Matthew Roy

Wow! 🤩 Jim Pompei is one of the best of a person I have ever met! My family has been looking for a new/newer car. Well, luck was on our side when we wa 🤩 Jim Pompei is one of the best of a person I have ever met! My family has been looking for a new/newer car. Well, luck was on our side when we walked into Acura of Berlin. Jim, is just completely amazing! His salesmanship/representation of Acura of Berlin is top notch. He’s got the best of vibes. The moment you meet him & he speaks- you just know you have someone who will be going up to bat for you. What a delight to have Jim to work with. His knowledge is impressive. We learned so much. Jim left not a one detail out. If we had a question, he had the answer.-& Instantly….with no delay or hesitation. With Jim, we found a beautiful car. We simply Love it. Ooh! Is it GORGEOUS, smooth & a comfortable ride. Not a negative to be said. No doubt meeting Jim really was a perfect day. Showing us the exact car we needed. Introducing us to the wonderful Acura of Berlin team.. We saw the way they all worked so well together. It was a no brainer! We found our car. We found our teammate & team. Jim you are impeccable. It’s such a comfort to know that there was no guesswork with you. FINALLY!! A real person. Understanding,listens,not pushy. You worked to the tenth degree, along with part of your devoted team of associates. (a couple to mention are Brandon & Tom). Thank you for being by our side every step of the way. We have our dream car. Smiles all around. You made what could be a difficult experience, so positive. There is no other dealership we will ever visit. Future cars? We will be here- with Jim Pompei!! More

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The service department is very friendly, helpful and so accommodating to me over the years. I have been a customer to Acura Berlin for over 6 years and it is also conveniently close to my house! Win win. accommodating to me over the years. I have been a customer to Acura Berlin for over 6 years and it is also conveniently close to my house! Win win. More

by LETITIAJH23 Verified Customer Verified Customer

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Brandon is wonderful! In order to secure my dream car, he so generously gave a detailed outline of what my next steps should be. Witnessing his support both from and for In order to secure my dream car, he so generously gave a detailed outline of what my next steps should be. Witnessing his support both from and for his team, earned him my complete respect. I’m thankful for his display of a positive & professional work ethic. Brandon’s dedication in having higher standards has provided me with the fact that he is a responsible person to rely on. His help was superior & most needed. More

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Goid service, the hours of service are not good. Offering either late service on weekdays or Saturday service would help a lot more convenient. Offering either late service on weekdays or Saturday service would help a lot more convenient. More

by Lumper321 Verified Customer Verified Customer

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Very nice and friendly people, easy to talk to, even gave me a quote on some things I needed done to my car me a quote on some things I needed done to my car More

by Scottrell2828 Verified Customer Verified Customer

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Very friendly, Keith was on top of his game. Would definitely come back for service Would definitely come back for service More

by tblasz28 Verified Customer Verified Customer

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Customer service manager Matthew was outstanding, he was able to get me service ASAP thanks able to get me service ASAP thanks More

by MIKEISCHEAP Verified Customer Verified Customer

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Great friendly service, very helpful and told me everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees everything that needs to be done with the vechicle upfront and told me what the cost would be for the service upfront no surprise fees More

by VITOS1666 Verified Customer Verified Customer

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My service experience was excellent. They kept me up to date on the progress of the service on my car, kept me up to date on expected costs and reasoning behind their recommendations. They kept me up to date on the progress of the service on my car, kept me up to date on expected costs and reasoning behind their recommendations. They provided a video recap of the inspection and was very clear regarding their findings and recommendations. I felt like I was treated like family. Would highly recommend this dealership to any Acura owner. More

by MEFARRELL Verified Customer Verified Customer

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Fantastic service from absolutely the best team, both in sales and service! I will always go back to Acura of Berlin for servicing my vehicles and any future purchases as well. sales and service! I will always go back to Acura of Berlin for servicing my vehicles and any future purchases as well. More

by AGORE6 Verified Customer Verified Customer

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