

Dealership Experience
2 yrs, 9 mos
90 Reviews
Write a Review90 Reviews of Michael Souter
July 31, 2025
Always a pleasure to deal with every time I go in for service! Very helpful and knowledgeable!! service! Very helpful and knowledgeable!! More
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack
July 30, 2025
Dover Honda is a good dealership. This dealership was once known as Ed Byrnes Honda. And my dog, Shelby, and I spent quality time in their waiting area. Shelby went over the rainbow This dealership was once known as Ed Byrnes Honda. And my dog, Shelby, and I spent quality time in their waiting area. Shelby went over the rainbow bridge, but I still bring my car to the same location! More
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack , Luke and Ken
July 29, 2025
We've bought 3 cars at Dover Honda and have always had a positive experience with both sales and service. Everyone is warm, accommodating and professional. positive experience with both sales and service. Everyone is warm, accommodating and professional. More
Other Employees Tagged: Michael Souter
July 28, 2025
I love taking my vehicle here, because I get a car wash when I get my oil changed...everyone is usually friendly. Sometimes the lady at the service desk acts totally stressed out. Not sure there is enough when I get my oil changed...everyone is usually friendly. Sometimes the lady at the service desk acts totally stressed out. Not sure there is enough help?? Also, twice now, they have runy vehicle from the car wash, and something fell off. They didn't respond until I asked about it, that's when two of the guys said yeah, that fell off in the car wash. So... They couldn't be bothered to retrieve it when they knew it had fallen off. They obviously had to have known it was a customer's property yet they did nothing to try and return it to me. Also they wiped down the window in front of the speedometer and scratched the living daylights out of it. Also the upselling and scare tactics are pretty aggressive. More
July 28, 2025
Staff is always friendly, waiting room is very clean and love that they offer coffee while you wait. Air conditioning feels great in the summer months. love that they offer coffee while you wait. Air conditioning feels great in the summer months. More
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack
July 28, 2025
Great experience. Did the drive-through oil change tire rotation. Waited in the nice lobby for about 15 minutes and everything was done. Did the drive-through oil change tire rotation. Waited in the nice lobby for about 15 minutes and everything was done. More
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack
July 27, 2025
Dover Honda provides consistent Good service, and has gracious and attentive staff. Thank you for your help. gracious and attentive staff. Thank you for your help. More
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack
July 27, 2025
This review is a pain in the xxx and a big waste of my time. I will stop coming to Honda when the service is not good. time. I will stop coming to Honda when the service is not good. More
Other Employees Tagged: Mike Segien, James McIntyre, Alecia Pack
July 27, 2025
I was able to get in quickly, they explained what they found well. While they did give a full list of everything they found that might need to be done, they were also willing to work with my budget and ti found well. While they did give a full list of everything they found that might need to be done, they were also willing to work with my budget and timeline, prioritizing the work without trying to pressure or 'upsell'. More
