Maxine .

Gullo Toyota of Conroe responded

Thank you for sharing your experience with our team’s support on your Toyota Tundra Hybrid service and arranging a loaner. We’re glad to know our assistance met your needs in the Houston area. We look forward to helping you again. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for sharing that our team delivered professional care from your Toyota Highlander purchase through your latest service. We’re pleased to have supported you at every step. Thanks for trusting us with your vehicle. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Hello, thank you for highlighting how our team provided considerate service for your Toyota Sienna. We appreciate that you found the pricing reasonable and understand you hoped for a bit more value, and we will share your feedback with our service leadership. Please reach out if we can assist you with anything else in the future. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

Thank you for your feedback. Freddy, as discussed with you previously, your vehicle repairs had already been approved and we were awaiting your authorization to proceed. Unfortunately, after not receiving a response, the loaner agreement expired. Our team made multiple attempts to contact you through all available communication methods. With no response, we were left with limited options regarding the status of the loaner vehicle. We appreciate that you contacted us shortly thereafter, and we are glad the matter was able to be resolved promptly. We apologize that the situation escalated to that point, as our goal is always clear communication and a positive experience for our customers. Should you wish to discuss this further, we are always available to assist.

Gullo Toyota of Conroe responded

Thank you for sharing your service experience. We’re happy our team could fit you in after your delay and provide excellent care for your Toyota. Please reach out if you need anything else. Shane Phillips sphillips@gullo.net Maxine Matamoros mmatamoros@gullo.net

Gullo Toyota of Conroe responded

We’re glad our service team was friendly and helpful during your Toyota RAV4 visit. It’s rewarding to know we answered your questions and took care of your service needs. We look forward to helping with your next maintenance.

Gullo Toyota of Conroe responded

Thank you for sharing your feedback about your Toyota RAV4 service. We’re glad our team gave you a warm welcome and attentive support. We look forward to assisting you again.

Gullo Toyota of Conroe responded

It’s wonderful to hear our management team and technicians provided a welcoming, clean environment for your Toyota 4Runner service. We’re glad everything was completed as expected and you felt comfortable in the waiting area. Thank you for recommending our services to your friends.

Gullo Toyota of Conroe responded

We appreciate you sharing your experience with your Toyota Camry Hybrid service. We’re delighted our service team exceeded your expectations. We look forward to welcoming you back soon.

Gullo Toyota of Conroe responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Shawn Mize shawn_mize@gullo.net General Manager Paula Box paula_box@gullo.net Andy Ritter andy ritter andy_ritter@gullo.net