Melissa melissa | Page 96

prices for estimates of work to done are too high The service personnel are wonderful and do their job very well. But when I take my vehicle in when I have a problem that needs to be fixed I should no The service personnel are wonderful and do their job very well. But when I take my vehicle in when I have a problem that needs to be fixed I should not be charged a fee just to look what's wrong with your product. Repair prices are high enough to fix a vehicle that consumers have paid thousands of dollars for already. I have visited this service center several times and I have paid no less than $500 each time for products and service on my vehicle. I don't know if I can continue to pay that extra fee that's at least $200 or more and it does not go toward the cost of getting my vehicle fixed. You may not realize that runs a lot of business away from dealerships and they go to your other local automotive repair shops. More

by 1mrwee46 Verified Customer Verified Customer

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Customer service Had a fantastic experience. Melissa Lebran was extremely helpful in every step of the process. Would recommend anybody go to Sutton Ford because of h Had a fantastic experience. Melissa Lebran was extremely helpful in every step of the process. Would recommend anybody go to Sutton Ford because of her customer service. More

by richardreagan13 Verified Customer Verified Customer

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I should have gone here first The sales team was very helpful on finding the vehicle that I wanted and when they couldn't they had no problems ordering me one The sales team was very helpful on finding the vehicle that I wanted and when they couldn't they had no problems ordering me one More

by Howardm0626 Verified Customer Verified Customer

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I was taken good care of. My car looked excellent. MY AUTO BUTLER WAS EXCELLENT .MY MKX WAS CLEANED EXCELLENT. T MY MHEY TOOK ME HOME AND BROUGHT ME BACK. .I WAS AMAZED AT MY SERVICE. MY AUTO BUTLER WAS EXCELLENT .MY MKX WAS CLEANED EXCELLENT. T MY MHEY TOOK ME HOME AND BROUGHT ME BACK. .I WAS AMAZED AT MY SERVICE. More

by pcarter_1956 Verified Customer Verified Customer

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Pick up The added service of picking up my car a giving me a loaner is a great add on while your car is being servicing my MKX. The added service of picking up my car a giving me a loaner is a great add on while your car is being servicing my MKX. More

by georgepolasik Verified Customer Verified Customer

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Oil change Melissa was very friendly And Curtics The Driver Were also. Real professional Good job I liked the delivery service that help me out and Melissa was very friendly And Curtics The Driver Were also. Real professional Good job I liked the delivery service that help me out and was surprised at the car was wash More

by siddiqshakir Verified Customer Verified Customer

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Sales and Issues George was a great salesman to deal with, he even took the time to go through everything on the car for us. The issue was the deal portion. Didn't g George was a great salesman to deal with, he even took the time to go through everything on the car for us. The issue was the deal portion. Didn't get payoff on my trade in and went by what I thought it was so we ended up having to drive an hour back to the dealership 2 days later and write a check to them for the difference of the amount i said and the actual payoff. Also, there are a lot of "hidden" fees in the paperwork for finance. So buyers beware you ask questions before signing, don't look at it later like we did. Then 2 weeks of having the car the steering froze up and the whole advance trac system failed. If I was on the road when this happened, my daughter and i could have been injured or killed. Had to have the car towed an hour (40 miles) back to Sutton and was without a car for 3 days. We were told upon purchase all recalls were fixed but after looking up the issue it was a recall on some SUVs but not all so maybe it wasn't recalled at the time. Service was fantastic though. They gave me a loaner for the 5 days, looked the vehicle over, and the issues were fixed. Melissa kept us informed on the progress. Thankfully, the issues were covered under a warranty, otherwise who knows. More

by meangene0619 Verified Customer Verified Customer

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Awesome experience Thanks for your time and service I really appreciate all the effort and time that each of the associates have demonstrated for me thank you all once a Thanks for your time and service I really appreciate all the effort and time that each of the associates have demonstrated for me thank you all once again awesome superb experience thank you More

by walkentalljr Verified Customer Verified Customer

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Service Very helpful service, got me a loaner car and kept me in the loop as to what was going on with my vehicle. Easy pick up of loaner and easy pick up fo Very helpful service, got me a loaner car and kept me in the loop as to what was going on with my vehicle. Easy pick up of loaner and easy pick up for my car. More

by meangene0619 Verified Customer Verified Customer

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Oil change from a knowledgeable staff Very good service , Allen was terrific and kept me updated on my vehicle. Allen also let me know about future services I may need to keep my vehicle r Very good service , Allen was terrific and kept me updated on my vehicle. Allen also let me know about future services I may need to keep my vehicle running smoothly. More

by juanita4201@yahoo.com Verified Customer Verified Customer

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