I have felt so disrespect by the staff that has been involved. I haven't stopped crying. I was fished in there with the excuse of having a venza ready for me. I feel betrayed. When I spoke to the GM, he asked me what happened, I told him (while crying my eyes out) and the first thing he says is "do you want me to help you or are you going to interrupt me". I don't understand why the staff thinks it's ok to raise their voice and disrespect me in such way. When I return the same tone of voice and manner that they treat me in, they hang up on me. Talk about double standards.
I just wanted the toyota venza that I was told that was on the lot. I just wanted a bigger vehicle. I don't understand why this staff is being so difficult. I went tonight and they made me wait 30 min just to tell me there was no management there.