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Melissa Roldan
Melissa Roldan
Director of Customer Experience
Temecula Nissan
41895 Motor Car Pkwy
Temecula, CA 92591
2 Reviews
With over a decade of experience in the automotive industry, I am passionate about delivering exceptional service and building meaningful relationships with every customer who visits Temecula Nissan. As the Customer Experience Director, my goal is to ensure that every guest enjoys a seamless, transparent, and memorable experience—whether you’re purchasing a vehicle, servicing your car, or simply stopping by for information. At Temecula Nissan, I lead our dedicated customer care team and work closely with every department to ensure your needs are met promptly and professionally. I believe in open communication, attention to detail, and always putting the customer first. Your feedback is not just appreciated—it’s essential to our growth and success. If there is anything I can do to improve your experience, please feel free to reach out to me directly. I am here to help and look forward to making your next visit to Temecula Nissan a great one!
Read moreDealership Experience
2 yrs, 9 mos
Industry Experience
2 yrs, 9 mos
Languages Spoken
English
Spanish
2 Reviews of Melissa Roldan
October 01, 2025
Great job and very honest and help me out on what I need thank you so much Temecula Nissan thank you so much Temecula Nissan More
by cruzerwin1122
Other Employees Tagged: Cesar Perez, Francisco Panucco, Raul Perez , Biff Gordon, Jacob Little, Oscar Panucco, Christian Pinaglia, Eric Rude, Riley Smith, Dilan
March 21, 2025
TAKE YOUR BUSINESS ELSEWHERE! I traded in my car in January, the sales rep promised to reach out to my bank to pay off my previous loan and add it to the new loan. I followed up w I traded in my car in January, the sales rep promised to reach out to my bank to pay off my previous loan and add it to the new loan. I followed up within a week because my bank had contacted me that they hadn’t received the full payment of my car loan from the dealership. They were asking me to pay the difference which I refused because it has already rolled onto my new car loan. The sales rep wouldn’t take responsibility for not going through the proper process for a loan payoff, like contacting the bank and requesting the loan information from them directly, instead, he was blaming my bank for changing the total and adding interest daily and justifying that the dealership can’t send a new check every day that the interest goes up. He also told me this had never happened before. I offered to personally deliver a check to the bank and they declined because the person who cuts & signs checks works off-site. I’ve had to reach out more times than I can count every week during my breaks and lunches and it goes to voicemail. I've spoken to 5 different people over the phone and in person getting nowhere each time. For a situation that could’ve been easily avoided. If you’re looking for a great dealership, Nissan is not the way to go. More
by Angelica Placencia Perez
Other Employees Tagged: Riley Smith
