Mel Cuesta | Page 4
Service Manager
BMW of Catonsville
6700 Baltimore National Pike
Baltimore, MD 21228
39 Reviews
Write a Review39 Reviews of Mel Cuesta
June 17, 2014
Commendable Very pleasant experience. Mel in service did a great job. He was very professional and courteous. I would definitely recommend this service center to Very pleasant experience. Mel in service did a great job. He was very professional and courteous. I would definitely recommend this service center to anyone. More
June 06, 2014
Excellent Service All aspects of the customer experience was very good, from dropping off the car, to my conversations with Mel Cuesta, to getting the loaner. Mel foll All aspects of the customer experience was very good, from dropping off the car, to my conversations with Mel Cuesta, to getting the loaner. Mel followed up to update me on the required repairs in a timely manner and the car was repaired on schedule. More
June 03, 2014
Service experience at Catsonville BMW with the Mel Cuesta I have been working with Mel Cuesta for several years and have found him extremely respectful, helpful, and willing to take the time to explain in gre I have been working with Mel Cuesta for several years and have found him extremely respectful, helpful, and willing to take the time to explain in great detail the service that was performed. More
June 03, 2014
Service I knew my 2007 328xi needed an oil service but upon inspection a more serious problem was identified and repaired, after checking with me. Thank you. I knew my 2007 328xi needed an oil service but upon inspection a more serious problem was identified and repaired, after checking with me. Thank you. More
May 14, 2014
Service Review on my 325i Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimo Mel did a superb job of getting exactly what I needed done on my 325i. I have great confidence that I can safely make my daily commute between Baltimore & D.C. in my "ultimate driving machine!" More
April 08, 2014
The salesman at the dealership is very friendly and knowledgeable about the products. The people in the service department are also very friendly, knowledgeable, and helpful. BMW has an excellent servi knowledgeable about the products. The people in the service department are also very friendly, knowledgeable, and helpful. BMW has an excellent service package that comes with the car. I highly recommend this dealer for your next car purchase. More
Other Employees Tagged: Venol Burke, Jerry Herbert
April 08, 2014
Do not service your car here! I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, I made an appointment to service my vehicle at 9:15am. I did not receive a phone call regarding my vehicle as of 3pm. I needed my car back by 4:30pm, because I work at night. The car only needed routine inspection checks...it didn't even need an oil change, I had to call 3 times to vet ahold of Mel and apparently he wrote down my telephone wrong. As of 3:30pm, they hadn't even begun to work on my car. He stated he would give me a loner vehicle,but because my license was expired by 2 days they couldn't loan me a vehicle. So they pull my vehicle off the lift and charged me for an air filter and brake fluid, which who know was done because I needed my car back. I asked why it took so long to do my vehicle and this is the reason. When you make an appointment for your vehicle, the appointment is to only meet with the service advisor,not for your car, Mel explained that they have the right tondo whatever cars roll in first so the appointment is completely useless. Secondly, I didn't authorize the new air filter and was charged $140 for this and $85 for mere ounces of brake fluid. Labor charges were over $240. So,my license was expired by 2 days doesn't explain why it took almost 8 hours to hook my car up to a computer, check the tires,brakes,and reset my service button my car. Complete disregard for my time and had the nerve to equate his job (Mel) to my profession, which I am a internal medicine nurse practitioner. Avoid this place! Dr. Tonya Appleby More
March 27, 2014
Good service but expensive, wish warranties covered more. I love the staff, loaner was very reliable. My car was ready the day that was told to me. I love the staff, loaner was very reliable. My car was ready the day that was told to me. More
Other Employees Tagged: Mel Cuesta
January 05, 2014
Purchased two vehicles from Sam...I like the fact that they were open and honest and appricated the research I did before deciding to sit down with them. The service I have received from Jeff and Mel has they were open and honest and appricated the research I did before deciding to sit down with them. The service I have received from Jeff and Mel has exceeded my expectations. They are always willing to go the extra mile to help as much as they can..They are the best! More
Other Employees Tagged: Sam Choi , Jeff Sterry, Sam Choi, Jeff Sterry, Dane and Mel