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Michael Matthews

Overview Reviews (464) Inventory (391)

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Michael Matthews

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Michael Matthews | Page 45

SALES PROFESSIONAL

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

•2022 Nissan Award of Excellence Winner • Sales Consultant with Nissan for 5 years

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4.9

464 Reviews

•2022 Nissan Award of Excellence Winner • Sales Consultant with Nissan for 5 years

Overview Reviews (464) Inventory (391)

Dealership Experience

4 yrs, 11 mos

Industry Experience

5 yrs, 11 mos

Specialties & Trainings

2022 Award of Excellence Winner

Experienced

Nissan Certified

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4.9

464 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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464 Reviews of Michael Matthews

December 14, 2020

Dealership Rating

Employee Rating

Michael was thorough explaining the different features of the 2021 Nissan Rogue. He was courteous and made sure all of our questions were answered. I would definitely return in the future. the 2021 Nissan Rogue. He was courteous and made sure all of our questions were answered. I would definitely return in the future. More

by garyc.chong

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Dec 15, 2020 -

Nissan of Richmond responded

Thank you so much for your wonderful review! We are thrilled that Michael had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Rogue, and we thank you for choosing Rocking Nissan of Richmond! Paula Quick Owner Loyalty Manager

December 13, 2020

Dealership Rating

Employee Rating

Great salesman, very informative but not pushy at all which was awesome! Darren was also very helpful, worked to get me exactly what I wanted which was awesome! Darren was also very helpful, worked to get me exactly what I wanted More

by taesgrama

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Darren Gardner

Helpful 0

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Dec 13, 2020 -

Nissan of Richmond responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Paula Quick Owner Loyalty Manager

December 13, 2020

Dealership Rating

Employee Rating

My family were looking for a rogue sport for a good deal and Nissan of Richmond gave us a great deal on a 2019 Nissan Rogue sport certified and Nissan of Richmond gave us a great deal on a 2019 Nissan Rogue sport certified More

by nmartinez87

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Dec 15, 2020 -

Nissan of Richmond responded

Congratulations on your new Rogue! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Paula Quick Owner Loyalty Manager

December 13, 2020

Dealership Rating

Employee Rating

Awesome customer service, great deals and very friendly and great staff. Michael was very good and very informative. Very easy and quick service. Loved it and great staff. Michael was very good and very informative. Very easy and quick service. Loved it More

by sarah.mahdawi

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Dec 13, 2020 -

Nissan of Richmond responded

Thank you, Sarah! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Rocking Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come, Sarah! Paula Quick Owner Loyalty Manager

December 12, 2020

Dealership Rating

Employee Rating

I came into Nissan of Richmond looking for a New vehicle that fit my needs and I met with Michael & he found me the perfect vehicle that fit my budget. Thank you that fit my needs and I met with Michael & he found me the perfect vehicle that fit my budget. Thank you More

by ans354

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Dec 13, 2020 -

Nissan of Richmond responded

We are very happy that Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit. We hope you enjoy your new car! Paula Quick Owner Loyalty Manager

December 11, 2020

Dealership Rating

Employee Rating

They were very nice when I was there getting a new car. They were very patient with me and told me everything! My salesman was very patient and gave me tons of information about the car. They were very patient with me and told me everything! My salesman was very patient and gave me tons of information about the car. More

by Skmcshaw

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Helpful 0

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Dec 12, 2020 -

Nissan of Richmond responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

December 10, 2020

Dealership Rating

Employee Rating

Darren and Michael were great. Would recommend this dealership to anyone looking to buy a new or used car. The customer service provided was exceptional. dealership to anyone looking to buy a new or used car. The customer service provided was exceptional. More

by feldhcy

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Mike McMunn

Helpful 0

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Dec 11, 2020 -

Nissan of Richmond responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rocking Nissan of Richmond. We hope you'll enjoy your new vehicle! Paula Quick Owner Loyalty Manager

December 08, 2020

Dealership Rating

Employee Rating

I came in searching for the best deal on a new Frontier. Michael and Damion were easy to work with and met all my expectations. Michael and Damion were easy to work with and met all my expectations. More

by Sandytownsend

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Damion Whitehead

Helpful 0

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Dec 08, 2020 -

Nissan of Richmond responded

Thank you! Quality customer service is always our number one priority so we are happy to hear that Michael and Damion met your expectations. Thank you again for choosing Rocking Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

December 07, 2020

Dealership Rating

Our sales man Mike Mathew was great but his direct supervisor Daren has extremely poor customer service skills. If it wasn’t for Mike we would have walked out without making purchase. supervisor Daren has extremely poor customer service skills. If it wasn’t for Mike we would have walked out without making purchase. More

by TOMRUSH2020

Verified Customer

Recommend Dealer

Other Employees Tagged: Mike McMunn

Helpful 0

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Dec 22, 2020 -

Nissan of Richmond responded

Hello Tom, we're very sorry to see that you didn't have the best experience at our dealership. We appreciate your feedback and will use this as a coaching moment to provide the best experience to our customers. Arica Fowler Owner Loyalty Manager (804) 346-4200 Ext. 1000

December 07, 2020

Dealership Rating

Employee Rating

Matthew (sales advisor) provided awesome service, he was very nice, detailed and helpful. I recommend Rocking Nissan RVA. Check them out today. Thank you much. very nice, detailed and helpful. I recommend Rocking Nissan RVA. Check them out today. Thank you much. More

by Tash

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

Report | Print

Dec 07, 2020 -

Nissan of Richmond responded

We are very happy that we provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

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