Michelle Bolden
Michelle Bolden at Safford Brown Kia Manassas
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Michelle Bolden | Page 4

Service Advisor

Safford Brown Kia Manassas

9030 Liberia Ave
Manassas, VA 20110

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4.8
451 Reviews

have lived in the Northern Virginia area for the past 40 years and now reside in Manassas, VA. I enjoy spending my spare time gardening, outings with my grandchildren and taking long walks with my dog. I'm very competitive with regards to bowling. I helped my father with minor repairs at the age of 10 on our family vehicles. I enjoy the challenge of the automotive business and would like to remain with Brown's for many years to come.

4.8

451 Reviews

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451 Reviews of Michelle Bolden

January 20, 2024

Dealership Rating
Employee Rating

The service is very good but prices are typical very high dealer prices with minimal explanation of service. More

by mypigb
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Woods

Jan 25, 2024

Safford Brown Kia Manassas responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Team at Safford Brown Kia Manassas

January 17, 2024

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They get done in a resonable always look at evething I ask return vehicle cleaner then I brought it offer me a ride home and are very customer friendly I will keep coming here as long I live in the area a More

by LAK703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Woods

Jan 25, 2024

Safford Brown Kia Manassas responded

Thank you for putting your trust in Safford Brown Kia Manassas! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas

January 17, 2024

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My service experience at Safford Brown Kia was top notch and highly professional, starting with the service desk manager, Michele, who kept me informed all along the way. The Department Manager also did a More

by JEFFDOHSE
Service Price Transparency
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Recommend Dealer
Yes
Jan 25, 2024

Safford Brown Kia Manassas responded

Jeff, thank you for your kind words. We feel our service department is what makes Safford Brown Kia Manassas special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Safford Brown Kia Manassas

January 16, 2024

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Except customer service but wait time was pretty long. However, they do offer a free car service to take you home and bring you back which I will probably use next time. More

by QUEENOFPAYN
Service Price Transparency
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Recommend Dealer
Yes
Jan 25, 2024

Safford Brown Kia Manassas responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please feel free to utilize our transportation during your next service, and feel free to let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

January 14, 2024

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Jonathan Woods was very good And very friendly. Is everything good with him? He provide shuttle and they pick me up when is finish. More

by CESUR3791
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Woods

Jan 18, 2024

Safford Brown Kia Manassas responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jonathan does for Safford Brown Kia Manassas and our customers. It's wonderful to hear you enjoyed the shuttle service. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

January 13, 2024

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Michelle is always super nice to deal with. Very pleasant when you call in follows up as she states More

by TAMMY2THERESCUE
Service Price Transparency
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Recommend Dealer
Yes
Jan 17, 2024

Safford Brown Kia Manassas responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Team at Safford Brown Kia Manassas

January 13, 2024

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Michelle is very communicative and helpful. The dealership has a nice, clean waiting area with WiFi and paid for a Lyft to take me home when additional work was required. More

by BEN.SMITH213
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jonathan Woods

Jan 17, 2024

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words, Ben. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

January 12, 2024

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7:30 appointment. I was offered to wait for it but said I would be back at 4 after work. When I got there at 4, my car had not even been looked at. More

by ETZWEILERSM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Woods

Jan 18, 2024

Safford Brown Kia Manassas responded

Hello, we appreciate you bringing this to our attention. We are grateful for your patience and understanding amidst our staffing shortage and are so pleased you are giving us another chance to work on your vehicle. We look forward to taking care of you and your car later this week. Please reach out to us if there is anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

January 11, 2024

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Michele was superb in working with me to get the oil change completed on my telluride More

by eihabisaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Woods

Jan 17, 2024

Safford Brown Kia Manassas responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Michele does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

January 10, 2024

Dealership Rating
Employee Rating

This place is pretty awesome. . Great service (waiting for vehicle to get finished a little longer than usual). However, Michelle kept us informed on what's going on which was good More

by CJLEFEBVRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2024

Safford Brown Kia Manassas responded

Thanks for your awesome review! We're very happy to hear that Michelle was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

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