Matthew Bucey

Gerald Kia of Matteson responded

Thank you, Scott, for your fantastic review! We're thrilled to hear that you had a great sales experience and found our service department's customer service to be excellent. We're proud to know that you feel it was worth the drive to visit Gerald Kia of Matteson instead of going to closer dealers. We look forward to welcoming you back anytime! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

David - Can you please contact me at your earliest convenience? I am reading your review and would like to find out the details of the issues you had here. In your post you state our dealership misrepresented pricing - however our online price matches exactly the amount you paid. All of our online pricing is adjusted by the days in inventory. The vehicle you selected was a very popular trim and color combination and was right off the truck. Whereas we may have Sorento in stock with significant price reductions that yours did not relect - these would be either less popular trim color combinations or aged inventory. Either was I do apologize and wish to resolve the confusion in any way I can with regards to the pricing and the longer wait you experienced. I understand we contacted you several times after your delivery in part to bring you back to get a second key for you but also to do part of the new car processes which were not done because service had limited resources at the time of your first visit. If someone told you on your second visit that the process was going to take only a half hour I would say that was poor communication and if I may have that person's name I would like to correct that. A pre delivery inspection typically takes an minimum an hour fifteen minutes or more. Once again I apologize about your experience - it sounds like it fell well below of your expectations as well as ours. Joshua Breen General Manager Gerald Kia Matteson jbreen@geraldauto.com 708-720-8918

Gerald Kia of Matteson responded

Thank you, Lauren, for your wonderful review! We're thrilled to hear that Juan made your car-buying experience quick and seamless, and that you left with your dream car from Gerald Kia of Matteson at a great price. We appreciate your feedback and hope to assist you again in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Tsloc11 - Thank you for the feedback. Please let me know what vehicle you were looking at and what others you are comparing it to and I will do my best to give you the answers you are looking for and a solid product comparison. Joshua Breen General Manager Gerald Kia of Matteson jbreen@geraldauto.com 708-720-8918

Gerald Kia of Matteson responded

Thank you for your kind words, Edward! We're glad to hear that you had a positive experience at Gerald Kia of Matteson and appreciated our employees and environment. If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We at Gerald Kia of Matteson are glad to hear that our team was helpful and understanding in meeting your needs. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you! We're thrilled to hear about your fantastic experience at Gerald Kia of Matteson. It's great to know that Andrew, Josh, and Shawn were able to assist you throughout the process of buying your car and financing it. We truly appreciate your kind words and hope to see you again for your next visit! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you so much for your incredible feedback! We're glad to hear that you had a great experience with us at Gerald Kia of Matteson and that Rob Ross provided you with fantastic service. We really appreciate your recommendation and look forward to assisting you and your friends in the future! Sincerely, The Team at Gerald Kia of Matteson

Gerald Kia of Matteson responded

Thank you, we truly appreciate your fantastic feedback! We're thrilled to hear that your experience with Gerald Kia of Matteson was quick and smooth, with clear communication. Your recommendation means a lot to us. We look forward to welcoming you back again soon! Sincerely, The Team at Gerald Kia of Matteson