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Michael Gallagher

Overview Reviews (121)

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Michael Gallagher

Service Advisor

Mercedes-Benz of Rocklin

4747 Granite Dr
Rocklin, CA 95677

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121 Reviews

Overview Reviews (121)

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121 Reviews

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121 Reviews of Michael Gallagher

December 23, 2022

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Caused more problems, than solved! Brought car in for 50000 mile service. Went to pick it up and they still cant get it started! Brought car in for 50000 mile service. Went to pick it up and they still cant get it started! More

by Man without his Menz

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Other Employees Tagged: Mike Moreno, Wayne Schmid, Greg Burnett, John Nishita, Eric Treibull, Scott Parry

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December 19, 2022

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Polite, on time, dependable Service in comfortable, upscale environment with knowledgeable service consultants who recognize their customers upscale environment with knowledgeable service consultants who recognize their customers More

by docpichler

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony Alexan, Justin Watts, Michael Lazara

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November 15, 2022

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Michael G. has always been very friendly, accommodating and helpful. I appreciate his upbeat demeanor and ability to take care of things in a timely, informed m has always been very friendly, accommodating and helpful. I appreciate his upbeat demeanor and ability to take care of things in a timely, informed manner. More

by Greg A.

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 15, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for recognizing Michael with a 5 star review!

November 04, 2022

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Long wait time. I was in there for coolant and they took 4 hours. I I was in there for coolant and they took 4 hours. I More

by brandyb122

Verified Customer

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Price

Recommend Dealer

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Nov 07, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We sincerely apologize for your inconvenience~

October 30, 2022

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I’m happy with Michael. NOT so with cleanliness of SUV!!! When service was done. NOT so with cleanliness of SUV!!! When service was done. More

by REDEJESUS

Verified Customer

Customer Service

Recommend Dealer

Yes

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Nov 03, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. It is our policy to offer a complimentary car wash and we apologize if it was not done. Please stop by our dealership anytime and we will be happy to properly wash and vacuum your vehicle.

Nov 03, 2022 -

REDEJESUS responded

I did not ask for a car wash but I asked that my windshield be washed front and back. That was not done. Moreover, the steering wheel was so sticky with “grease” and “cookie crumbs”. I did not want to respond to this survey because of these negative comments. Hope my comments will be accepted as positive constructive criticism!

October 19, 2022

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Great service staff. I appreciate them giving me updates with regards to my service request. I appreciate them giving me updates with regards to my service request. More

by mdtejada

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Greg Burnett

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Oct 21, 2022 -

Mercedes-Benz of Rocklin responded

We appreciate your business and we appreciate the 5 star review!

October 14, 2022

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My advisor Mike is very personable, professional and polite. He kept informed as to my car’s progress. polite. He kept informed as to my car’s progress. More

by KENTFREEMAN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 19, 2022 -

Mercedes-Benz of Rocklin responded

Thanks for recognizing Michael with a 5 star review!

September 02, 2022

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My experience at Mercedes Benz of Rocklin has been stellar. My service advisor Michael G. keeps me informed and handled all warranty claims on my behalf. The staff at MB Rocklin is kind, courteous, stellar. My service advisor Michael G. keeps me informed and handled all warranty claims on my behalf. The staff at MB Rocklin is kind, courteous, and professional. More

by INEICHEN

Verified Customer

Customer Service

Quality Of Work

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Price

Recommend Dealer

Yes

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Sep 06, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for your feedback. We are happy to know Michael and our team earned a 5 star review!

August 20, 2022

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It's the best place with an excellent customer service. I am so happy and satisfied with their service. I am so happy and satisfied with their service. More

by kiemdoan

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

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Aug 23, 2022 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

August 19, 2022

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Michael G. at Rocklin location is an excellent service manager. He’s trustworthy and goes above and beyond to make sure that I have a positive experience when I at Rocklin location is an excellent service manager. He’s trustworthy and goes above and beyond to make sure that I have a positive experience when I bring my car in for maintenance and service. More

by bola0

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 19, 2022 -

Mercedes-Benz of Rocklin responded

We're lucky to have Michael! Thank you for the feedback~

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Michael Gallagher

Service Advisor

Mercedes-Benz of Rocklin

121 Reviews of Michael Gallagher

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