Matthew Fuchs
Matthew Fuchs at Salerno Duane Chrysler Jeep

Matthew Fuchs

Service Advisor

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.7
228 Reviews

Dealership Experience

3 yrs, 2 mos

Industry Experience

10 yrs

Languages Spoken

English English

4.7

228 Reviews

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228 Reviews of Matthew Fuchs

July 12, 2025

Dealership Rating
Employee Rating

I was expecting better professionalism from the service department. For sure my last time there. More

by ezech515
Service Price Transparency
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Service Communication
Recommend Dealer
No

July 12, 2025

Dealership Rating
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The service manager was very professional and the overall experience was awesome. I highly recommend SALERNO Duane Chrysler Jeep to anyone that is looking for a vehicle. More

by peternagy1960
Service Price Transparency
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Recommend Dealer
Yes

July 05, 2025

Dealership Rating
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Never answer phone or return calls impossible to communicate bad bad bad to worse and worse More

by JOHN.ESPOSITO.CSC
Service Price Transparency
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Recommend Dealer
No

July 03, 2025

Dealership Rating
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The team at Salerno Duane Chrysler Jeep are top notch. Everything from scheduling to communication, shuttle rides back and forth have been a pleasant experience. More

by james.mcgannon
Recommend Dealer
Yes

June 27, 2025

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Excellent customer service by the team. Thanks for making it easy and understandable. We had a real issue and you resolved it. More

by jason
Service Price Transparency
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Recommend Dealer
Yes
Jul 01, 2025

Salerno Duane Chrysler Jeep responded

Thank you for your kind words and 5-star review Jason! We’re glad our team was able to make the process easy and clear, and that we could help resolve your issue. Your satisfaction means a lot to us, and we’re here whenever you need us!

June 25, 2025

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Horrible experience. ..dropped our commercial Promaster truck off on the scheduled day and the truck was not looked at for a month. I was told that there was only one ind More

by mkrueger2
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Service Communication
Recommend Dealer
No

June 24, 2025

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The service team was helpful and everything was done on time and as quoted. They also offered an uber ride to work. More

by harley.ronald
Service Price Transparency
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Recommend Dealer
Yes
Jul 01, 2025

Salerno Duane Chrysler Jeep responded

Thank you for your kind feedback and 5-stars! We’re glad our service team was helpful and that everything was completed on time and as quoted. Providing an Uber ride is just one way we strive to make your experience convenient. We appreciate your business and look forward to serving you again!

June 21, 2025

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This dealership is 1st Class across the board! ! Whether sales or service, my experiences are always excellent. More

by sbruno780
Service Price Transparency
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Recommend Dealer
Yes
Jul 01, 2025

Salerno Duane Chrysler Jeep responded

Thank you for the fantastic 5-star review! We’re thrilled to hear that every experience you’ve had with us—whether sales or service—has been first-class. We truly appreciate your loyalty and look forward to continuing to provide excellent service!

June 19, 2025

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Easy drop-off, timely service and phone call to ensure agreement on recommended service. Even advised some services were not needed yet. More

by kstrater
Service Price Transparency
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Recommend Dealer
Yes
Jul 01, 2025

Salerno Duane Chrysler Jeep responded

Thank you for your kind feedback and 5-star review! We’re glad to hear the service process was easy and timely, and that our team kept you informed every step of the way. We appreciate your trust and look forward to serving you again!

June 19, 2025

Dealership Rating
Employee Rating

Completely explained what needed to be down to my Jeep Warranty work but parts backordered More

by vince34
Service Price Transparency
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Recommend Dealer
Yes
Jul 01, 2025

Salerno Duane Chrysler Jeep responded

Thank you for your feedback and 5-star review. We’re glad our team thoroughly explained the warranty work needed on your Jeep. We apologize for the delay due to backordered parts and appreciate your patience.

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