When I bought my vehicle, I was treated disrespectfully by the salesman, but the sales manager was great and saved the deal. Since that time, I've had plenty of other issues.
First, the vehicle was sold as a Certified Used Toyota, but needed a windshield to complete the certification process. The dealership said they would contact a mobile glass company to come to me and have a new windshield installed, so that I could drive the vehicle home that day. A week went by with no contact from them about the windshield.
I was contacted during that first week, only to inform me there was some other work that needed to be done for the certification process, asking that I bring the truck back one week after buying it. I did, and at that time asked about my windshield. It was then that the dealership contacted a glass company. The glass company contacted me the following day and finally scheduled my windshield replacement.
The windshield that Gullo Toyota paid to have put in my vehicle was a very cheaply made aftermarket windshield, which has visible warping and distortion in the glass. This glass doesn't come close to the quality of the factory windshield and thus should not be considered acceptable to certify a vehicle. Gullo Toyota should have specified to the glass company that the glass installed must be equal in quality to its factory counterpart, and should have covered the cost of that quality of glass. This should have happened without me needing to complain or even ask!
Besides the windshield debacle, there was also part of the interior of the vehicle that it seems was not inspected. It's very minor, just the sleeve around the shift knob that had come unfastened from where it should be clipped in place. This allows items to be dropped down into the space below the shifter or cupholders. While it isn't a huge problem, it shows the vehicle wasn't inspected and reconditioned with the attention to detail that is commensurate with the Toyota Certified program.
A much larger issue centers around the vehicle I traded in. I provided the payoff statement for the vehicle, which clearly stated the payoff quote was valid through Aug. 4 -- a full ten days after I purchased my vehicle. The dealership didn't manage to pay the vehicle off until Aug. 6, when the payoff quote was no longer valid. This resulted in me getting charged another payment for my old car, nearly two weeks (12 days to be precise) after I traded it in!
I'm hopeful that contacting the dealership will result in resolution of these issues. The larger problem though, is that when a customer purchases a Certified Used vehicle, he/she shouldn't have to contact the dealership over such things. The vehicle is guaranteed to have been reconditioned to "exacting standards" by Toyota factory trained technicians. There should be no way that a vehicle leaves the lot without a factory-quality windshield (either installed or scheduled to be installed), and a part of its interior detached. Furthermore, there should never be an instance in which a trade-in is not paid off before the next payment is due, if that trade-in is accompanied by paperwork clearly stating that the payoff is valid for ten days.
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