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Melissa Cates
Melissa Cates at Shottenkirk Ford Granbury
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Melissa Cates | Page 3

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.9
175 Reviews
4.9

175 Reviews

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175 Reviews of Melissa Cates

April 23, 2024

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Employee Rating

Everything went fine. Parts arrived on time and work was promptly completed. Thanks for the service. More

by Jim
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Apr 24, 2024

Shottenkirk Ford Granbury responded

Jim, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury !

April 19, 2024

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I have confidence the service will be done quickly and correctly. Nice people with good communication skills. More

by p stroempl
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Service Time
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Recommend Dealer
Yes
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Apr 21, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 17, 2024

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Melissa is always amazing! Everyone I know with a Ford I refer to her. She is the best! More

by Msmallwood
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Recommend Dealer
Yes
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Apr 18, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

April 13, 2024

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Melissa was very respectful and accommodating, however the service was extremely slow as well as pricy. More

by Randy McEntire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Wendell Gray, Tom Dyer, Brian Curtis

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Apr 15, 2024

Shottenkirk Ford Granbury responded

Randy, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

April 11, 2024

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Employee Rating

The service center has very friendly and attentive personnel. They got me in and out in the time they had quoted me. More

by Angelakimbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

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Apr 12, 2024

Shottenkirk Ford Granbury responded

Angela, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 10, 2024

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Employee Rating

Melissa was fantastic from the beginning! She was able to diagnose the issue and had my truck repaired in a timely fashion. More

by Ajc3681
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Workmanship
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Recommend Dealer
Yes
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Apr 12, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 10, 2024

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Melissa was very professional and handle our business. Great to work with her and would recommend her for future business More

by CECH608
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

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Apr 12, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

April 08, 2024

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Very easy to deal with did it all over the phone and got exactly what I was told overall, great dealership More

by ernie23co
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carl Raupe

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Apr 08, 2024

Shottenkirk Ford Granbury responded

ernie, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

April 04, 2024

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Employee Rating

Great experience! Quick and reliable service. Repairs completed and explained and my Bronco was ready when promised. More

by Robynr1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Baker, Matt

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Apr 04, 2024

Shottenkirk Ford Granbury responded

Robyn, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 03, 2024

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Melissa won by Business for Shottenkirk and Sales proceeded to lose it. Typical obfuscation of detail about the deal I was making. Had I had an option (long story), I would have left this dealership More

by DCLOWER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Dyer, Coleman Atwood, Will Mooney , Josh Greene

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Apr 04, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

Apr 04, 2024

DCLOWER35 responded

There is no need to attempt in contacting this Dealership. The Sales Department is incapable of following through on a promise, and calling me back wouldn't happen (it hasn't yet after almost a week). They've earned their derogatory nickname ... "Sh*ttenkirk"

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