Mauricio Mosquera | Page 15

ABSOLUTELY HORRIBLE Absolute horrible customer service left my car there for 5 days to come back to have NOTHING done. They lost my car in the lot having me wait 2 hours Absolute horrible customer service left my car there for 5 days to come back to have NOTHING done. They lost my car in the lot having me wait 2 hours to get the car down so a HORRIBLE mechanic can come down and curse at me and tell me he is not touching my car because i called him out on not test driving it (i took a picture of how many miles i had when i left it & it was still the same when i came back). After that i was sent back inside to the advisor Phil who was ABSOLUTELY NO HELP. I was jerked around for about 3 hours talking to 3 different people the advisor Phil the assistant manager Greg and the manager Marcello. They finally get the work done on my car in 1 hour and 30 minutes after the 5 days i left it there for only to find out they have scratched the back bumper of my car. They left bird xxxx on my car and that took another hour to have someone come and wipe it off. I will be returning to have my bumper fixed for FREE and will NEVER be returning. I HIGHLY DO NOT RECOMMEND THIS DEALERSHIP YOU WILL ONLY LEAVE ANNOYED AND AGGRAVATED AT THEIR HORRIBLE CUSTOMER SERVICE. More

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Totally professional and friendly I met with randy in my initial look at a new Honda. I had seen the new Passport at the NY Auto Show but was originally interested in a CR-V. Randy I met with randy in my initial look at a new Honda. I had seen the new Passport at the NY Auto Show but was originally interested in a CR-V. Randy showed me both vehicles and took a good amount of time to explain the differences. He also took me out to the lot to see and sit in the Elite trim level for the Passport. Randy is Totally professional, and extremely friendly . He introduced me to his manager Mr. Mosquera to discuss financing . Both demonstrated their passion for Honda vehicles and the dealership. More

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OUTSTANDING FROM START TO FINISH! I had been leasing cars for the past 15 years and decided to purchase this car. From the moment that I entered the showroom I was warmly greated and I had been leasing cars for the past 15 years and decided to purchase this car. From the moment that I entered the showroom I was warmly greated and attended to but not in an overwhelming way. I cane in to look at the Accord Hybrid Touring 2.0T and after a short while decided that the offer that I was given after a couple of back and forth discussions was to good to pass up and was very fair. The salseman that I was working with, Adeleque, couldn't have been more helpful and courtious. He truely made this experience a pleasure as well as the Manager. They both went above and beyond to accomodate my requests during the negotion process which is very much appreciated. .Thank you also to the onsite Insurance, DMV and Finance people who completed the experience. More

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Poor everything Sales to service. Poor is over rated! Had a problem with my Civic, was in the service center for 4 1/2 hours. Left and nothing was fixed. Was simple. Sales to service. Poor is over rated! Had a problem with my Civic, was in the service center for 4 1/2 hours. Left and nothing was fixed. Was simple. Noises and a computer recall on the radio. Still have the noise (rattling from loose screws) and my radio isn’t workin properly. I was going to buy out my lease. Gave them a check but decided against it. Quick to take my $500. Took them 10 days to refund me. Terrible place. Counting down the days before my lease is up! More

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This dealership is full of lies I would not do any business with this dealership. They told me they would match a competing offer on a Honda CRV and per their policy, knock off up t I would not do any business with this dealership. They told me they would match a competing offer on a Honda CRV and per their policy, knock off up to $400 on the price. They told me I needed proof of the offer, which I did via email correspondence. They told me to come in since they "stand by their policy." After wasting about an hour there, this man, Mauricio, told me he could not honor that policy and would not even match. He gave a BS reason that the email correspondence (which I emailed proof of prior to coming in) was not valid. Then why waste my time and have me come in? This man is a liar and a fraud. Anything that comes out of his mouth is untruthful. Obviously, there is some gamesmanship when negotiating a car, but this person flat out lied to me and my wife. He did not have any regard for our time and did not stand by his policy of matching. It's one thing to not be able to negotiate a deal, but it's another thing to make us think you were going to honor the policy and have us come in, only to waste our time and lie. There are plenty of Honda dealerships in Queens and on Long Island. I would go to one where the manager is not blatantly dishonest. More

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Honda "The Best" I am very happy with the service at Millennium Honda. Great experience with Millenium Honda. For years, Their work and professionalism is amazing. I am very happy with the service at Millennium Honda. Great experience with Millenium Honda. For years, Their work and professionalism is amazing. Thank you. More

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Excellent respective service very nice environment people ar Ashish route sales person is very kind very respectful very helpful very professional very nice sales person to deal with thank you so much for your s Ashish route sales person is very kind very respectful very helpful very professional very nice sales person to deal with thank you so much for your services. ashish route sales person is very kind very respectful very helpful very professional very nice sales person to deal with thank you so much for your services . And also all the other ones Tom / Mauricio the finance Banker. Very nice pleasant and kind very helpful service I really appreciate for your service great place to deal with thank you More

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Nicolas clarke. Friendly and helpful guy. Professional and knowledgeable. He took his time to explain the work that needed to be done on my csr and I really appreciat Friendly and helpful guy. Professional and knowledgeable. He took his time to explain the work that needed to be done on my csr and I really appreciated that. More

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Beautiful disaster My 2nd visit was smooth sailing. Kenny was very knowledgeable, very patient, not pushy and most of all he followed through with everything he said he My 2nd visit was smooth sailing. Kenny was very knowledgeable, very patient, not pushy and most of all he followed through with everything he said he would do. Although my first visit with another sales person did not go so great, I will not bad mouth him nor the company out of respect to Kenny, Mauricio, Oscar & Jack. I appreciate what these 4 gentlemen did for me and if I decide to drive another Honda again when my lease is up, I hope to work with these 4 again. More

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