October 22, 2014
Subject: Service Review for Gullo Toyota - Brian Hopper
Brian Hopper has made our 2013 Toyota Camry service experience
especially rewarding. He is everything you would want in an
auto service customer representative. He is friendly, available, knowledgeable, efficient, and best of all, he goes out of his way to make sure you are
satisfied with the service experience at Gullo Toyota.
Brian has personally researched answers to questions about
our Camry that most customer service reps would have dropped.
For example, when our new Camry’s garage door opener system failed to
operate our home garage door opener, he researched and found that our home garage door opener was outdated and would not interface with the Camry
opener system. He did additional research and found a company and
interface unit that could be added to our home garage door opener system
to make it compatible with the Camry’s garage door opener system.
He gave us the name, address, phone number and part number
that would make our garage door opener system function properly
with the Camry. We followed his directions and recommendations
and solved the home garage door opener problem.
More recently, he provided timely service oversight in the order and
replacement of a rear seat back cover of our Camry that was gaping open.
He ordered the part for repair of the seat back cover and informed us of
its arrival at Gullo.
We had a medical appointment at 1:00 pm. in The Woodlands on October 13
so he scheduled the service appointment for 9:00 am. on that day and worked with the technician to replace the seat back cover in time for us to travel to the appointment without requiring a loaner auto. That is excellent service!
Carla & Thomas McAdams
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