Matthew Holguin | Page 2
Service Manager
Lockwood Kia
2400 South Service Rd West
Oakville, ON L6L 5M9
56 Reviews
Write a Review56 Reviews of Matthew Holguin
June 24, 2022
I have only dealt with service. I can almost never get through when I call. They actually don't give you any advice on needed services. This is my 2nd Kia and my third dealership an I can almost never get through when I call. They actually don't give you any advice on needed services. This is my 2nd Kia and my third dealership and the first time service was not done regularly. Was expecting that once I was in their system I would get emails, reminders, etc and advice on needed service. . So disappointed. My current Kia is my last one. I have never met a service advisor at this location ever. At the other dealerships, I drove up to a service desk and spoke directly with an advisor. This level of service does not happen at Lockwood and it should. This is likely why no one ever told me I was due for service. That being said, staff in customer service are helpful and friendly. More
March 28, 2022
I just bought my third Kia from Lockwood Kia. I have continued to buy Kia's because of quality and dollar value and have returned to Lockwood because of their customer service and care. This t I have continued to buy Kia's because of quality and dollar value and have returned to Lockwood because of their customer service and care. This time Jay Dacosta made sure I understood all the features of my new 2023 Sportage X-Line LImited. Jay was backed up by his Sales Manager, Colin Soldi-Macdougal; the General Sales Manager, Michael Holguin; the Financial Services Manager, Marco Diaferia; and Michael Defreitas, the General Manager. They all played a role in my recent purchase. In addition, I know from my previous Kia's that their service department, managed by Mathew Holguin, is top notch. More
Other Employees Tagged: Michael DeFreitas, Michael Holguin, Jay Dacosta, Marco Diaferia , Colin Soldi-Macdougall
November 18, 2021
I purchased my vehicle at Lockwood nearly 3 years ago and the sales team at that time were nothing short of amazing! We all know the true test is after the "sale". I felt it was important to share with tho the sales team at that time were nothing short of amazing! We all know the true test is after the "sale". I felt it was important to share with those of you who are on line car shopping, doing your homework ahead of making that big purchase that the "after the sale" service is just as great as the buying process! I have complete faith and confidence in the service team at Lockwood. Easy to book an appointment, the service manager and licensed tech have taken the time to explain any issues or made suggestions to me pertaining to the care/maintenance of my vehicle and they've treated me with kindness and respect. There are 3 other Kia dealerships that are much closer to my residence, but this kind of customer care can only be found in Oakville at Lockwood Kia. Well done! More
Other Employees Tagged: Bill McKim , Peter Kawa, Taylor Ropcean
October 13, 2021
My experience since purchasing my car 6 years ago has been great. The Service Department staff are consistently pleasant and professional. Taylor and Shianne and Matt are always courteous, pleasant and e been great. The Service Department staff are consistently pleasant and professional. Taylor and Shianne and Matt are always courteous, pleasant and extremely helpful. I would recommend this dealership for a new car purchase and follow up service. More
Other Employees Tagged: Taylor Ropcean, Shianne (Oakville Location)
October 05, 2021
This guy only speaks "Excuse-anese". You can tell he has ZERO management experience. Terrible service from his department and he made no offer to rectify a bad experience. ZERO management experience. Terrible service from his department and he made no offer to rectify a bad experience. More
November 09, 2020
Matthew is the best really awesome communication. Thank you Matthew and everybody in the maintenance department. 25 word are needed so here we go.cheers you Matthew and everybody in the maintenance department. 25 word are needed so here we go.cheers More
Other Employees Tagged: Rashad Farooqui, Peter Kawa
April 04, 2020
Fantastic Experience Can't say enough good things about the staff at Lockwood Kia. Started with Colin Soldi-Macdougall in the sales department. They were very willing to Can't say enough good things about the staff at Lockwood Kia. Started with Colin Soldi-Macdougall in the sales department. They were very willing to work and meet my needs in purchasing a new vehicle. This continued with Mike Holguin and then with Muneer in finance. After talking with these guys for 5 minutes, it seemed like I knew they for years. All very friendly people. More
Other Employees Tagged: Colin Soldi-Macdougall, Muneer,
January 03, 2019
Great Service Team Great service team. John, Matthew, Bill, Mat and Addison were all wonderful and accommodating. Bill helped me set up my appointment even though he was Great service team. John, Matthew, Bill, Mat and Addison were all wonderful and accommodating. Bill helped me set up my appointment even though he was in parts, which was very nice. More
Other Employees Tagged: Bill McKim , John Kadet, Mat Payne, Addison