Michael L'Argent

So many negative reviews and comments for this Service Department why is Mike the Service Manager. Yet Top Management continues to allow him to take customer service down the rabbit hole. I came back to Department why is Mike the Service Manager. Yet Top Management continues to allow him to take customer service down the rabbit hole. I came back to Lithia to purchase my second car. Because even with the recall service Tyler Davis Next Door at Hyundia was honest, straight forward, and i trusted. Mike is the total opposite. Everybody including the phone operators, advisors under him take part in his definition of customer service. Leaving you sit on Hold for 7 and 11 minutes on while trying to get status of my vehicle. Hés got everybody under him lying, ignoring you when you call. I got a work order when I brought my car in but didn't get one when they finished my car. They left my keys up at sales with my car. After 4 days nothing was fixed on my car. It's still not fixed. I have no trust in what anyone says there. I think they know this car is a piece of xxxx and want my warranty to run out. 500 miles and its wrong. What new car experience. I am 65 and single trying to work and my car is my life. The first time they had it for 4 days they told me it had to go to dodge for a software update with my start/stop warning light and emergency brake switch would engage and could not accelerate. Well they lied. I called Dodge gave her my last 8 of the vin. She said my car was up to date. I then asked if you could see an update this week she said no none. I told I bought this car from Lithia Nissan and they are telling me that you updated it. She got quite and said your vehicle has never been here. I thanked her after. The work order i asked for said they replaced one battery.. the mileage in was 50024 mileage out was 50025. CHECK AND ADVISE.they had it for 4 days. Had it for one day and I took it right back and now they are saying the same thing (not on paper). This time I called dodge talked to the same girl and she said because Lithia as it there they can't give out any information. In otherworldly yes its there. I lost 45 hours this pay period because I didn't have a way to get to work. I bring home $960 every two weeks this check is gonna be 700 short. So they hired someone who could be there to take care of a 92 year old lady.. Tuesday i had an apt at 1 Brian was my advisor this time too.. it stated on the work order that i was a waiter. I said there allvday long slowly employees are leaving. Its 5 30 one advisor left i asked him about my car and he went and came back yo tell me they have made an apt at dodge for morning. So how am i gonna get home its dark and cold and I'm sitting outside waiting for a ride.. I have no words to describe how I felt inside.. still feel inside.. This company is so TOXIC i have never felt so insulted and humiliated. Lithia should be ashamed to let these people exist and thrive. If management. No wait Corporate because management is the problem here at Lithia Nissan of Fresno. I NEED MY TRADE IN BACKneed a different car and I refuse to continue to let these people treat people like the predator car lots on Blackstone. More

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It's always quick service. Mike and Joe are always very attentive and courteous when I pull up. Mike and Joe are always very attentive and courteous when I pull up. More

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Always wonderful service at Fresno Lithia. Fast, friendly, quality service! Would definitely recommend their service and their vehicles. Still in love with mine! Thanks again! friendly, quality service! Would definitely recommend their service and their vehicles. Still in love with mine! Thanks again! More

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I received the worst customer service here. They never updated me with my vehicle I would have to keep calling. They let me know that it would be about a week and that turned into a month. From there they updated me with my vehicle I would have to keep calling. They let me know that it would be about a week and that turned into a month. From there they ordered a part without my consent I had let them know that I did not want that fixed on my car yet they went and ordered that part without letting me know and that part is 1800 they never called me and asked me about it. I had called them about five times and they never brought up that part to me. I even went in person and they never told me they had ordered this part. The original part that needed to be fixed hasn't even been ordered. So basically they have had my car in the shop for over a month giving me misleading information, ordering expensive parts without my consent or permission, ignoring my phone calls, yelling at me when I am rightfully mad for them not fixing what they should have originally i dont know why they treated me this way maybe because I am young and a women but all I can say is that they have caused me emotional distress, wasted my time, and treated me disrespectful. Not only that whenever I ask for a manager they refuse to bring me one so I don't know what to do or whats even really wrong with my car I am frustrated and disappointed. More

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I called last minute to get my car in so we didn’t have to wait long, we got in and out in a timely manner and the customer service was great. Very friendly to wait long, we got in and out in a timely manner and the customer service was great. Very friendly More

by CDHENDRICKS12 Verified Customer Verified Customer

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Always great customer service estimates accurate in work needed and time in which work is done on vehicle Always notes any types of recommendations for vehicle needed and time in which work is done on vehicle Always notes any types of recommendations for vehicle More

by ELIZABETHBARAJAS18 Verified Customer Verified Customer

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Excellent service! Never an issue when I bring my SUV in. Thank you so much Lithia Nissan for your excellent service and amazing hospitality. Always referring friends and family to visit lithia Nissan. Thank you so much Lithia Nissan for your excellent service and amazing hospitality. Always referring friends and family to visit lithia Nissan. More

by JOAQUIND89 Verified Customer Verified Customer

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Always great service. Very helpful and polite staff. The only place I take my car for service. Just purchased tires, great value. Always a very pleasant experience. only place I take my car for service. Just purchased tires, great value. Always a very pleasant experience. More

by DEEPFORREST5514 Verified Customer Verified Customer

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Best service ever ..thank you tanner Lawson at Fresno lithia Nissan for all the help and advice you and your team provided me on my vehicle lithia Nissan for all the help and advice you and your team provided me on my vehicle More

by Cheis Verified Customer Verified Customer

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Service Dept. employees are always courteous, and prompt when I take my car in. Thankful I got my car in before you guys put a hold on oil changes for a while. Thank you! when I take my car in. Thankful I got my car in before you guys put a hold on oil changes for a while. Thank you! More

by VPena Verified Customer Verified Customer

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