Heather Liautaud

If you’re looking for a new or used vehicle, go see Michelle. Michelle treats you like family!! It’s my second BMW purchased from BMW of Crystal Lake. Mike in finance will go above and beyond for you! Michelle. Michelle treats you like family!! It’s my second BMW purchased from BMW of Crystal Lake. Mike in finance will go above and beyond for you! Keep up the phenomenal work!! More

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Michelle and the entire team at BMW Crystal Lake made this entire experience effortless and so easy. They didn't hassle, argue, or low ball me and they gave me an incredibly fair value for my trade in an this entire experience effortless and so easy. They didn't hassle, argue, or low ball me and they gave me an incredibly fair value for my trade in and a very good price on a barely used M340. I am overjoyed with my experience with them and will let anyone i know to go here for a great and easy process. Thank you all again! More

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Michelle is an absolute sweetheart! ! She made the whole process easy and was very patient with all the frequent visits trying to decide which trim and color interior. Although they did ! She made the whole process easy and was very patient with all the frequent visits trying to decide which trim and color interior. Although they did not have the specific vehicle we wanted she worked her magic and got us the exact vehicle we wanted!! No sales pressure at all and allowed as much time as needed to make final decision. She even made sure our car was protected from very bad storms in the area keeping our car inside dealership. Nico the sales manager was also very attentive to my needs. Also Mike in the finance department explained everything thoroughly and did not pressure us. The whole experience at this dealership was awesome!! Can’t recommend them enough and have. More

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Just took delivery on our 4th BMW from Crystal Lake! Thank you Michelle Canova and Heather Liautaud for always making the process as easy as possible. Thank you Michelle Canova and Heather Liautaud for always making the process as easy as possible. More

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This is my fifth purchase dealing with Michelle she has always very informative and pleasant to work with always very informative and pleasant to work with More

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I highly recommend buying from these folks. I had the best experience and every one of the staff was great. Whatever you need, I’m sure they’ll do their best to accommodate. I had the best experience and every one of the staff was great. Whatever you need, I’m sure they’ll do their best to accommodate. More

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Great dealership! Michelle was awesome to work with. She provided a very comfortable low pressure experience. I felt like I was treated like family by the entire staff Michelle was awesome to work with. She provided a very comfortable low pressure experience. I felt like I was treated like family by the entire staff. From Sales to service everyone went out of their way to make me feel comfortable throughout the whole process. More

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Oscar, Nico, Heather and Mike were phenomenal. No pressure, patient with decision making, knowledgeable about the platform we purchased and just a great team. Highly recommend buying from this d No pressure, patient with decision making, knowledgeable about the platform we purchased and just a great team. Highly recommend buying from this dealer. I used to sell used cars at another dealership and I can say I will likely never purchase a car elsewhere as long as I am in the area, and likely will consider to purchase from here even if I move. (The internet age is great). More

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Great experience! From the sales team to the finance team. I would highly recommend BMW of Crystal Lake. From the sales team to the finance team. I would highly recommend BMW of Crystal Lake. More

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The car buying process could not have gone better. Michelle was professional and was easy to work with. She took me from test drive, through the purchase transaction and then gave the introduction t Michelle was professional and was easy to work with. She took me from test drive, through the purchase transaction and then gave the introduction to the vehicle settings and functionality, Michelle, along with everyone else at Anderson, make you feel like part of the Anderson family. Everyone makes you feel welcome, both the BMW and Mazda sides of the dealership. Very good experience. More

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