Melissa Roldan

TAKE YOUR BUSINESS ELSEWHERE! I traded in my car in January, the sales rep promised to reach out to my bank to pay off my previous loan and add it to the new loan. I followed up w I traded in my car in January, the sales rep promised to reach out to my bank to pay off my previous loan and add it to the new loan. I followed up within a week because my bank had contacted me that they hadn’t received the full payment of my car loan from the dealership. They were asking me to pay the difference which I refused because it has already rolled onto my new car loan. The sales rep wouldn’t take responsibility for not going through the proper process for a loan payoff, like contacting the bank and requesting the loan information from them directly, instead, he was blaming my bank for changing the total and adding interest daily and justifying that the dealership can’t send a new check every day that the interest goes up. He also told me this had never happened before. I offered to personally deliver a check to the bank and they declined because the person who cuts & signs checks works off-site.  I’ve had to reach out more times than I can count every week during my breaks and lunches and it goes to voicemail. I've spoken to 5 different people over the phone and in person getting nowhere each time. For a situation that could’ve been easily avoided. If you’re looking for a great dealership, Nissan is not the way to go. More

Report | Print