Michael Halliday

I want to preface this by saying that I have been getting my Kia repaired here for the last two years. I will no longer be stepping foot in this dealership after my experience leasing a new vehicle. We en my Kia repaired here for the last two years. I will no longer be stepping foot in this dealership after my experience leasing a new vehicle. We entered the premises and spoke to the sales rep. We quickly decided on a vehicle we wanted, and the rep informed us we would have to wait for the assistant manager. She gave us a range of possible interest rates based on our credit score and asked us to wait. We ended up waiting for two hours. This was only to START the process and figure out what our actual interest rate would be. Low and behold, the interest rate was much higher than we were told, and we ended up proceeding to lease a similar vehicle. The entire process took so long that we were beginning to wonder whether they actually wanted us to buy a car from them. If we weren't already set on buying a Kia, we would have walked out much earlier. This isn't even the worst part. After a few weeks, I received an email from my insurance company stating that the NY DMV had no record of my vehicle being registered. I immediately called the dealership, and they told me that they couldn't provide me with any information and sent me to the voicemails of the sales reps I dealt with. I asked them to call me back the next day. They never called back. The DMV never received anything from them. Fast forward two more weeks, and we called the dealership again. This is when they informed us that FedEx LOST a shipment of registrations (???), and they had to send them again. This is honestly unbelievable, and I've never heard of FedEx losing AN ENTIRE SHIPMENT OF HIGHLY SENSITIVE GOVERNMENT DOCUMENTS. When we reminded them that our temporary registration would expire soon, they said to bring any tickets to the Kia dealership and they would pay them. I assume they will show up to traffic court and pay for my attorney as well. This dealership is a joke, and they screwed up the most important part of the vehicle leasing process. They lost and/or just never sent our DMV documents and are now nonchalantly claiming that they will pay everyone's traffic ticket whose documents were tragically lost in the great FedEx mishap. These people are extremely unprofessional and dishonest. I will never step foot in this dealership again. More

Helpful 1

Report | Print

Dan was a pleasure to work with He listened to what we wanted and got us the best deal possible Would definitely recommend Dan to everyone wanted and got us the best deal possible Would definitely recommend Dan to everyone More

Helpful 1

Report | Print

WE CALLED ;ATE AFTERNOON TO SEE IF A PARTICULAR MODEL WAS AVAILABLE. JACKIE SAID IT WAS. UPON MY ARRIVAL THE VERY NEXT MORNING, ASAD (SALES) INFORMED ME THEY HAD NO CARS AT ALL OF THAT MODEL, BUT HE HAD MORE AVAILABLE. JACKIE SAID IT WAS. UPON MY ARRIVAL THE VERY NEXT MORNING, ASAD (SALES) INFORMED ME THEY HAD NO CARS AT ALL OF THAT MODEL, BUT HE HAD MORE EXPENSIVE MODELS. HE TOLD ME HE WOULD CHECK INTO WHO TOLD ME IT WAS AVAILABLE. WHEN I SAW JACKIE WALK BY, I ASKED HER WHO SHE SPOKE TO THAT CONFIRMED THE CAR WAS AVAILABLE. SHE TOLD ME IT WAS ASAD. SO HE LIED. MANAGER MIKE WALKED OVER. I TOLD HIM THIS SOUNDS LIKE A BAIT & SWITCH (AN ILLEGAL TACTIC). HE ABRUPTLY INTERRUPTED ME SAYING "I GUESS YOU ARE NOT GOING TO DO BUSINESS WITH US", WALKED AWAY & IGNORED MY REQUEST FOR HIS LAST NAME. THE RECEPTIONIST ALSO REFUSED. KINDA STUPID SINCE EVERYONE'S NAMES ARE ON THEIR WEB SITE. I WOULD NEVER DO BUSINESS HERE. WORST CAR EXPERIENCE OF MY LIFE! A BYSTANDER OVERHEARD ALL OF THIS, SAYING HE WORKED FOR A DEALERSHIP HIMSELF & HE WOULD NEVER TREAT SOMEONE LIKE THEY TREATED ME. More

Helpful 0

Report | Print