Michael Tribe

Entered service area at 750 am for 8am appointment. Initial interaction with Michael the service tech was good. Came in for oil change and tire rotation. Service took 1 hour and 50 minutes. Wrangler s Initial interaction with Michael the service tech was good. Came in for oil change and tire rotation. Service took 1 hour and 50 minutes. Wrangler sat for 27 minutes in ready area when I asked Michael if he was working on my paperwork. I observed that he was answering phones, helping incoming customers AND processing finished service. I asked if he was only one working service and he replied he and Mr David were splitting the load. My suggestion is to have another service advisor assisting with either inbound calls, inbound walk in service needs and outbound service completion. Many of your customers have been to several DCJ Dealerships and we just want to help our local dealerships. You are busy! Staff the service department to help the customer in and out as quickly and efficiently as possible. You're better than Bennett in Kingsland, but not as good as other dealerships in north Georgia and upstate South Carolina. The difference is your staffing levels. Spend the money and hire another associate. Thank you for listening. More

by vollmergary67 Verified Customer Verified Customer

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Customer service was friendly and helpful. Customer lounge is clean and stocked with drinks and snacks. Customer lounge is clean and stocked with drinks and snacks. More

by MKROBERSON Verified Customer Verified Customer

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Was disappointed that the gentleman in the service department I was working with wasn’t in that day . It took the other co worker a bit longer to 👀 up my information. When you have a scheduled time n department I was working with wasn’t in that day . It took the other co worker a bit longer to 👀 up my information. When you have a scheduled time no matter who’s there or not it should be available to everyone of them More

by CATHY44123 Verified Customer Verified Customer

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Partial repairs completed on April 19. Told by Michael would call once tech conferred with engineer re back up camera, radio, etc, not working. As of April 26, no call. I called. Michael b Told by Michael would call once tech conferred with engineer re back up camera, radio, etc, not working. As of April 26, no call. I called. Michael busy. Left word with Vanessa for him to call me. No call back by end of day. Still waiting. More

by marshajune47 Verified Customer Verified Customer

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The folks I dealt with in the service department were, polite, knowledgeable, and did the work efficiently. polite, knowledgeable, and did the work efficiently. More

by williambeaumont Verified Customer Verified Customer

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Late day oil service went very well , Michael my service tech was informative and helpful. The service was clean and the refreshments were very well stocked. tech was informative and helpful. The service was clean and the refreshments were very well stocked. More

by mark.debellis Verified Customer Verified Customer

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Professional location that is clean and courteous. The was staff is helpful, professional and polite. The was staff is helpful, professional and polite. More

by supermegabeard Verified Customer Verified Customer

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Took good care of me. Little effort to get in the same week, and an efficient visit. I was in at 730 and out by 830 as they promised. The work was done well. Little effort to get in the same week, and an efficient visit. I was in at 730 and out by 830 as they promised. The work was done well. More

by steven.papke Verified Customer Verified Customer

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GREAT JOB, I DIDN'T HAVE AN APPT & TOOK CARE OF MY JEEP IN A DECENT AMOUNT OF TIME. IN A DECENT AMOUNT OF TIME. More

by robertm1d Verified Customer Verified Customer

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The service dept did not update me on my vehicle since it would be 2 to 2 1/2 weeks before they received the part to my truck. They had my vehicle for 5 days. So I went and leased a vehicle for 6 days not would be 2 to 2 1/2 weeks before they received the part to my truck. They had my vehicle for 5 days. So I went and leased a vehicle for 6 days not knowing how much longer it would be before the part came in. 30 minutes after leasing the rental car, I get a call from Davis service dept saying my vehicle was ready to be picked up. It has been repaired. It would have been nice to get an update on my vehicle when the part came in, so I wouldn't have spent $75 for that one hour on the rental car. More

by mrayburn25 Verified Customer Verified Customer

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