Micheal Arizmendi
Micheal Arizmendi at Southlake Mitsubishi
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Micheal Arizmendi | Page 2

Sales

Southlake Mitsubishi

4189 East Lincoln Highway
Merrillville, IN 46410

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4.6
18 Reviews

Dealership Experience

8 yrs, 4 mos

Industry Experience

13 yrs, 10 mos

Languages Spoken

English English

4.6

18 Reviews

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18 Reviews of Micheal Arizmendi

August 25, 2023

Dealership Rating
Employee Rating

Michael worked us out an offer we couldn’t refuse when another local Mitsubishi store wouldn’t even acknowledge us !! Thanks Michael ! More

by rae_rae21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick

Aug 28, 2023

Southlake Mitsubishi responded

Thank you!

August 25, 2023

Dealership Rating
Employee Rating

After looking at quite a few locations , stopped at Southlake and seen Micheal he helped us with a great deal making and treating us like family from the initial meet . Shopped the competition and Sout More

by Tom_bentley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 28, 2023

Southlake Mitsubishi responded

Thank you, Tom bentley, for choosing Southlake! We're thrilled Michael provided a great deal and a family-like experience. Enjoy your new Outlander PHEV and thanks for your trust in us!

August 19, 2023

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Took very good care of us and made sure all our needs were met. Nick was a very big help as well. Will be telling my family’s and friends to shop with you. Thank you More

by Coty Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 21, 2023

Southlake Mitsubishi responded

Awesome to hear! Glad Nick was able to help you.

August 18, 2023

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Employee Rating

Purchased a vehicle over a month ago that I was led to believe was all wheel drive. I learned about 6 weeks later that was only 2WD drive because the front wheels were slipping in a heavy down pour. I loo More

by Derrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dylan & Jim

Aug 18, 2023

Southlake Mitsubishi responded

We deeply regret any confusion or inconvenience you've encountered in relation to your recent vehicle purchase. Your feedback holds immense significance for us, and we genuinely welcome the chance to address the matters you've raised. First and foremost, we extend our sincerest apologies for any misunderstanding concerning the drive type of your new vehicle. We fully recognize the importance of transparent communication. Upon revisiting our records, it's evident that you personally selected this specific vehicle. Regarding the situation surrounding the vehicle's depreciated value, we empathize with your apprehensions about the negative equity proposal. As a company committed to meeting our customers' needs, we acknowledge that our attempt to propose an alternative solution did not align with your expectations. We completely grasp your frustration with the suggested resolution and the unforeseen financial impact it has caused. It's crucial to clarify that our intention was never to exploit your circumstances, particularly considering your status as a 100% disabled veteran. We deeply honor your service and dedication. Our workforce includes veterans and public volunteers, reflecting our genuine appreciation for their contributions. Your business and your insights are of paramount importance to us.

Aug 18, 2023

Derrick responded

Actions speak louder than words. Just because the dealership says they sympathize or empathize with a scenario doesn’t resolve the issue at hand. It’s disgusting that the dealership’s alternative solution was to put the customer $5k more in debt on their loan and increase their payment $79/month ($5,688 through term of the loan). That’s not an alternative solution for the customer, it only is for the dealership. Regarding the specific vehicle I selected; it was selected because of the tech group and clearly stated 4WD on the homepage. I asked the BDC rep on the phone when I asked them to call me (those emails exist where she did call me as I requested). We verified trade and confirmation of it being an AWD. I didn’t get a proper walk around of the vehicle or shown anything but setting up the mobile app. Your website shows every Outlander has 4WD when in fact that is not true. The sales rep even stated in text (which I have) that they were under the impression that I didn’t purchase a 2WD and it should’ve been AWD. So who is wrong now?The responses are a lost cause at this point. I was duped for a sale of a vehicle that isn’t what I thought I was buying. End of story.

August 13, 2023

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Employee Rating

Had a nice inventory to choose from, purchased our first Mitsubishi. Sales staff was very attentive to our needs. More

by Janahan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 16, 2023

Southlake Mitsubishi responded

Awesome to hear Janahan. Glad we could hep with your first Mitsubishi!

August 12, 2023

Dealership Rating
Employee Rating

Really nice and helpful people work here. Thank you for your services! Definitely recommend this dealership! Special thanks to Michael! More

by zhaunbc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2023

Southlake Mitsubishi responded

Thank you for the feedback. Beautiful new car :)

August 05, 2023

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Employee Rating

Friendly, knowledgable, and worked extremely hard to make sure that we got everything that we asked for. Mike did a great job! Pleasurable experience all around. More

by tjk421
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 07, 2023

Southlake Mitsubishi responded

Thank you for taking the time to leave such a great review! We love hearing how great and hard working Mike was during your vehicle purchase.

August 05, 2023

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Employee Rating

Michael helped me find exactly what I was looking for and made this process super easy. More

by kpear62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 07, 2023

Southlake Mitsubishi responded

Thank you for the review. We truly appreciate you taking some extra time to give such good review!

2

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