Excellent customer service - although we didn't end up buying from this dealership because we chose to buy a Honda instead, the customer service here was top notch. We worked with Scott Payne in the used car department and he was professional, knowledgeable, and courteous. Would definitely recommend to anyone in the market for a Toyota.

Was this review helpful to you?    Yes | No Thank you

The service department here is a JOKE. My wife has wasted three hours of her life over the last two weeks to get TIRES ROTATED....guess what, they STILL AREN'T! It was first Toyota "Care" service on our new Sienna. Assuming it would take 30 minutes tops, she went in two weeks ago. They told her AFTER she had been there nearly an hour it would be ANOTHER hour. She couldn't stay, so they told her to make an appt for next week and they would get her right in and out. Today after she arrived 15 minutes early for her appointment, they took the car back. When she checked on it FORTY FIVE MINUTES later, they told her ANOTHER HOUR....to rotate the f'ing tires!! ARE YOU KIDDING!? What a bunch of monkeys! Man, typical. They were REAL helpful when purchasing the vehicle but treat you like CRAP after that. HORRIBLE. I know Mr Gullo indirectly and know he is a great community man, but he would be horrified and embarrassed to know what is going on at this dealer. I MISS MY HONDA DEALER!

Was this review helpful to you?    Yes | No Thank you

I can't ever say enough about this Dealership!!!!!Gullo Toyota is the greatest!!!!!!!!!We are a Toyota family,forever!Mike Payne, Scot Payne and Kirk King are the most professional and efficient guys I have ever dealt with. They were very patient in that my wife could not make up her mind what color she wanted but she made perfect choice. The car is beautiful! I could not believe the changes Toyota made and they were perfect!
My Dad was in the car business until he retired so I have been around dealerships a lot. Gullo Toyota tops them all!!!!!

Was this review helpful to you?    Yes | No Thank you

Let me start this review by summarizing my overall first impression after recently having purchased my first Toyota from this Dealer; responsive, friendly, quick and professional, outstanding selling price, no BS.

My experience began over the phone with Gullo Toyota because I live about 300 miles from the Conroe Dealer. They had 'the' truck I was searching for, so I didn't mind taking the day to drive down, do the paperwork, and drive back home. Upon arrival, the Reps that I had made arrangements with the day prior, were not at the office yet. So Glynn Hebert quickly picked up the ball and we worked together to finalize the deal.

I informed Glynn that I was from out of town, in a rush to get back home to visiting Family for the holidays, etc. He was sensitive to my needs and clearly worked very hard to get me out of there as soon as possible. I can't thank him enough for that.

Now, the reason I have given such high review marks is partly due to the price I paid for the truck. You see, it is a special edition, one of only 2 available in Texas that week. The Dealer knew that and yet still came down to a very fair price for me. Actions speak louder than words.

After the signing of the deal, the truck was washed, filled up with fuel, and I was on my way. Total time spent at the Dealer - 3hrs. I'm very much a satisfied Customer.

Was this review helpful to you?    Yes | No Thank you

Every one was very friendly and we felt good about being there. Tiger Pahnke was great with his knowledge and personality. We would ask for him the next time we are in the market for a new car. Dealership was clean. Good selection of cars to choose from.

Was this review helpful to you?    Yes | No Thank you

I was not sure I was really in the market for a new car, but Glynn Hebert provided me with an opportunity to drive a brand new car with upgrades in features at the same cost I was paying for my other car. The whole process was very quick and painless and I have a beautiful new vehicle with all the bells and whistles. Glynn took the time to introduce me to everyone at the dealership; although I have been buying from Gullo Toyota for the past 15 years there were some new faces. Glynn was professional, friendly and was able to deliver what he said he would. He was a pleasure to deal with and great with after purchase follow up. In additon, Tony (the finance guy)was professional, pleasant and thorough, which made that process quick and painless. This dealership prides themselves in customer service; this is the 5th vehicle I have purchased from them and from the sale to vehicle ownership and service it has always been a wonderful experience.

Was this review helpful to you?    Yes | No Thank you

I spoke with Mr. Bui on the phone prior to driving up to Conroe. He was on the same page and did not try to up-sell anything. He understood what I was looking for. The entire process was very quick and easy - none of that typical BS you get at other dealerships. Finance was quick as well. I appreciate them listening to m and not trying to tell me I can afford more, sell things I didn't want etc. I'll be going back in 5 years.

Was this review helpful to you?    Yes | No Thank you

Philip Sharp was as good of a sales rep I have ever dealt with. Worked with me on getting exactly the Tundra I was looking for. Could not have asked for a better out come in my truck buying experience. Third tundra I have purchased from Gullo Toyota and have been satisfied ever time. If you are looking to get a Toyota I recommend Gullo 100%!

Was this review helpful to you?    Yes | No Thank you

Was greeted quickly and with enthusiasm. Jerrold listened well to find out what my needs and wants were. He was honest, complete, and not pushy. Jerrold answered all my questions without saying..."What is it going to take for you to buy this Tundra today?" I hate that...and he understood. My Father-In-Law and I stopped by late one Saturday and Jerrold was busy with another customer...another sales person came out, answered our questions, rode with us on another test-drive. This shows the level of teamwork that seems to be important to Gullo Toyota. Jerrold also paid special attention to my specific desires (leather, rear-view camera, window tinting) and made sure that they were done. Jerrold's sales manager was helpful and made sure that they met/exceeded competitor's price...and the finance manager was quick and efficient. Overall, my experience purchasing my Tundra was excellent. Gullo Toyota is made up of friendly people with customer service on their minds. Good job...Gullo Toyota and Jerrold Loveless!

Was this review helpful to you?    Yes | No Thank you

Yes, this is my 5th or 6th Tundra I have purchased from this dealership. Joan Leslie has always been my sales rep and I would use no other.

Was this review helpful to you?    Yes | No Thank you