Matthew Duvall
Matthew Duvall at Shottenkirk Nissan Rome

Matthew Duvall | Page 3

Service Manager

Shottenkirk Nissan Rome

1500 Veterans Memorial Hwy NE
Rome, GA 30161

4.9
133 Reviews
4.9

133 Reviews

Write a Review

Dealership Experience

6 yrs

Specialties & Trainings

Nissan Expert Service Advisor

133 Reviews of Matthew Duvall

April 02, 2024

Dealership Rating
Employee Rating

Dealing with Carshield (our extended warranty) can be a nightmare. Shottenkirk really helped us out and did everything they were asking. They were super friendly every time we talked. Thank you Shottenkirk More

by TIFFANY HEBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2024

Shottenkirk Nissan Rome responded

TIFFANY , thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 31, 2024

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Everyone I’ve dealt with at Shottenkirk has been friendly, helpful and professional. I highly recommend. More

by SUEANCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Shottenkirk Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

March 24, 2024

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They were fast and very professional. They had the work done in the amount of time they said. More

by JOEMASON1976G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Shottenkirk Nissan Rome responded

JOE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

March 23, 2024

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i do not write reviews. they waste my time, just as this is doing now. More

by JUNESTANSELL
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 25, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

March 21, 2024

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Employee Rating

Service department did an excellent job checking in and out, tech had a little trouble down loading radio update, otherwise excellent service visit. More

by RRIORDAN1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua

Mar 22, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

March 11, 2024

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Employee Rating

I brought my 21 Nissan Rogue in for a recall issue and to have the vehicle serviced. I was told that my tires did not need to be rotated, but after inspecting them after I arrived home, I discovered that th More

by SWORDS131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jaime Chachua, Nancy Miranda

Mar 12, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Nissan Rome

March 11, 2024

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Employee Rating

The staff at Schottenkirk Nissan are always very attentive, helpful, and honest about what is wrong with your car and the pricing. The garage staff is also gets the work done in the most quick and e More

by ERIGGS925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2024

Shottenkirk Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

March 05, 2024

Dealership Rating
Employee Rating

I was greeted by Mathew and he was very polite and professional when leaving my car for an oil change. When my car was finished they called me promptly that my car was ready. More

by SHELLEYS.MAIL190
Recommend Dealer
Yes
Mar 06, 2024

Shottenkirk Nissan Rome responded

SHELLEYS, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 03, 2024

Dealership Rating
Employee Rating

Everyone was vey helpful and treated us very special would give everyone a 5 star More

by MARILYNPC123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 04, 2024

Shottenkirk Nissan Rome responded

MARILYN, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

March 01, 2024

Dealership Rating
Employee Rating

Mat Duvall, Jaime, and Lauren were exceptional to work with on this service trip. This is the very best service dept. Great work and you are treated with respect! More

by SAGREEN445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Chachua, Nancy Miranda , Lauren King

Mar 03, 2024

Shottenkirk Nissan Rome responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Nissan Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

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