had fun buying the car, an experience unlike all our prior experiences. Now be clear -- not all buying experiences had been bad, but this was "fun." We arrived to get our car and under wraps in the showroom is our car -- looking like an oversized Christmas gift wrapped in black or else looking like Cousin Itt from the Addams Family with his hair dyed with charcoal. Hey, let's face it, smart cars have a unique profile even while under cover. You had to smile -- especially with the unveiling ceremony. OK, it's a bit corny, but it was fun. Barry was there on his day off to ensure that all went well. And it did. Jo was our delivery specialist. She was fantastic showing us what we needed to know and helping us pair the Bluetooth on our phones. When I asked how to check the oil on a smart car (it's rear wheel drive with the engine in the back), Jo found a "volunteer" to show me. (You open the trunk, fold up the carpet, remove six large thumbscrews, lift up a steel floor cover -- the firewall, I guess -- and there's the oil dipstick and oil filler cap). We all laughed that it was unlikely that any other customer would ever ask that same question. Yep, we learned and we had fun. Whitney went through the paperwork in a reasonable time, and Carol, Whitney, and I shared our experiences at an Oberlin non-profit center. We did our business and still had some fun. Finally, as a gift, Barry gave Carol a beautiful fresh flowering orchid. This was the icing on a very tasty cake. Bernie, you've put a great team together. You made car buying fun. More

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Amazing Experience !!! As a first time Mercedes Benz buyer we had a unique and incredible encounter. We drove in from Toledo to visit our daughter and to look at cars. Tha As a first time Mercedes Benz buyer we had a unique and incredible encounter. We drove in from Toledo to visit our daughter and to look at cars. That's how we met Ryan Cavanaugh. He has a savoir-faire about him. He took us from just looking for a car to fulfilling our life long dream. With Ryan's knowledge, patience, professionalism and honesty he guided us through this amazing journey. Not only did he sell us an experience we got to share this with our 3 grandchildren and their parents. And you now have 3 new future Mercedes buyers. Our overall satisfaction would exceed a 10 point scale. We are so happy to have been warmly welcomed to the Mercedes Benz of North Olmsted family. Pat and Steve Pier More

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4th Mercedes' purchase, and it was by far the best! Barry was amazing! I had communicated via phone there were several vehicles I was interested in. Up my arrival, all vehicles were ready for me to driv Barry was amazing! I had communicated via phone there were several vehicles I was interested in. Up my arrival, all vehicles were ready for me to drive, which had an iced cold Diet Pepsi. Barry had a great sense of who I was through phone communication and questions he had asked. I drove 2 and knew that Barry was dialed in to what I was looking for! I came in the very next day to pick up my vehicle, and it was all draped with a bow! Class act! Thank you Barry for the amazing service. More

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