Michelle Canova

Michelle is an absolute sweetheart! ! She made the whole process easy and was very patient with all the frequent visits trying to decide which trim and color interior. Although they did ! She made the whole process easy and was very patient with all the frequent visits trying to decide which trim and color interior. Although they did not have the specific vehicle we wanted she worked her magic and got us the exact vehicle we wanted!! No sales pressure at all and allowed as much time as needed to make final decision. She even made sure our car was protected from very bad storms in the area keeping our car inside dealership. Nico the sales manager was also very attentive to my needs. Also Mike in the finance department explained everything thoroughly and did not pressure us. The whole experience at this dealership was awesome!! Can’t recommend them enough and have. More

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Very helpful, friendly staff, Very Knowledgeable. Michelle was great to work with, she understood what I was looking for and helped me find the perfect match. She was very responsive to answer my cal Michelle was great to work with, she understood what I was looking for and helped me find the perfect match. She was very responsive to answer my calls and answer any questions I had. She made the buying process very easy. More

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Just took delivery on our 4th BMW from Crystal Lake! Thank you Michelle Canova and Heather Liautaud for always making the process as easy as possible. Thank you Michelle Canova and Heather Liautaud for always making the process as easy as possible. More

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This is my fifth purchase dealing with Michelle she has always very informative and pleasant to work with always very informative and pleasant to work with More

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Michelle is the best! Wonderful experience. Everyone made us feel welcome. Michelle answered all our questions. This is our second BMW purchase here. Service departme Wonderful experience. Everyone made us feel welcome. Michelle answered all our questions. This is our second BMW purchase here. Service department is great. Devon helping with tech stuff. Nico sold me our 1st BMW, Michelle the new baby! Highly recommend. Treat yourself, yolo! More

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We had such a great experience working with Michelle and Mike at Anderson BMW from start to finish! They were professional, friendly, and genuinely helpful without ever being pushy. They took the time to Mike at Anderson BMW from start to finish! They were professional, friendly, and genuinely helpful without ever being pushy. They took the time to answer all of our questions, walk us through every option, and made sure we felt completely confident in our decision. The entire process was smooth and transparent—everything from pricing to financing to next steps was clearly explained, which made it feel easy and stress-free. What really stood out was how accommodating they were with our busy schedule. They were patient, respectful, and never made us feel rushed. That kind of service goes a long way. If you’re looking for a dealership that truly makes the car-buying experience enjoyable, we highly recommend Anderson BMW! 🚗✨ More

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Great dealership! Michelle was awesome to work with. She provided a very comfortable low pressure experience. I felt like I was treated like family by the entire staff Michelle was awesome to work with. She provided a very comfortable low pressure experience. I felt like I was treated like family by the entire staff. From Sales to service everyone went out of their way to make me feel comfortable throughout the whole process. More

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Everything good at this dealership! No pressure, honest answers, amazing service! Loved our experience and ended up with a new car! Thank you! No pressure, honest answers, amazing service! Loved our experience and ended up with a new car! Thank you! More

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Nice atmosphere and friendly staff! Loved the nice selection of cars they had available and affordable pricing Loved the nice selection of cars they had available and affordable pricing More

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I had a great experience at BMW and Mazda of Crystal Lake. The team was professional, welcoming, and very easy to work with from start to finish. Everything was handled fast, clearly and efficiently, an Lake. The team was professional, welcoming, and very easy to work with from start to finish. Everything was handled fast, clearly and efficiently, and I never felt rushed or pressured. Special thanks to Michelle and the staff for their excellent customer service and attention to detail. I truly appreciated the smooth process and would definitely recommend this dealership to anyone looking for a positive car-buying experience. More

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