Michael Matson | Page 9

attention to detail was lacking. scheduling was an issue to return the car. Spoke with rep last night and he said I was going to be first to be picked up by the shuttle. I actually scheduling was an issue to return the car. Spoke with rep last night and he said I was going to be first to be picked up by the shuttle. I actually was able to arrange a ride to pick the car up and the rep said that they were about to send the guys out with my car to be delivered. rotated tires, but the tire pressure alarm was going off. More

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I had a problem from the very beginning. As soon as leaving the dealership after purchasing my vehicle its been nothing short of a hassle. My car is not even 2 years old yet and it had to g As soon as leaving the dealership after purchasing my vehicle its been nothing short of a hassle. My car is not even 2 years old yet and it had to go in the shop 4 times already For 4 seperate issues. One of The Times that I took it to the dealership I had to take it back 3 times correct their mistake. More

by sliprock4139 Verified Customer Verified Customer

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The people there, especially Mike in Service, are just the BEST! Always a pleasant experience there! the BEST! Always a pleasant experience there! More

by DONANAN Verified Customer Verified Customer

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It took months to get a service appointment for the recall repair of my 2023 Ford Escape plug in hybrid EV. After my initial contact with the service department on September 13, 2023, no one ever resp recall repair of my 2023 Ford Escape plug in hybrid EV. After my initial contact with the service department on September 13, 2023, no one ever responded to my request for service. After repeated attempts to contact someone at the dealership (via the internet and the phone), no one responded. In fact, the service department did not even answer the phone. Left message with service manager on September 23, no response. I finally got a response from a service manager on November 4 who made me an appointment for November 22. They told me they needed the vehicle all day for a repair that the recall letter said required no parts and would take approximately 30 minutes to an hour. I waited two hours for this repair. No apologies, no special consideration, nothing. I did not purchase this vehicle from Koons, not that I didn't want to but they did not have one of these vehicles to sell and the pricing they offered to get one was almost $8,000 more than I paid to another dealer in Randallstown, MD. Randallstown is more than an hour from my home. I am only servicing my vehicle at this dealership which is local for me because Randallstown is so far from me. I can't help but feel that the treatment I am receiving is because I did not buy my vehicle from Koons. If they treat all of their customers the way that I was treated - I don't see how they have any sales or any customers. More

by GARYINFANTE53 Verified Customer Verified Customer

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In general it seems the scheduling is a bit unorganized but when I let the men know that I was waiting for my car he was able to have my oil change and tire with Tatian done in a quick manner but when I let the men know that I was waiting for my car he was able to have my oil change and tire with Tatian done in a quick manner More

by PaulMurphyAnnapolis Verified Customer Verified Customer

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