Meghan Kelly

Purchased my 24 Toyota Corolla today from Meghan Kelly. She made the process so easy not stressful. Definitely the best experience I've had at a dealership. If you need a car Ackerman is the place to go!! She made the process so easy not stressful. Definitely the best experience I've had at a dealership. If you need a car Ackerman is the place to go!! Ask for Meghan Kelly. More

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2010 Toyota Prius Edit: Everything below still stands 2010 Toyota Prius Edit: Everything below still stands but I need to provide an update to justify the 1 Star rating. Yes, they initially "worked w 2010 Toyota Prius Edit: Everything below still stands but I need to provide an update to justify the 1 Star rating. Yes, they initially "worked with me," but then my A/C, in which they "fixed" went out again not a month later, having the same symptoms it had previously. However, this time they said it wasn't their fault and was not associated to the work, that a rock had "blown through a hose" and created the same issue that I had before. Despite my skepticism, I fixed it. Over $1K.. in addition to the thousands of dollars I'd already spent. Also, I paid to have the car FULLY checked out... a complete top to bottom check up for any other issues so when I went on a year-long assignment to Turkey my spouse would know the car was in good condition. It came back A-okay, with the exception of a few things I took care of before I left (new tires, oil change, etc.). So I left my family with a completely fixed car, and not a month after I left my wife takes it in because the engine light came back on again, but now they say a head gasket had blown and they have to replace the motor for $7.5K... that there was coolant dripping for quite awhile, which ruined the engine, hence the need to replace the engine. However, I paid to ensure the car was good before I left. The car was worth around $7K, less than the repairs and I'd already put in $5K into the car, so I said we'll trade it in. They said, okay no problem. I texted the representative, and Meghan Kelly responded that someone would "be in touch," and I didn't hear back for 5 days. When I reached out, she then responded on behalf of the person that was supposed to reach out to me that the car was only worth $500 trade, after I have put over $5K into a vehicle at their facility for a problem that was never actually fixed while they also said my car was in great condition. She also said the car didn't run, which it did when we dropped it off. And they said I would also have to buy another vehicle through them for this trade. They then began calling my wife to ask when we'd pick up the vehicle off their lot when they realized I wasn't interested in that trade. I am stationed in Turkey for the military. How am I going to buy a car while in another country? I didn't want my wife to have to deal with it, so we donated it to Vehicles for Veterans. They SOLD it for $3.7K. And yes, it was running, and we drove off with it from the dealership. We were clear in the donation process on the vehicle's condition, yet it still sold for $3.7K, which makes me wonder what on earth Toyota was seeing. The lack of customer service after we have poured so much into that location is appalling. To be ghosted, dismissed, and jerked around is frustrating. I will never work with or through this dealership again. //BREAK// Previous Review: This is the second time I’ve used Ackerman Toyota. What allows me to give them a 5-star review was their willingness to reach out to other Toyota dealerships to see what work has already been done so I didn’t have to dish out more money into a failing A/C system for diagnostic testing. In the end my A/C fix cost me $1.6K, but Ackerman saved me more money than what I was originally offered four summers ago, and they didn’t make me go through unnecessary testing (more Freon refill with dye, A/C charge). I went four St. Louis summers without A/C.... and Ackerman worked with me to get the best deal I could, and they also located the issue to why my engine light kept coming on (everywhere else I took it to couldn’t find the issue and said my car was fine). While they did the work they gave me a loaner car. Overall, great experience. No one ever wants to spend so much on a car, but the work they did was great and they were easy to work with. More

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I have been a client of the Ackerman dealership since 1999, and have nothing but praise and the utmost respect for the entire staff. Bravi Tutti! I have never worked with anyone in the Sales Dept. 1999, and have nothing but praise and the utmost respect for the entire staff. Bravi Tutti! I have never worked with anyone in the Sales Dept. More

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Nothing short of excellent The sale staff was very helpful and knowledgeable and kind very patient not forcing very professional I would do business with this company again excellent staff. helpful and knowledgeable and kind very patient not forcing very professional I would do business with this company again excellent staff. More

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Best Toyota dealership Ackerman Toyota has a beautiful facility, both sales and service. Everyone that we have had contact with has been very friendly and helpful. We highl Ackerman Toyota has a beautiful facility, both sales and service. Everyone that we have had contact with has been very friendly and helpful. We highly recommend this dealership. More

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Ready when scheduled--friendly service. Hopefully item fixe Wondering why staff wasn't wearing masks? All friendly and efficient. Showroom and service area clean. Scheduled work done on time. I had a good n Wondering why staff wasn't wearing masks? All friendly and efficient. Showroom and service area clean. Scheduled work done on time. I had a good nap. More

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As always, I had very good service, and had a good experience with sales department as well. I did think I was to get a wheel alignment, but did not. My oversight for not checking my receipt. experience with sales department as well. I did think I was to get a wheel alignment, but did not. My oversight for not checking my receipt. More

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No games, no wasting our time. They were very helpful in assisting us order exactly what we wanted. Our experience was excellent at Ackerman and we would recommend them to anyone shopping for a Toyota. assisting us order exactly what we wanted. Our experience was excellent at Ackerman and we would recommend them to anyone shopping for a Toyota. More

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I love the people & quality vehicles. I’m leasing a car. I’m not happy that tires aren’t part of the lease, as we have so many potholes and construction in this city. and I had to buy one tire for my leased I’m not happy that tires aren’t part of the lease, as we have so many potholes and construction in this city. and I had to buy one tire for my leased vehicle. Anyway. Other than that, they took care of me in a fast and friendly way, as they always do! More

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I love being able to come in with no appointment and getting fit right in. Very attentive and friendly service! And did emissions too, very pleased with the service. getting fit right in. Very attentive and friendly service! And did emissions too, very pleased with the service. More

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