Michael Carrasco
Michael Carrasco at Diamond Valley Honda

Michael Carrasco

Service Manager

Diamond Valley Honda

300 Carriage Cir
Hemet, CA 92545

2.7
8 Reviews
2.7

8 Reviews

Write a Review

8 Reviews of Michael Carrasco

March 30, 2024

Dealership Rating
Employee Rating

How can a “manager” have such horrible customer service. He does not help customers and does not talk to customers nicely, instead he raises his voice basically screaming through the phone. And blames the c More

by Jesus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 13, 2024

Diamond Valley Honda responded

Hello Jesus, Please know your feedback is important to us here at Diamond Valley Honda. We would like the chance to speak with you about your experience regarding the level of customer service you received during your visit. Could you please contact us at your earliest convenience to discuss this? Best, Customer Service Team Diamond Valley Honda (951) 389-7582

March 30, 2024

Dealership Rating
Employee Rating

Read contracts carefully before signing. Definitely would go to Temecula or lake Elsinore to purchase. More

by Jesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 13, 2024

Diamond Valley Honda responded

Jesus, Your feedback is important to us. If given the chance, we would like to speak with you about your experience with our Sales Team regarding the contract provided to you. Please reach out to us at your earliest convenience so we can discuss this. Thank you, Customer Service Team Diamond Valley Honda (951) 389-7582

March 29, 2024

Dealership Rating
Employee Rating

This “manager” has the worst customer service ever. He is super unprofessional instead of helping customers with their situation he laughs in their face and tells the customer that it is their fault. More

by Hb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 13, 2024

Diamond Valley Honda responded

Hello, Please know that your feedback is important to us here at Diamond Valley Honda and we would appreciate the chance to speak with you about the level of customer service you received from our team. At your convenience, give us a call so we can discuss this in greater detail. Sincerely, Customer Service Team Diamond Valley Honda (951) 389-7582

March 29, 2024

Dealership Rating
Employee Rating

This employee gives you false information. Says will call you back never does. Claims to be helping you but hands off your situation to someone else because he doesn’t know what he’s doing. More

by Hb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ulises Flores-Morales

Apr 13, 2024

Diamond Valley Honda responded

Hello, Please know that your feedback is important to us here at Diamond Valley Honda and we would appreciate the chance to speak with you about the level of customer service you received from our team. At your convenience, give us a call so we can discuss this in greater detail. Sincerely, Customer Service Team Diamond Valley Honda (951) 389-7582

January 16, 2024

Dealership Rating
Employee Rating

They were very transparent, honest, and flexible with pricing. Made the experience of buying my first car very very easy. More

by Olivia Wheeler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 06, 2024

Diamond Valley Honda responded

We appreciate your positive feedback. Transparency and honesty are important to us at Diamond Valley Honda when working with our customers, especially during significant milestones like buying a first car. We're glad you valued this approach.

November 08, 2023

Dealership Rating
Employee Rating

Very clean great customer service employees are knowledgeable and friendly great deals met my needs More

by Todd.ali0601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

March 23, 2023

Dealership Rating
Employee Rating

Excellent. . beyond happy.. will be going back.. great ppl. Great service. Quick and easy. Number one in my book More

by Torres.ja.Alvarez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 06, 2023

Diamond Valley Honda responded

Thank you for this positive 5-star rating and we look forward to seeing you back again at Diamond Valley Honda in the future.

January 20, 2020

Dealership Rating
Employee Rating

Very helpful sales person 😀second car I buy in the past 5 months...would recommend this dealership to close friends ..The salesman explained how the car features very well More

by Jose solis
Recommend Dealer
Yes

Other Employees Tagged: Christian Lopez , Javier Anguiano, James Gardiner, Jazmen Robles, Joseph Figueroa

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