Michael Coleman

AAMIN was great I love this dealership. I like the One Concept. My sales guy was awesome walk me through the steps of purchasing, gave me almost exactly what I wanted for trade in. Their mo I like the One Concept. My sales guy was awesome walk me through the steps of purchasing, gave me almost exactly what I wanted for trade in. Their model is true ONE. You deal with one person he show me all the features of my new truck. Great buying experience in and out in 2 hours. More

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Schomp was very helpful walking me through finding the best car for me. They not only helped me find the right size vechile that fits my needs but also helped give me an idea on the different insurance ra best car for me. They not only helped me find the right size vechile that fits my needs but also helped give me an idea on the different insurance rates for different vechiles. More

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SCHOMP MUST BUY THERE REVIEWS. Worst service - No communication - they're Nice to get you in a car but after that GOOD LUCK . They don't take responsibility for the crap they sold Worst service - No communication - they're Nice to get you in a car but after that GOOD LUCK . They don't take responsibility for the crap they sold you More

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Do no buy the Maintenance plans of any kind they cannot be canceled . Even if you cancel it right away, as GREEDY SCHOMP BMW WILL NOT REFUND THE MAINTENANCE PLAN. Reached out the GM and got a solid NO, be canceled . Even if you cancel it right away, as GREEDY SCHOMP BMW WILL NOT REFUND THE MAINTENANCE PLAN. Reached out the GM and got a solid NO, I paid 2,900 for it and used not one oil change sold the xxx BMW with squeaky brakes that could not be fixed in under 5000 miles from brand new and BMW want to keep all the cash. Guess I should have indulged more on the free sodas in the lobby you gready suckers. Bought many cars here and this is what you get. Do not believe they glamour and glitz the snakes still lurk in the weeds.HONESTY INTEGRITY AND ETHICS. NOTHING WAS PAID FOR ANY MAINTENANCE done AND YOU COLLECT 2,900 what kind of monopoly game are we playing. More

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On going problem for the last 3 years left a message for Michael a week ago and still haven’t heard back as well as Kyle Richmond left 8 messages since June 29th and nothing. This is the way they deal with Michael a week ago and still haven’t heard back as well as Kyle Richmond left 8 messages since June 29th and nothing. This is the way they deal with people by not responding or taking responsibility of the 💩 they sold. Long story short they put 21 inch wheels 285 325 that DO NOT GO ON THIS Vehicle that is causing suspension issues . Schomp has changed 3 times in 3 years STRUTS??? 🤦🏼‍♀️🤦🏼‍♀️ and said they did t put these tires on. Well- previous owner has pics of car on Schomps showroom floor with these wheels. I’m not backing down- Schomp needs to do what’s right and I’ve given them more then plenty of opportunities to do what’s right be honest and they still can’t. Just like lying about the alignment 🤦🏼‍♀️ and finally admitting it. Calling the media and and lawyer - consumer fraud 🤷🏼‍♀️ lemon🤷🏼‍♀️ juice Ben though Schomp caused it not the manufacture- 🤷🏼‍♀️🤷🏼‍♀️ stay away from Schomp if u need a reliable car or service cuz these guys can’t pick a phone for nothin 😂 More

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This review is a reflection of the Service department, not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy revi not Sales. I had an excellent car buying experience here but that's about where their concern for the customer stops. The following is a lengthy review but please don't make the mistake of bringing your vehicle to the Service department here. I also wouldn’t buy a car here since their warranty requires you to bring it back to this location. I spoke with several folks in Management here and it was a waste of my time and energy, including attempting to talk with the general manager, Michael Coleman. Gave him about a week and nothing came of it. Avoid this Service department like the plague. ------------------------------------------- I bought my X3 in August of 2020. I have been a long term supporter of BMW and so is my family and extended family. After this experience, I plan on selling my vehicle. This last October the CAS module went out. What ensued was a 2 week saga of incompetence, inconvenience, frustration, back and forth trips to Lakewood (1.5 hr trip) and a significant lack of communication with my service advisor, Brian Johnson. After taking this to the Parts and Service Manager, Adrian Downey, this experience somehow managed to get worse despite him claiming to want to come to some sort of resolution. After walking him through the bullet points (trust me, this was a lengthy qccount including having the car towed to them and them being unable to locate it), he then argued with me over battery replacement. I fully understand that warranties in this industry will not cover battery replacement. And fair enough, if it were from normal wear and tear, I'd have no problem replacing it myself. The trouble is: the battery was killed as part of the CAS module going out and being repaired. After the lengthy, frustrating process, I would have expected more empathy and a greater attempt at restoring my faith in my vehicle and in the brand. This did not occur. The service manager proceeded to argue with me over a $200 battery plus an additional $200+ to re-program (again, even though this was damaged in the process of repairing the vehicle). He continued to ask me if I approved the service of replacing the battery. yes, of course. The only alternative option would be to have the car towed (for the 3rd time) to replace it myself only to have it towed back to BMW for reprogramming. Regardless of whatever your policy is, it sucks. It’s shady and so are your service folks. All in all, I plan on selling my car asap. Do not trust these people with servicing your car. You will be swindled and disappointed. Also check out their BBB complaints. The service department has many. More

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