Michael Costello

Wally's Nissan of Latham responded

Hello Silver1160, Thank you for your positive feedback about your experience with Mike, our salesman at Wally's Nissan of Latham. We're delighted to hear that he provided excellent service and efficiently assisted you in getting into your new car. We appreciate your recommendation and are pleased to know that you had a smooth and satisfactory experience with us. If you have any further questions or need assistance in the future, please feel free to reach out. Best regards, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear skirunbike2, Thank you for sharing your positive experience! We're thrilled to hear that Michael provided knowledgeable and helpful service, and that you found the sales process transparent regarding price and efficient in terms of purchase time. At Wally's Nissan of Latham, customer satisfaction is our priority. Your feedback is important to us, and we appreciate you taking the time to share your experience. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear davishunter, We sincerely apologize for the miscommunication regarding your trade-in value. It sounds like your experience was frustrating, and we understand why. We strive to be fully transparent with every customer and regret that it didn't feel that way on this occasion. We take your feedback seriously and will use it to refine our processes to ensure better experiences for future customers. Thank you for bringing this to our attention. The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hi Monroea584, Thank you so much for taking the time to share your wonderful experiences with us – we're thrilled to be your go-to dealership! It's great to hear you've consistently had positive interactions, and we're so happy Mike and Jeff provided excellent service. We'll let them know about your kind words. We look forward to serving you and your family for years to come! The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Hello Nkbp31, Thank you for your fantastic 5-star review! We're thrilled to hear that your experience with Mike and Jeff at Wally's Nissan of Latham was amazing and made your car buying process for your mom so easy, especially right before Christmas Eve. It's great to know that not only the purchase but also the service experience for the interior and exterior extended warranty met your expectations. We appreciate your recommendation and are delighted that we could assist in finding the perfect car for your mom. Our team strives to make every customer's experience smooth and enjoyable, and we're glad we could do just that for you. If there's anything else we can do to enhance your experience with us, please don't hesitate to reach out. We look forward to welcoming you and your mom back in the future. Best regards, The Team at Wally's Nissan of Latham (518) 250-4380

Wally's Nissan of Latham responded

Hello Kadian, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had an excellent and customer-focused experience during your visit to Wally's Nissan of Latham. Providing professional yet friendly service and understanding your needs are top priorities for us. If you ever have any specific comments or suggestions on how we can continue to meet and exceed your expectations, please don't hesitate to let us know. Your feedback is highly valued, and we look forward to serving you again in the future. Best regards, The Team at Wally's Nissan of Latham