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Michael Sapanaro
Michael Sapanaro
Service and Parts Director
Rocky Mountain Auto Brokers
4912 Carrera Pt
Colorado Springs, CO 80923
21 Reviews
Dealership Experience
1 yr, 5 mos
Industry Experience
24 yrs, 8 mos
Languages Spoken
English
21 Reviews
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21 Reviews of Michael Sapanaro
November 23, 2025
I would not recommend this dealer to anyone. We had a terrible experience. We were sold an extended warranty that we did not want but we were told it was ‘necessary because they just replaced th We had a terrible experience. We were sold an extended warranty that we did not want but we were told it was ‘necessary because they just replaced the engine’. They would not let us cancel the warranty. We waited over 45 days for the car deal to be completed due to numerous issues with the vehicle. More
by kaylinc82
Verified CustomerOther Employees Tagged: Neiman Lee, Ricky Geise , Dennise
November 19, 2025
BEWARE: Lies and lack of integrity— they help give used car dealerships the bad rap. Our sales person was fine and low pressure. The issue was with the GM’s poor customer service and lack of interest i car dealerships the bad rap. Our sales person was fine and low pressure. The issue was with the GM’s poor customer service and lack of interest in doing what’s right as well as the head of the sales manager and service directors lack of integrity and terrible communication. One of our car windows did not work but we didn’t realize it until after we left— we assumed we’d have four working windows when we spent almost $30k on a car. We were told to bring it to the service center. When we got there, the GM said he’d cover the diagnostic IF we committed to paying for the fix. They said they weren’t responsible for a working window. We pushed back because it is assumed basic things like windows would be working from a dealership like this. We ended up talking with a different manager and did not have to eat the cost. Additionally, the model and year of our car is more likely to have transmission concerns if the transmission flushes are not done regularly. I asked if a flush had been completed and they said they had looked and the fluid looked clean. I asked several times about this before purchasing the car because I had someone hesitation knowing that the transmission of this model and year had issues. When I went to the Honda dealership to get recalls fixed, I asked them to check that the transmission fluid was new. They said it is impossible to check the transmission fluid in the way Rocky Mountain Auto Brokers described doing so. I talked with five Honda dealerships to confirm their description was not possible. Rocky Mountain refused to do anything to fix this concern. I asked for them to do a transmission flush due to the consistent answer from dealerships that their method wasn’t valid, that a flush was due by 50,000 miles (I purchased the car at over 51k) or every 5 years (the car was 7 years old), and there was no record on the Carfax that the transmission has ever been serviced. They refused and said Honda was incorrect (even though I talked to five Hondas without telling them the circumstances and letting them know I was not going to have Honda complete the service). They used a Google search as their reference. I decided it was worth spending the money to get a transmission flush to ensure the maintenance was complete. I went to an independent mechanic and asked him to tell me the condition of the fluid when he did the flush. He said it was not changed and that Rocky Mountain Auto Brokers lied to me about the condition of the fluid. I returned to Rocky Mountain Auto Brokers to request a reimbursement of the transmission flush since they had blatantly lied to me multiple times. I talked to Troy on the phone before emailing him the paperwork from the independent mechanic. The email was sent on September 6. After not hearing back from him, I called and he said it went to junk mail. He said he would check into it and get back to me. After I hadn’t heard back from him in a week, I proceeded to leave 5 voicemails over 4 weeks asking him to call, email, or text me. He finally emailed me one month after the initial email saying the transmission is not part of their inspection so they would not reimburse me. So, either they lied to me multiple times about checking the transmission fluid before I purchased it or they are now lying that they don’t check the transmission. I was then transferred to Mike, the service director who has not responded to my email in almost two weeks. In his last communication, he said they don’t take responsibility for it because they don’t check it. I need to emphasize that I was LIED to and told the transmission fluid was clean and was checked by their service team— later, the service director admitted they don’t even check it!! He admitted they lied without acknowledging it. Rocky Mountain has consistently proven themselves to be dishonest and untrustworthy. More
by kallie.roberts8
Other Employees Tagged: Ricky Geise, Troy Sherrill
November 15, 2025
I came in to purchase a used car that I fell in love with. Not only was the finance manager I worked with (Vijay) absolutely wonderful, efficient, and thorough, the service department was extremely help with. Not only was the finance manager I worked with (Vijay) absolutely wonderful, efficient, and thorough, the service department was extremely helpful! While I was waiting on paperwork and detailing of the car, they shared with me the best way to schedule service appointments, what I could expect as far as timelines, etc. Derek, Shane, and Mike were an absolute delight to be around while I was waiting on everything to be finalized. I know exactly where I'll be going the next time I need service done on this new to me car. Thank you all for your time, attention to detail, and efficiency in making this a wonderful dealership experience. More
by Alicia Stanton
Other Employees Tagged: Ricky Geise, Derek Jones , Shane Gall
October 30, 2025
My car was fixed faster than expected. The dealership worked with the insurance company and the bill was less than the estimate. The dealership worked with the insurance company and the bill was less than the estimate. More
by ZOOIE1967
Other Employees Tagged: Erik Shable, Trinity Morales, Mo Williams
September 08, 2025
Mike and the entire service team were extremely helpful and got everything that I needed taken care of. I highly recommend and got everything that I needed taken care of. I highly recommend More
by Taylor
Other Employees Tagged: Erik Shable, Trinity Morales, Mo Williams, Derek Jones
August 23, 2025
fast service and great pricing. only place i will shop or get service done on my car. only place i will shop or get service done on my car. More
by mitch
Other Employees Tagged: Neiman Lee, Erik Shable, Trinity Morales, Mo Williams, Derek Jones
August 10, 2025
I highly recommend Rocky Mountain Auto Brokers. It was the best experience. Staff are friendly It was the best experience. Staff are friendly More
by Gary
Other Employees Tagged: Trinity Morales, Mo Williams, Derek Jones
August 07, 2025
Rocky Mountain Auto Brokers is a great dealership with the best staff. Fast and efficient service. the best staff. Fast and efficient service. More
by Donna
Other Employees Tagged: Trinity Morales, Derek Jones
August 06, 2025
I would give this service dept a 0 star review if I could. Always have been terrible with communication. I ALWAYS have to call or show up to get an update on my vehicle that ive brought each in count could. Always have been terrible with communication. I ALWAYS have to call or show up to get an update on my vehicle that ive brought each in countless times. Took a week for my car to go from this shop to the dealership, then couldn't get a follow up call until I call a week later after it came back. On my Journey, got quoted $3,700 for a new TIPM, when that wasnt even the problem. It was a bad ignition coil that I bought for $60 and replaced myself in 5 minutes. This shop is clueless and provides terrible customer service. More
by Randy M
Other Employees Tagged: Derek Jones
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