Maurice Smith

If you choose to purchase from this dealer, do yourself a favor: quadruple check everything they put in front of you before you sign it, and make them verify in writing that your “new” car is actually new. favor: quadruple check everything they put in front of you before you sign it, and make them verify in writing that your “new” car is actually new. I purchased a Tucson here, and in retrospect I should have gone to one of the many other dealers in the area. Everyone was nice enough, but their repeated "mistakes" and one giant omission showed a complete lack of integrity. "Mistake" #1: They quoted me one price via email, confirmed it via text, and then tried to charge me a higher price when I got there. I should have expected this, but it was still annoying. To their credit, they did finally honor the original price. "Mistake" #2: After negotiating the price of my trade-in, which lowered the actual purchase price and therefore the sales tax amount, the sales tax was not updated on the final pricing paperwork. I then had to argue with the sales manager over this “mistake”, which they finally corrected and claimed was a computer error. Had I not noticed, this would have cost me an additional $1,000. “Mistake” #3: When the financing paperwork was presented to me, it included a price that was $6,500 higher than agreed. Had I not noticed this before signing, I have no doubt they would have held me to this price. As it was, the finance guy said the “mistake” was because he misunderstood the trade-in price. The big one: When I got the car home and tried to set up users, I found two users already in the system. This, coupled with the above issues and the mileage on the car (which the salesman told me was because it was a trade from another dealership) made me question if someone else had previously owned my “new” car. The salesman couldn’t answer my question, and the sales manager, Maurice, ignored it in two emails. It wasn’t until I escalated things that I was finally told that yes, my car did in fact have a previous owner. The GM, Chuck Brumm, insisted that that was perfectly legal because the car was never titled. I followed up with the state and found out that he was correct – although absolutely unethical and dishonest, it is technically legal for a Florida dealership to sell a used car as new as long as it wasn’t previously titled, and they have no legal obligation to tell you about it. The crazy thing is that I probably wouldn’t have even minded if they had been honest about it from the start, but honesty is not these folks’ strong suit. Any one of these issues could have been a mistake, but together they show a clear pattern of dishonesty. There are so many other dealerships that will basically give you the same price, and I imagine at least a few have them have more integrity than Headquarter Hyundai. Do yourself a favor and go to one of them. Otherwise, make sure you quadruple-check everything, and ask for confirmation in writing that your “new” car wasn’t previously sold to someone else. More

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They completely took care of me and found me the car of my dreams. I will recommend them always. my dreams. I will recommend them always. More

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If anyone stops by ask for Tony or Maurice. They truly work for the people and give deals that they would take themselves. Smooth in and out with them! They truly work for the people and give deals that they would take themselves. Smooth in and out with them! More

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Tony was unbelievable, very informative, knowledgeable, extremely patient. Listen to my needs, and most importantly got me to the payment I wanted to be… All that Tony did for me it is greatly appreciat extremely patient. Listen to my needs, and most importantly got me to the payment I wanted to be… All that Tony did for me it is greatly appreciated! Customer satisfaction as it’s best!! José Luis ReyesGarcia More

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Always a pleasure to come see every one at your dealer. They are friendly honest and great people always very helpful and don't mind working up numbers! They are friendly honest and great people always very helpful and don't mind working up numbers! More

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Everyone was so professional! Manuel was amazing! He got me exactly what I want! Luis in the financial department very helpful and friendly. Thank you! me exactly what I want! Luis in the financial department very helpful and friendly. Thank you! More

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Customer service is on point! Tony and Maurice really did an outstanding job at making sure he answered all my questions, and it’s clean. did an outstanding job at making sure he answered all my questions, and it’s clean. More

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Ben McFarland is nothing shorter than a one man dream team of excellence in price, knowledge, service and quality. Visit him at Headquarter Hyundai in Sanford next time you are looking for the best deals team of excellence in price, knowledge, service and quality. Visit him at Headquarter Hyundai in Sanford next time you are looking for the best deals, service and experience shopping or leasing your new car. Well worth the drive!, you won't go anywhere else. More

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Very knowledgeable and friendly. Will refer time anyone I know looking for a new or used car. Very professional and worked hard to get exactly what I needed. know looking for a new or used car. Very professional and worked hard to get exactly what I needed. More

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Very informative, worked well to meet our budget and very friendly . Answered all questions. Very respectful and personable. Made it easy to finalize our decision friendly . Answered all questions. Very respectful and personable. Made it easy to finalize our decision More

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